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Nuvol Cybersecurity

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The right people, for the best service.

Nuvol providing services that generate added value for our clients. We contribute to innovative solutions that enable the prevention, detection, and response to cyber threats, which are experienced every day.

We are a team of cybersecurity specialists. Our core services are:

- Cybersecurity Awareness Program
- Microsoft Security Managed Services
- SOC Operations Center as a Service

  • Min project size
    $5,000+
  • Hourly rate
    $50 - $99 / hr
  • Employees
    2 - 9
  • Locations
    Tlalnepantla, Mexico
  • Year founded
    Founded 2015

Overview by:

Reviewer avatar
Cateryn Farfan
Fundadora About the Team

1 Locations

  • Tlalnepantla , Mexico

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    Our Story

    Nuvol Cybersecurity nació en Panamá en 2017 con una misión clara: llevar ciberseguridad especializada al mercado corporativo y bancario de LATAM. Hoy operamos en México, Panamá y Colombia con un equipo de expertos certificados en SOC as a Service, Microsoft Zero Trust, KnowBe4, Abnormal AI, Picus y Drata. No somos un integrador genérico — somos el equipo técnico que el CISO de una empresa mediana necesita pero no puede contratar internamente.

    Meet the Team

    Cateryn Farfan

    Cateryn FarfanFundadora

    Fundadora de Nuvol Cybersecurity. Especialista en ciberseguridad B2B con operaciones en México, Panamá y Colombia. Enfocada en estrategia comercial, posicionamiento técnico y generación de demanda para el mercado corporativo y bancario de LATAM.

    What Sets Us Apart

    Acompañamiento técnico real

    No vendemos plataformas y desaparecemos. Nuestro equipo se involucra en la operación diaria del cliente — la persona que atiende la venta es la misma que resuelve el incidente.

    Especialización profunda en LATAM

    Conocemos el contexto regulatorio y de amenazas de México, Panamá y Colombia. Trabajamos con el sector bancario y corporativo mediano desde 2017 con un portafolio curado de tecnologías líderes globales.

    La persona correcta, siempre

    Si el problema requiere un especialista que no está en nuestro equipo, lo conseguimos. Tenemos una red de expertos certificados en KnowBe4, Abnormal AI, Proficio, Picus, Microsoft y Drata disponibles para cada cliente

    Tools and Technology

    Microsoft Teams
    Microsoft Outlook

    Commonly Asked Questions

    At Nuvol Cybersecurity, communication is not a formality — it is a core part of our service model. From day one, every client in Mexico, Panama and Colombia is assigned a dedicated technical contact who knows their environment, their team and their risk profile. This is not a ticketing system or a call center — it is a direct relationship with the expert handling your security. Our reporting approach varies by service: SOC as a Service: Weekly executive summaries with incident trends, MTTR metrics and threat landscape updates relevant to your industry. Monthly strategic review with CISO or IT Director. Security Awareness (KnowBe4): Monthly Human Risk Score dashboard showing phishing simulation results, training completion rates and behavioral trends by department. Cloud Security & Zero Trust: Quarterly posture reports with compliance status against Microsoft Secure Score and regulatory frameworks applicable in LATAM. Breach and Attack Simulation (Picus): Continuous automated reporting on control effectiveness with prioritized remediation recommendations. Beyond scheduled reports, our team is available via direct channels — no escalation queues, no offshore handoffs. When something critical happens, you reach a Nuvol expert immediately. We believe a cybersecurity partner should make your team stronger, not create more noise. Every report we deliver is designed to support decisions at the board level and action at the technical level.

    Nuvol Cybersecurity operates as an extension of your internal security team, not as an external vendor. This is how we collaborate with clients across Mexico, Panama and Colombia: Discovery and onboarding: We begin every engagement with a technical assessment of your current security posture, existing tools and regulatory requirements. We do not apply generic playbooks — we map our services to your specific environment. Dedicated technical team: Each client has a named technical lead and account manager. You always know who to call and that person knows your infrastructure. Integrated operations: For SOC as a Service clients, our analysts work alongside your IT team in real time. For KnowBe4 and Security Awareness programs, we co-design the training calendar, phishing simulations and Human Risk Score targets with your HR and IT teams. Flexible communication: We adapt to your preferred channels — whether that is email, WhatsApp, Teams or scheduled calls. For critical incidents, direct phone access to our senior analysts is always available. Continuous improvement: Every quarter we review what is working, what needs adjustment and what new threats require a response. Our goal is not to renew a contract — it is to make your organization measurably more secure every month. We have maintained active relationships with banking and corporate clients for over 7 years because we treat every engagement as a long-term partnership, not a one-time project.

    Our project management process at Nuvol Cybersecurity is designed for the reality of mid-market security teams in Mexico, Panama and Colombia — where resources are limited and every implementation must deliver value from day one. Kickoff and scoping: Every engagement starts with a structured kickoff session involving both technical and business stakeholders. We define scope, success metrics, timelines and communication protocols before any deployment begins. Phased implementation: We break every project into clear phases with defined deliverables. For SOC as a Service deployments, phase one focuses on log source onboarding and baseline establishment. For KnowBe4 programs, phase one launches the initial phishing simulation to establish the Human Risk Score baseline. Single point of contact: Your dedicated Nuvol project lead coordinates all technical resources, vendor interactions and internal stakeholders. You never have to chase multiple people for updates. Transparency by default: We provide weekly status updates during active implementation phases. Any blocker, delay or scope change is communicated immediately — not at the next scheduled meeting. Hypercare period: Every deployment includes a 30-day hypercare period after go-live where our team provides elevated support, monitors for anomalies and fine-tunes configurations based on real environment behavior. Knowledge transfer: We document everything and train your team. Our goal is to make you more capable, not more dependent on us.

    Onboarding a new client at Nuvol Cybersecurity is a structured process built around one principle: your team should feel more secure within the first 30 days, not still waiting for results. Week 1 — Discovery: We conduct a technical kickoff with your IT and security team to map your current environment, identify critical assets, document existing tools and understand your regulatory obligations in Mexico, Panama or Colombia. We also establish communication protocols and introduce every Nuvol team member who will be involved in your account. Week 2 — Environment setup: We configure integrations, deploy agents or connectors depending on the service, and validate data flows. For SOC as a Service, this means log source onboarding and SIEM tuning. For KnowBe4, this means user directory sync and baseline phishing simulation design. Week 3 — Baseline establishment: We run initial assessments to establish your security baseline — Human Risk Score for awareness programs, detection coverage mapping for SOC, control effectiveness score for Picus BAS. This baseline becomes the reference point for every future report and business review. Week 4 — Go-live and hypercare: Services go live with full monitoring. Our team provides daily check-ins during the first two weeks of operation to catch anomalies, adjust configurations and answer questions in real time. From week 5 onward, your organization operates with full Nuvol support and a clear picture of your security posture — measured, documented and improving every month.

    Turnaround time at Nuvol Cybersecurity depends on the service, but our commitment across all engagements in Mexico, Panama and Colombia is the same: you will never wait days to get a response from a person who knows your environment. Sales and pre-sales: Initial response to any inquiry: under 2 business hours. Technical proposal delivery: 3 to 5 business days depending on scope complexity. Incident response (SOC as a Service): Critical incidents: immediate escalation with first response under 15 minutes, 24 hours a day, 7 days a week. High severity incidents: response under 1 hour. Medium and low severity: response and containment recommendations within 4 hours. Implementation projects: KnowBe4 Security Awareness: first phishing simulation live within 5 business days of contract signature. SOC as a Service: first log sources onboarded and monitoring active within 10 business days. Microsoft Zero Trust: scoping and roadmap delivered within 1 week, implementation timeline defined by environment complexity. Ongoing support requests: Configuration changes and tuning requests: 24 to 48 business hours. Reporting and dashboard updates: same business day for standard reports. Emergency configuration changes: under 4 hours. We are a boutique team — which means when you contact Nuvol, you reach the expert directly. No ticket queues, no offshore handoffs, no waiting three days for someone to read your email.

    Locations (1)

    No 11B, Blvd. Manuel Ávila Camacho No. 3130, Tlalnepantla Tlalnepantla, Mexico CP 54020

    6 - 9

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