NOK Human Capital

BACKGROUND

Please describe your company and position.

I am the Senior Finance Manager of IntouchCX

Describe what your company does in a single sentence.

IntouchCX Egypt and the industry is BPO and Call Center

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NOK Human Capital to accomplish?

• Hiring Employees
• HR Support
• Payroll Support

SOLUTION

How did you find NOK Human Capital?

Online Search

Why did you select NOK Human Capital over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from NOK Human Capital were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Recruitment Support, HR Support and Payroll automation support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Cost Mangement , Timeliness and credibility

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They planned a professional presentation and supported documents and workflow to keep things very clears and helpful.

What was your primary form of communication with NOK Human Capital?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their cooperation, kindness, professionalism, and time discipline.

Are there any areas for improvement or something NOK Human Capital could have done differently?

yes they are continue improving and growing.

BACKGROUND

Introduce your business and what you do there.

I’m an HR generalist at GoodsMart, an e-commerce company. We offer a convenient grocery delivery service, allowing users to order a wide range of products via app and receive them in a personal box outside their door by morning, with no delivery fees.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with NOK Human Capital?

We needed help with recruiting.

SOLUTION

What was the scope of their involvement?

NOK Human Capital sourced and screened candidates for us.

What is the team composition?

We worked with 2–5 teammates from NOK Human Capital.

How did you come to work with NOK Human Capital?

We found them through an online search. We chose them over other HR service providers because they had high ratings, their pricing fit our budget, they were a great culture fit, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We worked together from October 2024–December 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

NOK Human Capital hired candidates based on our needs and timeline. Some of the candidates met our performance expectations.

How did NOK Human Capital perform from a project management standpoint?

NOK Human Capital was professional, and their overall project management was great. They delivered on time. We communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

We were impressed by their fast replies and dedication to delivering our requests.

Are there any areas they could improve?

No, there weren’t any.