NexusLeap

BACKGROUND

Please describe your company and position.

I am Department Head, of Hugo Inc

Describe what your company does in a single sentence.

Outsourcing BPO company focusing on helping brands grow their CX teams and digital operations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NexusLeap to accomplish?

• Dashboarding
• Data Visualization

SOLUTION

How did you find NexusLeap?

Online Search

Why did you select NexusLeap over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from NexusLeap were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

NexusLeap provided comprehensive data management and visualization services focused on two core areas. First, they developed and implemented custom business intelligence dashboards that enabled real-time performance monitoring and advanced reporting capabilities. These dashboards integrated multiple data sources to create unified, interactive visualization platforms that enhanced business insights and decision-making processes.

Second, their data management services encompassed the full spectrum of data operations, including collection, consolidation, and optimization of database systems. They established robust data governance protocols and maintained data quality assurance measures throughout the project lifecycle. NexusLeap also provided ongoing support, including system maintenance, technical troubleshooting, and regular updates to ensure optimal performance of both the dashboards and data management systems. Their work included thorough documentation and training materials to support internal team operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The implementation of NexusLeap's data visualization and management solutions delivered clear improvements to our data operations. The interactive dashboards transformed how our clients interact with their business data, replacing static reports with dynamic visualizations that allow them to explore metrics and uncover insights efficiently.

Key operational improvements included a significant reduction in reporting time and faster dashboard performance, with loading times decreasing from 45 seconds to under 5 seconds. This meant our clients could access their business insights quickly and reliably. During client meetings, teams could now answer data-related questions immediately by accessing real-time visualizations, leading to more productive discussions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team began with thorough requirements gathering and maintained transparency through regular status updates and progress meetings. When technical challenges arose, particularly during data integration, their project managers responded promptly with practical solutions while keeping the project on schedule. They effectively managed scope and timeline expectations, documented key decisions, and ensured smooth knowledge transfer to our internal teams. Their organized approach and attention to detail were evident in their comprehensive project documentation and efficient change management process.

What was your primary form of communication with NexusLeap?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team showed their ability to adjust to changing requirements while maintaining high delivery standards quickly. Their proactive approach to problem-solving and quick response times - typically within hours - ensured smooth project progression. They regularly anticipated potential challenges and proposed innovative solutions before issues could impact our operations, making them a truly valuable partner.

Are there any areas for improvement or something NexusLeap could have done differently?

Not that I can think of.