Next Era Solutions

BACKGROUND

Please describe your company and position.

I am the CMO of Merezha Prava

Describe what your company does in a single sentence.

We are a legal company in Ukraine that helps people defend their rights in disputes with government bodies, and we have offices in 12 cities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Next Era Solutions to accomplish?

• Give clients of a large legal services network a native iOS and Android app to follow their case, upload documents, see payments and reach their lawyer without calling the office.
• Ship a first MVP fast, then keep building and running the product on a Laravel backend integrated with the firm's Creatio CRM.
• Ease the load on the office's information department by keeping clients informed automatically at every case stage.

SOLUTION

How did you find Next Era Solutions?

• Referral
• at a business club

Why did you select Next Era Solutions over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Next Era Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have tens of thousands of clients, and their cases can take months. Many of them called the office just to ask about the status of their case or to send documents, so our first line was overloaded. We had already started a mobile app with another agency, but only about 20 to 30% of it was done. We needed a team that could take it over and finish it.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Inbound calls to the office fell 15% overall after automated case-stage notifications launched.

36,700+ documents uploaded by clients through the app in the first six months after release; first MVP shipped in 3–4 months.

Calls to our office dropped by about 15% after we started sending automatic notifications about case stages. In the first six months, clients uploaded more than 36,700 documents through the app instead of passing them to managers, and 77% of users turned on push notifications. Clients can now check their case at any time without calling a lawyer.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They kept to the plan. We needed the first version in three months, and they delivered it on time. After that, new features came out in regular releases. Communication was easy, and we always knew where things stood.

What was your primary form of communication with Next Era Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They understood how a legal company works very quickly and didn't need much guidance from us. Taking over a half-finished app from another agency is not easy, and now our clients use it every day to follow their cases.

Are there any areas for improvement or something Next Era Solutions could have done differently?

Nothing major comes to mind.