Navsoft

BACKGROUND

Please describe your company and position.

I am the Manager Customer Technology of Durian Industries Ltd

Describe what your company does in a single sentence.

https://www.durian.in/about-us?srsltid=AfmBOooX5puWIeWFja_MQxp-r4PRIhHFFKIKzx5C-_6p1dHLwDmPu6kg

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Navsoft to accomplish?

• Customised Solution For Ecommerce Website

SOLUTION

How did you find Navsoft?

Referral

Why did you select Navsoft over others?

• Good value for cost
• Company values aligned

How many teammates from Navsoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

What impressed me most about this company was their ability to combine creativity with technical expertise. They didn’t just build a functional website—they brought our brand to life online in a way that felt completely tailored to our identity. Their attention to detail, design sensibility, and deep understanding of user experience truly set them apart. They also operated like a true partner, not just a vendor—offering strategic advice, anticipating our needs, and going the extra mile to ensure the final product exceeded our expectations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are pleased to report that the project remains on track and continues to meet key performance benchmarks. Notably, all major milestones have been achieved within the designated timelines and financial parameters. Furthermore, rigorous quality assurance protocols have confirmed that deliverables meet or exceed established standards, ensuring the project’s alignment with our original goals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was highly effective and well-organized. The team demonstrated strong planning and coordination skills, consistently delivering milestones and final deliverables on time and within budget. They maintained clear communication throughout the project, regularly updating us on progress and proactively identifying any risks or adjustments needed.

In terms of responsiveness, they were attentive and flexible. They actively listened to our feedback and adapted their approach to meet our evolving needs without compromising quality or timelines. Their ability to align with our objectives while maintaining a collaborative and solution-focused mindset was particularly commendable.

What was your primary form of communication with Navsoft?

In-Person Meeting

What did you find most impressive or unique about this company?

What stood out most about this company was their exceptional commitment to quality and client satisfaction. From the outset, they demonstrated a deep understanding of our goals and took a proactive approach to delivering value beyond the stated requirements. Their ability to combine technical expertise with clear, transparent communication made the entire collaboration seamless.

Additionally, their adaptability was particularly impressive — they responded swiftly to changes in scope and consistently proposed innovative solutions that enhanced the final outcome. This combination of professionalism, creativity, and responsiveness truly set them apart from other teams we’ve worked with.

Are there any areas for improvement or something Navsoft could have done differently?

While our overall experience with Navsoft was highly positive

They are always receptive to feedback and quick to adapt, which minimized any disruption. Their willingness to learn and improve made it clear that they value continuous development, both in their processes and client relationships.

BACKGROUND

Please describe your company and position.

I am the Director of Yummytails

Describe what your company does in a single sentence.

We manufacture and retail pet food

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Navsoft to accomplish?

• Omnichannel Development
• Ai Forecasting for Data and Sales

SOLUTION

How did you find Navsoft?

Online Search

Why did you select Navsoft over others?

• High ratings
• Good value for cost

How many teammates from Navsoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work and Deliverables:

Omnichannel Management- Channel Audit and Integration, Analytics & Reporting

CRM Integration

Notification and Escalation System

Order Management 

Ai Chatbot Development (still in progress)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Channel Expansion

Actionable Insights on our Sales and performing SKU's

Website Visitor and Message tracking

Centralized data

Improved Customer Satisfaction

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mostly eveything on time. They responded to all needs promptly.

What was your primary form of communication with Navsoft?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Navsoft's experinece helped them understand my business challenges specific to my business and they were able to solve these issues.

Are there any areas for improvement or something Navsoft could have done differently?

Initially Navsoft took sometime to go through the initial gap analysis but that worked out well towards the end.

BACKGROUND

Please describe your company and position.

I am an Executive of Consumers Guarantee Insurance Company Ltd.

Describe what your company does in a single sentence.

We are a market leader and innovator in all classes of general insurance. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Navsoft to accomplish?

• Custom based application for our general insurance

SOLUTION

How did you find Navsoft?

Online Search

Why did you select Navsoft over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Navsoft were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As a customer, you can rely on Navsoft for end-to-end technology solutions tailored to your business needs. Their expertise in custom application development, DevOps-managed services, and technology support ensures that our operations run smoothly and efficiently.

Navsoft has worked on risk management, billing processes, and customer claims handling, while also supporting the seamless implementation of new solutions. Their team is dedicated to resolving system errors promptly and ensuring compliance with industry regulations and customer policies.

With Navsoft, you gain access to robust reporting for accounts and claims, automated reminder messages for customers and departments, and a fully managed online payment module for secure transactions. Their solutions are designed to optimize your workflows, improve customer engagement, and enhance overall business performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project that demonstrate progress or success were:

• online payment gateway
• customer compliance modules
• outstanding reminder system
• maintenance and support

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, Navsoft delivered all the items on time. Their on-time delivery sets them apart from other vendors. Navsoft has a good escalation module where all the queries are sorted in a 12 hour frame and they have a 24X7 on call specialist to help us in case of any urgent issues. 

What was your primary form of communication with Navsoft?

Virtual Meeting

What did you find most impressive or unique about this company?

Navsoft's ability to solve our business challenges and their recommendations on a technical front have been very valuable to our business. 

Are there any areas for improvement or something Navsoft could have done differently?

Initially we had communication barriers which now have resolved over time.