Nahual IT

BACKGROUND

Please describe your company and position.

I am the Founder of Qubik Commerce

Describe what your company does in a single sentence.

We make your business future-ready. Prepare for action from day one. Our talented team combines experience and innovation to deliver top-notch e-commerce solutions tailored to your needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Nahual IT to accomplish?

• Improve site accessibility
• Develop a communication strategy to make accessibility a key priority across ecommerce projects

SOLUTION

How did you find Nahual IT?

Referral

Why did you select Nahual IT over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Nahual IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Nahual IT partnered with us to enhance the accessibility of our corporate website and to embed accessibility as a core principle within our ecommerce project framework. The engagement included both a hands-on implementation phase and a strategic enablement phase aimed at raising organizational awareness and capability.

The technical scope involved a comprehensive accessibility audit of our website, identification of compliance gaps against WCAG 2.1 standards, and the implementation of prioritized fixes to ensure a more inclusive user experience. Nahual IT also supported us in defining best practices and guidelines to ensure that accessibility remains an integral consideration throughout future design, development, and content management processes.

Parallel to this, Nahual IT collaborated with our internal communications and UX teams to design and deliver an internal campaign that positioned accessibility as a strategic and cultural priority across the company’s ecommerce initiatives.

Key Deliverables

• Accessibility Audit Report: Detailed findings and recommendations aligned with WCAG 2.1 compliance levels (A, AA, AAA).
• Remediation Plan & Implementation: Execution of high-impact accessibility improvements across key website components.
• Accessibility Guidelines Document: Practical framework and checklist for integrating accessibility into design and development workflows.
• Internal Communication Campaign: Co-creation of awareness materials and content to promote accessibility culture within ecommerce projects.
• Training Session (Optional Add-on): Knowledge transfer to design, development, and QA teams to maintain accessibility standards going forward.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration with Nahual IT delivered tangible improvements in both digital accessibility and organizational awareness. Key outcomes include:

• Accessibility Compliance: Website compliance improved from partial alignment to WCAG 2.1 Level AA, verified through post-implementation audits.
• Performance Metrics: Over 85% of identified accessibility issues were resolved within the first release cycle.
• Performance Metrics: Page accessibility scores (Lighthouse) increased by an average of 40 points across key templates.
• User Experience Impact: Positive feedback from internal QA and external testers confirmed smoother navigation and compatibility with assistive technologies.
• Organizational Adoption: Accessibility checklists and design standards were formally integrated into the ecommerce project lifecycle, ensuring long-term sustainability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Nahual IT demonstrated strong project management throughout the engagement. They established a clear roadmap with defined milestones, maintained consistent communication, and provided regular progress updates. All key deliverables were completed within the agreed timelines, and the team showed great flexibility in adapting to our feedback and evolving needs.

What was your primary form of communication with Nahual IT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Nahual IT was their team; they have solid technical skills and a real understanding of accessibility and UX. They were easy to work with, clear in their communication, and always focused on making practical improvements.

Are there any areas for improvement or something Nahual IT could have done differently?

Nahual IT’s thoroughness sometimes extended project discussions, but this also ensured that every detail was carefully reviewed and aligned before implementation.