Miquido Client Reviews

Reviews

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Custom Software Development

Dec 20, 2019

the project

Custom Software Development for Education Company

"They were able to put together a very strong team on short notice."

Custom Software Development

$50,000 to $199,999

Aug. - Oct. 2019

4.5

Quality:

4.5

Schedule:

4.0

Cost:

4.5

Willing to refer:

5.0

$50,000 to $199,999

Aug. - Oct. 2019

Project summary:

Collaborating on a project plan and working in sprints, Miquido spearheaded a custom software development project for an education company, intended to boost efficiency in-house.

51-200 Employees

Kraków, Poland

Michał Łabędź

Director, Content, Brainly Inc.

Verified

the reviewer

Director, Content, Brainly Inc.

Michał Łabędź

Education

51-200 Employees

Kraków, Poland

Online Review

The client submitted this review online.

Verified

4.5

Quality:

4.5

Schedule:

4.0

Cost:

4.5

Willing to refer:

5.0

the review

"They were able to put together a very strong team on short notice."

Dec 20, 2019

Feedback summary:

Exceeding original goals and expectations for product performance, the deliverables have streamlined processes for the internal team. They showcased their attention to detail and innovative spirit throughout several iterative sprints in which they actively communicated with their partner.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Brainly is a global platform where students get personalized learning help and access to world's best educational products. My role is Director of Content. I am responsible for processes, tools and reporting in content operations department.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Miquido?

We needed to scale our operations 4 times over couple of months. Previous infrastruture was not stable, didn't allow for good supply/demand planning and execution. Processes required lots of manual work, and were a burden on our data infrastructure.

What were your goals for this project?

Improve speed of answering. Improve focus of answering. Reduce time spent by internal employees on proceses by:

creating multiple mechanisms of routing tasks
user Management system
enable automated reporting of performance, business impact, costs

SOLUTION

How did you select this vendor?

Through recommendation from our partners and employees, considering also availability, technology and price.

Describe the project and the services they provided in detail.

Our company has prepared initial plan of deliverables. After initial sync with Miquido and discussion on features' shape and result which we are hoping to achieve, Miquido did estimations of complexity and possible delivery times.

Based on this information we've defined our go-to delivarables and timing. Both parties were heavily involved in defining the final shape of product.

What was the team composition?

Team consisted of front-end and back-end engineers in changing proportions (up to 7 Engineers in total), also a Designer and Project Manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We are not in liberty to share details, but the outcome outperformed our initial estimations in terms of the measured KPIs.

How was project management arranged and how effective was it?

Project management was done by Miquido, with them responsible for delivery of solution and us responsible for delivery of well defined backlog (in a form of problems to solve) and priorities. It was a continuous cooperation from one iteration to the next one.

What did you find most impressive about this company?

I don't know if we were super lucky or if this is a standard in Miquido, but they were able to put together very strong team on short notice. All people involved from Miquido, both Developers, PM, Design, QA or Account Executive were very pro-active and open for discussion regarding the project.

After delivering them well defined backlog, they were able to deliver functional, ready to ship piece of code almost after first iteration, despite the fact, that team was just starting to learn how to work with each other.

Are there any areas for improvement?

We are aware, that initial estimations done for the project were based on some assumptions that did not turn out to be true or be feasible, but they were partially inaccurate and did not take under consideration the effort needed for the team to fully form and learn how to deliver fully.

4.5

Overall Score

4.0 Scheduling

ON TIME / DEADLINES

4.5 Cost

Value / within estimates

4.5 Quality

Service & deliverables

5.0 NPS

Willing to refer

Staff Augmentation

Nov 13, 2019

the project

Staff Augmentation for Medical Software Company

"They have a high degree of professionalism in their interactions and good organization."

Staff Augmentation

$50,000 to $199,999

Jan. 2019 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

4.5

Willing to refer:

5.0

$50,000 to $199,999

Jan. 2019 - Ongoing

Project summary:

Miquido supplies a team of outsourced software developers for a medical software startup. Augmented into the client's team, they build out speech recognition and text production features for the program.

51- 200 Employees

Germany

CTO, Medical Software Company

Verified

the reviewer

CTO, Medical Software Company

Hospital & Health Care

51- 200 Employees

Germany

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

4.5

Willing to refer:

5.0

the review

"They have a high degree of professionalism in their interactions and good organization."

Nov 13, 2019

Feedback summary:

Miquido's team has integrated itself seamlessly into the client's workflow. Professional and experienced, they provide high-quality development work. Although their team works remotely, project management is effective. Their team is pleasant to work with.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a medical software startup that's building a reporting solution for radiologists. Our goal is to create more accurate and detailed medical reports.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Miquido?

At the end of 2018, we had a very large partner start to do business with us. Because of this new agreement, we started to see a significant amount of development work come through to us. We were worried that we couldn’t scale up our development team quickly enough, so we searched for an outsourced partner to augment our staff.

SOLUTION

What was the scope of their involvement?

Miquido provided developers that were integrated into our team. They worked remotely and helped develop our software. The main distinguishing features of the software were speech recognition and text production. They worked with React and TypeScript on the frontend and PHP and Symfony on the backend.

What is the team composition?

They supplied two people to work on the project with us. Our plan was to start with two developers in the beginning and then potentially scale up from there. However, our partner delayed the project and withdrew the time pressures that we had on our development team, so we just stayed with the two outsourced developers since the ramp-up wasn’t necessary.

How did you come to work with Miquido?

We went through a number of outsourcing candidates and interviewed potential developers. Based on this, we made the decision because they made the most professional impression during the interview. I think it was a good choice.

How much have you invested with them?

We are investing around $15,000 per month.

What is the status of this engagement?

They came on board in January 2019. The project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I think it’s very high-quality work. We’re really happy with their services. One testament to their usefulness is that our company continues to employ them even though we don’t strictly need help anymore due to the removal of time pressure.

How did Miquido perform from a project management standpoint?

I think project management worked very well. The main challenge is that they are working remotely and most of our employees are on-site. Considering that, the situation has worked exceptionally well. We also visited their team in Krakow.

What did you find most impressive about them?

They have a high degree of professionalism in their interactions and good organization. Their team differentiates itself through its management approach; their developers stay a long time and have more experience than other partners we’ve had.

Are there any areas they could improve?

Not really. I cannot speak to their long-term project development, but for us, they were very good.

Do you have any advice for potential customers?

I would say you should try out their services. I'd advise visiting them in-person; seeing in Krakow was a good choice. It’s good to see them in-person every once in a while. That’s a good thing to have for a remote working relationship. It’s important to not cut off remote workers from important conversations.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

4.5 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Mobile App Development

Aug 16, 2019

the project

Google Assistant Consulting for Insurance Company

"Miquido presented a very innovative approach."

Mobile App Development

$10,000 to $49,999

Mar. - June 2019

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Mar. - June 2019

Project summary:

Miquido assisted with the development of an app that uses Google Assistant as a way to communicate with customers.

5,001-10,000 Employees

Poland

Director of Innovation, Insurance Company

Verified

the reviewer

Director of Innovation, Insurance Company

Insurance

5,001-10,000 Employees

Poland

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"Miquido presented a very innovative approach."

Aug 16, 2019

Feedback summary:

The project has received positive media coverage and feedback from users. Miquido was open-minded and engaged throughout the project. They were patient and thoughtful.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am Director of Innovation Lab at insurance company headquartered in Warsaw. Our company has over 5000 employees and we serve individual and corporate clients in Poland. I am responsible for testing and implementation of innovative projects in insurance area.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Miquido?

Our company wanted to develop an action on Google Assistant (we treat it like a new digital channel of contact with our customers). What is important to mentioned, we care about time to market, so as a result we have decided to outsource this project. We assume that we can learn new tools and technology much better with certified partners.

What were your goals for this project?

We wanted to show up to our clients that we are reactive company for new trends on a technology market. As a result, we gave our customers completely new channel to communicate with. We did not state any tangible outcomes, because we wanted to check if our clients are interested in this sort of solutions (we measured it by number of insurance-leads). What’s more our goal was simple to learn new technology.

SOLUTION

How did you select this vendor?

We have gathered list of companies, which were recommended by Google in case of Google Assistant development. Google assure us that they have participated in certification programme and they have passed it. Based on that my team prepared list of 5 companies, which sent us response for RFI.

After that my team (one project manager and one data scientist) developed ordering algorithm which contains such parameters like:

experience/portfolio
size
price
time-to-market.

As a result, we chose Miquido.

Describe the project in detail.

Once we selected our vendor, we had to specify together logic of application and some technical (especially cyber-sec) requirements. During first weeks, we organized workshops on which we discussed above mentioned cases. After a few iterations and discussions with our business, we finalized the design and architecture of our application, then Miquido have implemented it. In the end we have proceed pentesting procedure. We have passed it and we published our new product. Our action on Google Assistant is available both for iOS and Android. Additionally we decided to add to action some extra futures like: calendar alerts, gathering clients email.

What was the team composition?

From the beginning, we were supported by Miquido’s: project manager, UX-designer, two developers and pentester. The people allocation has change over time (it has strictly depends on phase of a project), but we can assure you that Miquido made it really agile.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We evaluate this project especially by media/press converge. Our project was mentioned in expert’s newspapers from areas like insurance and technology. We are satisfied from the marketing side. We received some feedback from users (for example from Facebook). We hear from them that our application flow and look are decent and user friendly. They are satisfied on existence of new communication channel. What’s more application generated numerous sells leads. The final app doesn’t have bugs or flows. They were enchanted that we were able to deliver such communication channel.

How effective was the workflow between your team and theirs?

The Miquiod’s project manager was easy to communicate with and provides us frequent updates. We used such tools like: e-mail, Slack and Skype to communicate. What’s more we connected over the phone if there was necessary. To manage the workflow we’ve used Jira. Miquido was responding to our feedback very well (they always applied adjustments very fast).

What did you find most impressive about this company?

Miquido presented a very innovative approach. They were always open-minded and capable to deliver reasonable solutions for nature business problem. What’s more they were very engaged in whole project. We appreciated that they were patient during our business proceeding and they were thoughtful while we came up to speed.

Are there any areas for improvement?

No, we don’t see such areas.

5.0

Overall Score Miquido come up to our expectations. They've got well established software development process for reasonable price.

5.0 Scheduling

ON TIME / DEADLINES

Miquido met every deadline taking into account such stages as: flow design, software development and software testing.

5.0 Cost

Value / within estimates

Miquido price was reasonable and competitive. The price didn’t change during our project, so they estimated it at the beginning quite well.

5.0 Quality

Service & deliverables

Miquido has provided exactly the product we had ordered. They came up to our high cyber-security expectations.

5.0 NPS

Willing to refer

This is very likely. Except well-established development process, I have to recommend Miquido’s communication style (responsivity).

Custom Software Development

Mar 15, 2019

the project

Frontend Redesign & Dev for Corporate Booking Tool

"Miquido is dedicated to the customer."

Custom Software Development

$200,000 to $999,999

May 2018 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

4.0

Willing to refer:

5.0

$200,000 to $999,999

May 2018 - Ongoing

Project summary:

Miquido assists with the development and redesign of a travel booking tool. The team built the platform using React.js and are currently working on designs in preparation for a summer 2019 launch.

1001-10,000 Employees

Kraków, Poland

Product Manager, Travel Booking Company

Verified

the reviewer

Product Manager, Travel Booking Company

Travel

1001-10,000 Employees

Kraków, Poland

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

4.0

Willing to refer:

5.0

the review

"Miquido is dedicated to the customer."

Mar 15, 2019

Feedback summary:

While the tool is awaiting launch, feedback on the initial designs has been positive from clients. Miquido’s team is filled with skilled and attentive developers & designers. Their dedication and care toward the project supplemented their professional management style.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the product manager for a travel booking company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Miquido?

We hired Miquido to assist with frontend redesign and development. We needed a company based in Poland because that’s where our main development team is located.

SOLUTION

What was the scope of their involvement?

Our corporate booking tool, which allows users who work for corporations book trips by simply logging in, was outdated when it came to the frontend technology. We talk to an outside designer who created the POC. Based on that, Miquido started drafting a plan for redesigning the software. This included the proposed budgets and technologies. After that, we decided on the scope.

We’re in the middle of the project. The React.js platform consists of many modules and functionalities. We plan on finishing the software design for desktops and mobile devices. The final stage will likely be in June.

What is the team composition?

The team consists of about eight people. We work with a project manager, one to two QA testers, and four frontend developers. There’s a UX designer that creates wireframes and helps with design. From time to time, we work with another UX designer.

How did you come to work with Miquido?

After performing market research and addressing several companies, I picked Miquido because of their technical proposal and presentation. They’re not a huge company and have completed projects for the travel industry.

How much have you invested with them?

We’ve spent £300,000 (approximately 338,000 USD).

What is the status of this engagement?

We started working with Miquido in May 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Clients are pleased with the new design. After launch, usage and satisfaction will be more accurately measured. So far, feedback has been positive.

How did Miquido perform from a project management standpoint?

Our project manager is skilled. I couldn’t imagine working on the project without her. She brings a lot of value due to her experience in the travel industry. We use Jira as our project management tool.

What did you find most impressive about them?

Miquido is dedicated to the customer. Their sales team takes care of the client. They regularly ask how the project is going.

Are there areas they could improve?

No, there are none that I can think of.

Do you have any advice for potential customers?

I recommend working with Miquido.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

Scheduling was excellent.

4.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Mobile App Development

Feb 04, 2019

the project

Mobile App Dev. for Audio & E-Book Platform

“We have 65,000 active users each month.”

Mobile App Development

$200,000 to $999,999

May 2017 - Ongoing

4.0

Quality:

4.0

Schedule:

4.0

Cost:

4.0

Willing to refer:

5.0

$200,000 to $999,999

May 2017 - Ongoing

Project summary:

Miquido provides mobile application development, working on native iOS and Android apps. Basing the backend on the company’s website, they’ve developed e-commerce, e-book, and download features.

1001-10,000 Employees

Warsaw, Poland

Partner, Mobile Application App

Verified

the reviewer

Partner, Mobile Application App

Retail

1001-10,000 Employees

Warsaw, Poland

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

4.0

Quality:

4.0

Schedule:

4.0

Cost:

4.0

Willing to refer:

5.0

the review

“We have 65,000 active users each month.”

Feb 04, 2019

Feedback summary:

Having launched in late 2017, the apps have received more than 300,000 downloads and excellent ratings on the respective app stores. The team is devoted and consistent but could improve their communication and level of proactiveness in terms of contributing ideas.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a partner of a mobile application devoted to selling e-books and audiobooks in Poland.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Miquido?

We needed someone to build our app from scratch. It’s for buying, reading e-books, and listening to audio books.

SOLUTION

What was the scope of their involvement?

We provided full documentation and specifications before they began, then they were responsible for the native iOS and Android application development, basing the backend on our current website.

It features a shop where users can buy and download the products, and there is also a subscription service for which they developed the module. The third component is the e-book reader, where users can open the files they’ve purchased either individually or within the subscription. The last part is the audiobook player, with lots of its own specific features.

We’re slowly moving some of the technology competencies in-house, but we are still doing full-on development with Miquido. They’re releasing new features every two weeks for both platforms.

What is the team composition?

We have a full mobile development team, including two Android developers, two iOS developers, a mobile tester, a UI/UX designer, and one project manager.

How did you come to work with Miquido?

I joined the company after the cooperation started. They received two or three offers from the top software houses in Poland, and Miquido’s was the best.

How much have you invested with them?

We’ve spent over $500,000.

What is the status of this engagement?

We started working together in May 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The apps have been live since November 2017. We’ve had more than 300,000 downloads of the app within a year and three months and we have 65,000 active users each month. We get loads of feedback—our rating in the App Store is 4.6 and in the Play Store it’s 4.4.

How did Miquido perform from a project management standpoint?

I’m very happy with the cooperation. It was tricky because we’re a big organization that isn’t technology focused. There are loads of different stakeholders on our side and they’re not in our offices, so sometimes that’s hard to navigate. There are some communication issues from time to time as with all outsourced teams, but nothing major. We communicate with Jira, Slack, and Confluence.

What did you find most impressive about them?

The team is devoted to the project and there haven’t been any huge changes. They rotate the employees. Even if there are replacements, they’re made in a timely manner and are good. I’m impressed with their HR and how they manage to retain talent on their side.

Are there any areas they could improve?

Their level of proactiveness could be improved as, generally, they’re a bit passive. They leave it for the customer to decide when something is not the best scenario, but they should be more vocal and share the risks associated with certain practices. They could also offer more insight into the best way forward.

Do you have any advice for potential customers?

No.

4.0

Overall Score

4.0 Scheduling

ON TIME / DEADLINES

4.0 Cost

Value / within estimates

4.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Mobile App Development

Jan 07, 2019

the project

Mobile App Dev for Banking Platform

“They’re very goal-oriented, actively looking for solutions to every challenge.”

Mobile App Development

Confidential

July 2018 - Ongoing

4.5

Quality:

4.0

Schedule:

4.0

Cost:

4.0

Willing to refer:

5.0

Confidential

July 2018 - Ongoing

Project summary:

The Miquido team took over the development of a mobile banking solution, adding new features that allow users to receive push notifications, make in-app purchases, and create accounts from a mobile device.

1001-10,000 Employees

Warsaw, Poland

Piotr Paraska

Senior Project Manager, BGZ BNP Paribas

Verified

the reviewer

Senior Project Manager, BGZ BNP Paribas

Piotr Paraska

Banking

1001-10,000 Employees

Warsaw, Poland

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

4.5

Quality:

4.0

Schedule:

4.0

Cost:

4.0

Willing to refer:

5.0

the review

“They’re very goal-oriented, actively looking for solutions to every challenge.”

Jan 07, 2019

Feedback summary:

The mobile app has over four stars and a collection of positive reviews in both the iOS and Android app stores. The Miquido team is a reliable, organized, and independent partner. The quality of their work and the overall positive experience will likely lead to future collaboration.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the senior project manager at BGZ BNP Paribas. We’re the fourth largest bank in Poland, offering services to a variety of customer segments including retail, small enterprise, and corporate. I’m currently working on a new mobile banking solution for our retail customers, and we plan to expand the application to also include our small business customers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Miquido?

We started this project over a year ago with a different vendor who built the solution from scratch and helped us launch it, but we weren’t satisfied with the final product’s performance. We asked them to follow an agile methodology, and they agreed, but we soon found that they weren’t experienced in that approach. We also ran into several basic and avoidable challenges when integrating the system. Overall, they weren’t capable of completing the solution to our standards.

We needed to find a different partner with experience in Android, iOS, and web-based backend development to help us enhance and complete the application by the end of 2018.

SOLUTION

What was the scope of their involvement?

Miquido is supporting the development of a banking solution for our retail and small business customers. So far, they’ve added several new features and functionalities to the original platform, including push notifications, in-app purchases, and video content.

The push notification feature allows customers to receive mobile confirmation alerts for any received or sent financial transfers. Users have to approve the feature, and they can also customize their preferences to allow other notifications.

We partnered with a third-party insurance provider to add in-app purchasing capabilities to the application, offering their products on our platform. Miquido integrated our system with the outside party’s and built the process from end to end. Now, users can calculate their insurance, go through an acceptance assessment, and receive confirmation on the platform.

We’re currently working with the Miquido team to add video content to the platform. A different vendor created a video to help onboard new customers, giving them the freedom to open accounts on their own time. Miquido implemented the video in the application, then built a verification process that requires users to upload a photo of themselves and a photo ID, then compare the two.

What is the team composition?

We work with a team of 10 that consists of two Android developers, two iOS developers, two backend developers, a scrum master, one or two testers, and a UX specialist.

How did you come to work with Miquido?

I’ve only been in my role for two and a half years, but the bank reached out to various vendors for mobile projects before my time. Miquido was one of the agencies contacted. They’re based in Kraków, and we have a location there as well. Our team asked around the city and received multiple recommendations for Miquido. They’d done a few projects with the bank before I started. Initially, we chose a different vendor for this project because Miquido didn’t have much experience in the area of integration. When we needed to find a new partner, we went back to Miquido and found that they’d recently expanded their skill set, so we brought them on for the project.

What is the status of this engagement?

We started working with them in July 2018, and it’s an ongoing project. In the two weeks prior, we had a warm-up period to establish a scope and schedule. We expect to complete this project in 2021, but we plan to extend the partnership to include support and future development work.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t have any concrete numbers at the moment, but our scores on both iOS and Android app stores increase every month. We have over four stars and positive reviews in both markets, which indicates that we’re headed in the right direction. I definitely attribute that success to Miquido, given that they built all of our customer-facing features.

How did Miquido perform from a project management standpoint?

We’re following the scrum method, using Jira and Slack to communicate and track our progress. We share code through Bitbucket, as well as some other agile tools on the market. Every stage of this project has been a challenge because we work with multiple outside vendors, but Miquido navigates those relationships efficiently and professionally.

What did you find most impressive about them?

They’re very goal-oriented, actively looking for solutions to every challenge. The team is collaborative but still low-maintenance. We schedule meetings and calls as necessary, and there’s not much outside discussion. They’re straightforward, which we really appreciate. We don’t have to allocate a lot of time for planning, paperwork, and agreements.

Are there any areas they could improve?

It would be nice if they had a system design and architecture specialist to head the project. With other vendors, we spoke to a senior staff member who delegated tasks to the development team. With Miquido, we speak with the entire team throughout each phase of the project. Having a point person in place to handle all of our questions would speed up the whole process, especially in the beginning.

4.5

Overall Score There are some minor areas of improvement, but overall the quality of their services is good.

4.0 Scheduling

ON TIME / DEADLINES

Almost all deliverables were on time. There were occasional delays, but nothing major.

4.0 Cost

Value / within estimates

They’re not the cheapest, but the cost is worth the quality of their work.

4.0 Quality

Service & deliverables

So far, they quality is good, but we haven’t tested it yet.

5.0 NPS

Willing to refer

I’d definitely recommend them. They helped us move our project forward.

Mobile App Development

Dec 11, 2018

the project

Mobile App Dev & CRM for Nutrition Company

“Their overall professionalism, knowledge, and support make them a great company to work with.”

Mobile App Development

Confidential

Mar. 2016 - Dec. 2016

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

Confidential

Mar. 2016 - Dec. 2016

Project summary:

Miquido developed native consumer-facing apps and a backend platform for a nutrition company. Using in-house designs and wireframes, they constructed platform architecture and added custom integrations.

1001-10,000 Employees

Utrecht, Netherlands

Software Product Manager, Nutrition Company

Verified

the reviewer

Software Product Manager, Nutrition Company

Nutrition

1001-10,000 Employees

Utrecht, Netherlands

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“Their overall professionalism, knowledge, and support make them a great company to work with.”

Dec 11, 2018

Feedback summary:

Final products are reliable and easy to use, with minimal server downtime. Miquido’s team was well-organized and delivered on all their promises. Thanks to their expertise, the final products offer more features and integrations than originally expected.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work for a nutrition company and I’m the regional software product manager for Europe, Africa, India, and the Middle East.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Miquido?

We wanted to create a customer-facing member app for nutrition coaching. We also wanted someone to develop the backend infrastructure for our product suppliers.

SOLUTION

What was the scope of their involvement?

They built native iOS and Android apps for our platform and handled the backend work using Java. We handled all of the design work in-house and provided the initial wireframes, as well as a list of requirements for the developers. They used that to construct all of our platform architecture.

Over the course of our collaboration on this project, we’ve changed and improved it quite a lot. We’ve integrated it with smart tools like wireless scales, so customers can weigh and measure food. We’ve also added e-commerce support, chat integration, and backend address validation through Google. Our apps and backend system are synchronized and fully interconnected, so there aren’t delays or refresh issues.

In addition to building this platform, they also helped us create an internal content management system (CMS) platform and developed all of the microservices involved in the project.

What is the team composition?

We had a team of around eight people, including a project manager/scrum master and developers for our apps, back end, and CMS.

How did you come to work with Miquido?

I’m not sure how we found them. I was involved in the selection process, though, and their team showed the most confidence in their abilities and seemed to be a good match for us.

What is the status of this engagement?

We worked on this project from March–December 2016 but we still have an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our users are happy with the product overall. MIquido’s team did a good job of meeting our requests and delivering apps that work well for customers even though they didn’t get much input on the design elements. We’ve also been happy with the functionality and reliability of their products. Our service is up 99.9 percent of the time and if the servers go down, it’s usually the fault of another vendor.

How did Miquido perform from a project management standpoint?

They possessed solid expertise and delivered on their promises. Turnover on the team was low and if someone was replaced, they ensured that the replacement was up to speed on our project. We used Jira to keep track of all the details, which helped make those transitions smoother.

What did you find most impressive about them?

Their overall professionalism, knowledge, and support make them a great company to work with. They deliver consistent quality and communication.

Are there any areas they could improve?

I don’t have anything to add. It’s a real joy to work with them.

Do you have any advice for potential customers?

Be prepared because they’ll turn deliverables around before you’re ready to assign the next job.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Web Development

Jul 09, 2018

the project

Web Dev & UX for Online Music Platform

"Our day-to-day communication was seamless."

Web Development

$50,000 to $199,999

Apr. 2017 - Oct. 2017

4.5

Quality:

4.5

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

Apr. 2017 - Oct. 2017

Project summary:

Miquido provided UX redesigns and Prismic CMS upgrades to a third party’s website and online catalog. Features included a panel that stores user information, along with advanced content search functionality.

51-200 Employees

London, England

Client Operations Manager, Music Firm

Verified

the reviewer

Client Operations Manager, Music Firm

Music

51-200 Employees

London, England

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

4.5

Quality:

4.5

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"Our day-to-day communication was seamless."

Jul 09, 2018

Feedback summary:

The website enhancements have strengthened client relations, and the finished product can now serve as a blueprint demo for prospective clients. Miquido was well-organized, brought valuable industry knowledge to the project, and offered regular progress updates.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am a client operations manager of an agency that offers digital music solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Miquido?

We were working with a client to power their music download store that was developed by a third party. We wanted to rebrand and upgrade the store, and we decided that its original builder was not the best partner for that.

SOLUTION

What was the scope of their involvement?

We integrated a new Prismic CMS for the site, which was supported by AWS. The project also required a UX redesign. We created a new account page for users, allowing them to manage their personal data and credit cards all within one corner of the website. We made it easier to search for specific content by implementing suggest-as-you-type functionality, showing users musical content containing the first few letters or characters entered.

What is the team composition?

We had one project manager, and at the peak of the project, we worked with four or five developers.

How did you come to work with Miquido?

We had worked with another company prior to working with Miquido, but their project management left a lot to be desired. With Miquido, there was an existing relationship between their CEO and one of our senior executives.

How much have you invested with them?

We spent between £60,000– £70,000 ($79,000–$92,500 USD).

What is the status of this engagement?

Our partnership lasted from April 2017 through October 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our relationship with the client is much healthier because the new site shows our willingness to give them the best possible online store. It has become a bit of a blueprint of a download store for other prospective clients as well.

How did Miquido perform from a project management standpoint?

Our day-to-day communication was seamless. We had a Slack channel, and we also used Jira and Confluence. They gave us regular updates and feedback.

What did you find most impressive about them?

Our project manager understood the functionality of music catalogs and, more broadly, the music industry. They were able to communicate specific information to the development team and guide them very well.

Any advice for potential customers?

It’s important to be clear with requirements and have as much documentation at the start as possible.

4.5

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

4.5 Quality

Service & deliverables

5.0 NPS

Willing to refer

Mobile App Development

Jan 23, 2018

the project

App Dev for Abbey Road Studios

“Feedback has been widely positive as the app received a lot of press coverage once it launched.”

Mobile App Development

Confidential

Jan. 2017 - Ongoing

5.0

Quality:

5.0

Schedule:

4.0

Cost:

5.0

Willing to refer:

5.0

Confidential

Jan. 2017 - Ongoing

Project summary:

Miquido developed and designed a recording app for iOS. They provided additional functionalities like cloud-based synchronization and an in-app library. They continually add new app features.

51-200 Employees

London, United Kingdom

Dominika Dronska

Senior Digital Marketing Manager, Abbey Road Studios

Verified

the reviewer

Senior Digital Marketing Manager, Abbey Road Studios

Dominika Dronska

Music

51-200 Employees

London, United Kingdom

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

4.0

Cost:

5.0

Willing to refer:

5.0

the review

“Feedback has been widely positive as the app received a lot of press coverage once it launched.”

Jan 23, 2018

Feedback summary:

Recently launched, the app has received positive user feedback as a useful tool that should be available worldwide. Initial bugs were reported and quickly resolved. Miquido offers a fluid development process that stands out in a crowded industry.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the senior digital marketing manager for Abbey Road Studios. It’s a famous recording studio, and I lead the new digital business initiatives like e-commerce, online advertising, social media, etc.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Miquido?

While famous artists often book our studio, we wanted to create a digital solution to engage smaller musicians around the world. After a year of research and focus groups, we decided to develop a mobile recording app for musicians that’s accessible, cost-effective, and helpful. The app is called Topline.

SOLUTION

What was the scope of their involvement?

During our first briefing with Miquido, we said we needed a simple recording app. The main functionality is to record a voice with the best quality possible on mobile. The app required additional functionalities like saving recordings to an in-app library, organizing them, and being able to share completed tracks with others. We also wanted users to synchronize the app with online cloud-based systems.

Miquido was responsible for the technical scoping of the product, both from a user and development point of view. They developed the app and designed its UX. Then, they tested early app iterations and minimum viable products (MVP). We launched the iOS version and continue to work with them on implementing new app features. We intend for Miquido to develop the Android version as well, but we’re currently in the feasibility testing stage of that project.

How did you come to work with Miquido?

I’ve worked with them before at a previous company. They were chosen to develop a mobile app the company was planning launch. That work went well so I contacted them for this project. They won the pitch.

What is the status of this engagement?

We started working together January 2017 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Feedback has been widely positive as the app received a lot of press coverage once it launched. We’ve gotten requests for Android support and to make the app available all over the world. It's viewed as something extremely desired and needed as a tool. We’ve had two or three reports of an initial audio bug, but that has since been resolved. That quick response shows we have an engaged audience of users. The number of downloads isn’t where we want, but we haven’t done a proper marketing push.

How did Miquido perform from a project management standpoint?

They performed brilliantly and worked with well with our management staff. They’re responsive and have efficient processes to ensure deliverables are completed on-time.

What did you find most impressive about them?

They’re probably one of the easiest vendors I’ve ever worked with in the digital space. Unlike other agencies I’ve worked with, they have our best interest in mind. They went the extra mile in negotiating costs and delivering within a flexible scope. They’re customer focused and strong in terms of development quality.

Are there any areas they could improve?

I find it easier to communicate face-to-face when in the planning stage of a project and that wasn’t possible with Miquido being based in another country. That didn’t negatively affect our project; however, I’d recommend they hire international teams to assist with early project discussions.

5.0

Overall Score

4.0 Scheduling

ON TIME / DEADLINES

We’re partly responsible for scheduling issues due to handling too many projects.

5.0 Cost

Value / within estimates

They’re cost-effective, especially when compared to others in the market.

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Mobile App Development

Jan 19, 2018

the project

Streaming App Dev For Radio Company

“In the App Store, we have 4.6 points and all the feedback is positive.”

Mobile App Development

$200,000 to $999,999

Jan. 2017 - Ongoing

5.0

Quality:

5.0

Schedule:

4.0

Cost:

5.0

Willing to refer:

5.0

$200,000 to $999,999

Jan. 2017 - Ongoing

Project summary:

Miquido developed iOS and Android mobile apps, working first on the designs and then completing the build. Both versions of the app have an integrated payment platform and new features continue to be developed.

11-50 Employees

Germany

Streaming Services Lead, Radio Company

Verified

the reviewer

Streaming Services Lead, Radio Company

Radio

11-50 Employees

Germany

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

4.0

Cost:

5.0

Willing to refer:

5.0

the review

“In the App Store, we have 4.6 points and all the feedback is positive.”

Jan 19, 2018

Feedback summary:

The completed applications recently launched and are well-received in the App Store, rating highly. Communicating well, sticking to the project structure, and maintaining a friendly working relationship, the team works hard and is truly invested in the project and its success.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a radio company in Germany and are building an app for our customers to be able to listen to the radio without ads and commercials. I’m the head of streaming services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Miquido?

We wanted to build a user-friendly app for the classical market and didn’t have an in-house team.

SOLUTION

What was the scope of their involvement?

They were in charge of developing an iOS and Android app. They did the design first and then built all the tech behind it to make it work. It wasn’t normal on-demand streaming; it’s a special radio on demand mixture that’s quite complicated. Their focus was to develop some features and place them in this premium service.

One feature is people can decide if they want to listen to the news, to the weather, to the stock market, or anything else. They don’t have to just listen to music, but can switch it on and off. There’s a channel mixer for different playlists. Users can take 5 or 6 and mix them together with a crossfading function.

On the Android app, they integrated Stripe. On the iOS app, they’re working on a payment system now. They’re continuing to build new features and make the apps more beautiful.

How did you come to work with Miquido?

They were recommended to us. We considered several companies but Miquido understood the project quite well and had done other, very up-to-date similar projects. They were really comfortable with the music delivering system, which is quite complicated. We picked them because they already had experience.

How much have you invested with them?

250,000 euros [$305,600].

What is the status of this engagement?

We started working together in January 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re pretty young in the market. We just launched just before Christmas. In the App Store, we have 4.6 points and all the feedback is positive. The first people are paying now.

How did Miquido perform from a project management standpoint?

They were very good. We were very satisfied with everything. It was very structured and they were honest. We didn’t have many issues. They were pretty good with timelines and made accurate estimations. The communication is also good.

What did you find most impressive about them?

They’re really smart people. They’re quite attached to the company and have a really good feeling for the employees. It’s not just work for them; they are connected to the company.

Are there any areas they could improve?

When we wanted them to start another project, they declined because they said it wasn’t their specialty. We went to somebody else and figured out it’s pretty difficult. In the end, it was bad for us, but it’s good that they are honest about their limitations. They don’t just say yes in order to make money.

5.0

Overall Score

4.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Contact

Google Certified Agency | mobile | web | AI

headquarters

other locations

Focus

Portfolio

Skyscanner Cars - mobile app for car hiring

Abbey Road Studios - music app

Forward – communication tool for the doctors

TUI - travel mobile app

Play24 - self-care app for the biggest polish telecom

Onkyo Music - high-res music store

EmpikGO - ebooks and audiobooks on mobile

HelloFresh - an app for $2.9B unicorn

Neembe - your house safety

Reviews

Reviews

the project

the reviewer

the review

Dec 20, 2019

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Nov 13, 2019

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Aug 16, 2019

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Mar 15, 2019

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Feb 04, 2019

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Jan 07, 2019

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

the reviewer

the review

Dec 11, 2018

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer