Miquido

What evidence can you share that demonstrates the impact of the engagement?

Feedback has been widely positive as the app received a lot of press coverage once it launched. We’ve gotten requests for Android support and to make the app available all over the world. It's viewed as something extremely desired and needed as a tool. We’ve had two or three reports of an initial audio bug, but that has since been resolved. That quick response shows we have an engaged audience of users. The number of downloads isn’t where we want, but we haven’t done a proper marketing push.

How did Miquido perform from a project management standpoint?

They performed brilliantly and worked with well with our management staff. They’re responsive and have efficient processes to ensure deliverables are completed on-time.

What did you find most impressive about them?

They’re probably one of the easiest vendors I’ve ever worked with in the digital space. Unlike other agencies I’ve worked with, they have our best interest in mind. They went the extra mile in negotiating costs and delivering within a flexible scope. They’re customer focused and strong in terms of development quality.

Are there any areas they could improve?

I find it easier to communicate face-to-face when in the planning stage of a project and that wasn’t possible with Miquido being based in another country. That didn’t negatively affect our project; however, I’d recommend they hire international teams to assist with early project discussions.

What evidence can you share that demonstrates the impact of the engagement?

This has been the first mobile platform to enable the secure sharing of clinical information between doctors. Within its first 90 days, we onboarded almost 1% of all doctors within the NHS [National Health Service] to the platform. Currently, we’re sending tens of thousands of messages every month.

The work we’re doing is incredibly important, and, if the platform breaks, it can impact people’s lives. It’s not just a matter of ordering pizza or a taxi—it’s about patients getting good care in hospitals. We’ve received huge amounts of feedback, much of it technical and clinical. Some of our users have saved up to an hour per day on communication. We’ve even had reports of patients who had previously been lost in hospitals—something which does happen, unfortunately—and who were found because of the app.

How did Miquido perform from a project management standpoint?

I find them to be great project managers who were excellent in terms of responsiveness and communication. I have high standards and demand a lot from their team. Given the importance of what we’re doing, they’ve handled the pressure well.

What did you find most impressive about them?

They’re not driven solely by commercial reasons. They are a successful company, so they don’t struggle to find work—much of their business comes from word of mouth, which is obviously a good sign. This enables them to pick the more important projects, the ones they want to work on. It never felt like we were being rushed out; they gave us everything we needed for the project. They have genuinely cared about more than being paid, which is a rare thing to say about an outsourced studio.

Are there any areas they could improve?

They’ve asked me these questions as well. I have nothing but positive feedback. We can always improve things, but out of all the teams I’ve worked with, Miquido has delivered as good or better.

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Their systems are being used a lot currently. I can compare them to a couple of other subcontractors. Miquido's systems function very well because they test thoroughly before delivering their modules. They can also do integrations, and sometimes they do for us.

How did Miquido perform from a project management standpoint?

They were smaller and weaker with project management before. Project managers and tools are great for productivity and collaboration.

What did you find most impressive about Miquido?

I get great access to the Chief Executive Officer and Chief Operating Officer, which gives us extra confidence. They go above and beyond for us. I know that their business is based on relationships and personal referrals, which is the best way to build a company.

Are there any areas Miquido could improve?

They are small and growing quickly so sometimes it can be difficult to get resources when you need them. It’s a minor problem and can be overcome with proper planning. If you tell them in advance what you need, they usually can make arrangements to suit your project.