Could you share any statistics or metrics from this engagement?
We're very satisfied with their performance. We've worked with them for more than two years. If, at any point during that time, we had found ourselves less than satisfied, we would have used an alternative development shop.
One of the things that's nice about Miquido is that, if the requirements we give them don't make sense from a usability or design standpoint, they will push back and provide alternative approaches for what we're trying to accomplish and would be simpler for the user.
There have been around 1,000 users in total for our app. From a user standpoint, we focus mostly on the high-risk members. Everything that we design is done with simplicity in mind. Our app is minimalistic and intuitive. Within 60 seconds, a high-risk Medicaid member is able to identify what to do with it.
How did Miquido perform from a project management standpoint?
Earlier on, we did not have the technical capabilities that we have now in terms of understanding how to post information to Amazon Web Services, making sure that our product was HIPAA [Health Insurance Portability and Accountability Act] compliant, and so on. Miquido was able to offer resources quickly in order to help us in this respect.
When starting out, our only expertise was in database development. We were relying on them for everything else. As our company grew, we developed a core competency. Throughout this process, they continued to help us, and wrote training materials for our employees.
What distinguishes Miquido from other providers?
I've worked with tons of contractors and offshore teams. The biggest issues I've seen across these collaborations are lack of communication and unbalanced expertise (usually, there will be one experienced person while the rest are junior developers). These things don't apply for Miquido. Miquido has great communication, which makes any business transaction easier, and they have a high level of skill across the company.
Is there anything Miquido could have improved or done differently?
Earlier on, we didn't have a dedicated project manager. There were simply a couple of people that we worked with routinely.
Also, at first, quality assurance testing didn't have a set process in place, which led to many small bugs slipping by. They were easy to fix, but should have been caught.
Miquido's team continuously asked for feedback and, after this was brought to their attention, we put procedures in place that got rid of the testing issues, leading to a thorough process.
Recently launched, the app has received positive user feedback as a useful tool that should be available worldwide. Initial bugs were reported and quickly resolved. Miquido offers a fluid development process that stands out in a crowded industry.