Leave a Review For Providers 0 0
  • Post a Project
Milkshake Media Logo

Milkshake Media

Verified

Not yet reviewed

Contact Milkshake Media

Get a custom proposal

Klaviyo email & SMS only, for ecommerce brands.

Milkshake Media is a done-for-you email and SMS retention marketing agency for 7 to 9 figure ecommerce brands, and a Klaviyo Platinum Master partner, the top tier of Klaviyo's partner program.

As listed in the Klaviyo Service Partner Directory, Milkshake Media has generated $75M+ in email revenue at an average 106x email ROI for 110+ DTC brands, including Gozney, AeroPress, American Optical, Firebelly Tea and Outway.

  • Min project size
    $5,000+
  • Hourly rate
    $100 - $149 / hr
  • Employees
    10 - 49
  • Locations
    Willoughby, Australia
  • Year founded
    Founded 2019
  • Languages
  • Timezones

Overview by:

Reviewer avatar
Tarun Brar
Co-Founder About the Team

1 Language that we service

  • English

4 Timezones that we service

AET
Australia Eastern Time (AET)
EST
Eastern Standard Time (EST)
PST
Pacific Standard Time (PST)
GMT
Greenwich Mean Time (GMT)

1 Locations

  • Willoughby , Australia

Service Lines
Email Marketing
50%
Ecommerce Marketing
20%
SMS Marketing
20%
Marketing Strategy
10%
Select Focus Area
eCommerce Marketing Focus
Shopify Marketing
100%
Industries
eCommerce
30%
Beauty
15%
Consumer products & services
15%
Food & Beverage
15%
Retail
15%
Sports
10%
Clients
Small Business (<$10M)
75%
Midmarket ($10M - $1B)
25%

Have you worked with Milkshake Media?

Share your experience working with Milkshake Media on a past project by leaving a review for buyers around the world

Submit a Review

Our Story

Milkshake Media started in Sydney in 2019, when Tarun Brar and Huss Dhaliwal kept seeing the same thing in every ecommerce account they opened: brands pouring money into ads while the email list sat there rotting. A leaky bucket.

So they went an inch wide and a mile deep. Email and SMS, nothing else. 110+ brands and $75M+ in email revenue later, the model has not changed: seven core flows in month one, campaigns from month two, month to month with no lock in.

Meet the Team

Tarun Brar

Tarun BrarCo-Founder

Co-founded Milkshake Media in 2019. Runs strategy and every sales call. Believes email is a retention channel, not an acquisition one, and that the first order is easy, the second is where email earns its keep.

What Sets Us Apart

Email and SMS only, nothing else

Milkshake Media runs no paid ads, no SEO and no web builds. Every specialist on an account works one channel instead of being stretched across five. That focus is why the agency goes deeper on Klaviyo than a full service agency can, across 110+ ecommerce brands since 2019.

Klaviyo Platinum Master partner

Platinum Master is the top tier of Klaviyo's partner program, verifiable on the Klaviyo Service Partner Directory. It gives Milkshake Media direct lines into Klaviyo product and support, early access to features, and a team certified on the platform the client's revenue runs through.

Month to month, no lock in, no setup fee

No 12 month contracts. Milkshake Media builds seven core flows in month one, starts campaigns in month two, and clients can leave any time. Nothing goes live without client approval, and if the result agreed at the start is not hit, the team keeps working until it is.

Quick Facts

7 years in business

Commonly Asked Questions

Milkshake Media runs every account through a shared Slack channel with the specialists doing the work, not an account manager relaying messages. Most clients are in that channel daily. The rhythm is fixed: a kickoff and full account audit in week one, a strategy call every month, and a campaign calendar approved a month ahead. Every flow and every campaign goes to the client for review before it is switched on. Nothing goes live without approval. Access needed is narrow. Milkshake Media asks for analyst or admin access to Klaviyo and read access to Shopify, so results are measured against real store revenue rather than platform attribution. That is usually the only access required. The client's own time commitment is deliberately small, normally under two hours a month: approve the calendar, review copy and design, and share product and promotion plans ahead of launches. Milkshake Media is based in Sydney, Australia, and roughly 80 percent of its clients are in the United States. The team runs to that overlap on purpose, so work lands in the client's morning. Clients also run in Australia, the United Kingdom, New Zealand, Canada, Europe and the Middle East.

Month one is the build. Milkshake Media has run this same onboarding across 110+ ecommerce brands since 2019. Week one is the audit. Milkshake Media takes analyst access to Klaviyo and reviews deliverability and sending reputation, list health, sign up form performance, existing flow logic, segmentation, and the real split between flow revenue and campaign revenue. The client receives it as a written document, not a sales pitch. Weeks one to four are the flow build. Milkshake Media builds seven core flows, welcome, abandoned cart, browse abandonment, post purchase, win back, VIP and replenishment, shaped to the individual brand. Copy, design, segmentation and logic are all produced in house, and every flow goes to the client for review before it is switched on. The sign up form is rebuilt in month one as well. In most accounts it is the single highest leverage change available, and usually the thing nobody has touched in two years. Month two onward is campaigns. The client gets a calendar a month ahead built around their promotional plan. Milkshake Media keeps roughly 40 percent of sends promotional and the rest educational or social proof, because back to back discounting trains customers to wait for the next sale. There is no setup fee and no lock in contract. Klaviyo migrations from Mailchimp, Omnisend, Attentive or Postscript are completed inside month one too.

Milkshake Media reports on incremental revenue and repeat purchase rate, not on inflated platform attribution. That is the short version. The cadence is Slack for the day to day, one strategy call a month, and one written report a month. The report is deliberately not a screenshot of the Klaviyo dashboard. It covers incremental revenue, repeat purchase rate, the gap between a customer's first and second order, list growth and deliverability. Milkshake Media treats the gap between order one and order two, moving a brand from roughly 90 days down toward 60, as the number that actually compounds lifetime value. Attribution windows are never stretched to make the agency's own numbers look better. If a flow is underperforming it appears in the report with the fix and the reasoning behind it. Milkshake Media will also say when the problem is not email. If a brand's offer, product pages or inventory are the real constraint, that goes in the report instead of a longer list of sends.

Milkshake Media works with established direct to consumer ecommerce brands turning over roughly $1M to $20M a year, with a sweet spot between $5M and $10M. Most run on Shopify or Shopify Plus, and the team also works on BigCommerce, Magento and WooCommerce. The work Milkshake Media wants most: Brands with real traffic and a real list where email and SMS are underperforming, usually because the flows were built once and never touched again. Klaviyo migrations off Mailchimp, Omnisend, Attentive or Postscript. Brands that have never properly used SMS. It is the most under used channel the team sees. One off audits and flow builds for brands not ready for a monthly retainer. What Milkshake Media turns down: brands under roughly $50k a month in revenue, single product dropshipping stores, and anyone wanting paid ads, SEO or a website build. Email and SMS is the entire service, and if the numbers will not move the team says so on the call rather than taking the retainer. The client list is capped at roughly 20 to 30 brands at a time so senior specialists stay on every account. Milkshake Media has 10 to 49 staff and has worked with 110+ brands since 2019.

Milkshake Media's minimum engagement is $5,000, within an hourly rate band of $100 to $149. Most work is an ongoing monthly retainer rather than a one off project. What a retainer costs depends on send volume, how many campaigns run each month, whether SMS is included, and how much design and copy each send needs. Milkshake Media quotes after the audit rather than off a rate card, because quoting before seeing the account is guesswork. What is always true: No setup fee. Month to month, no lock in, cancel any time. SMS is priced as a flat add on, not a percentage of revenue. One off projects, an audit, a flow build or a Klaviyo migration, are available for brands not ready for a retainer. If Milkshake Media does not deliver the result agreed at the start, the team keeps working until it does. Milkshake Media does not discount to win work. If a retainer is not justified at a brand's size, the team says so and points them toward a freelancer, or toward putting the money into inventory or ads instead.

Verified means Clutch independently confirmed Milkshake Media is a legally registered business,
has had its financial risk status checked (Creditsafe: Moderate Risk).

Learn More
Verified Client Reviews
0
Overall Review Rating
0
Source
Clutch

Business Entity

Business Entity Name Milkshake Media Pty Ltd
Source Australian Business Register
Jurisdiction of Formation Australia
Date of Formation June 17, 2021
Status Active
Last Updated September 30, 2026
ID 37651085675

Credit Report Results

International Credit Risk Assessment Moderate Risk
Source Creditsafe
Last Updated September 30, 2026
Learn More About The Clutch Verification Process

Locations (1)

19 Richmond Avenue Willoughby, Australia 2068

2 - 5

Contact Milkshake Media

If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

Connect with Milkshake Media on Social

LinkedIn X Instagram

Get connected to see updates from Milkshake Media like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.