Mediwords Canada

BACKGROUND

Please describe your company and position.

I am the Regulatory Affairs Manager of Northfield Medical Solutions

Describe what your company does in a single sentence.

We are a Canadian healthcare company specializing in the development and distribution of medical devices for hospitals and healthcare professionals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mediwords to accomplish?

• Translate our medical device documentation from English into Canadian French.
• Ensure accurate and consistent medical terminology across all translated materials.
• Adapt our product instructions and technical documentation for French-speaking healthcare professionals in Canada.
• Meet our internal product launch deadlines while maintaining high translation quality.

SOLUTION

How did you find Mediwords?

Online Search

Why did you select Mediwords over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Mediwords were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved translating several medical device documents from English into Canadian French, including instructions for use, product specifications, technical datasheets, and user guides. 
The main deliverables were professionally translated documents that maintained the original formatting and used accurate, consistent medical terminology. The scope also included a second linguistic review and final quality checks to ensure the materials were clear and suitable for French-speaking healthcare professionals in Canada.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project involved 12 medical and technical documents, all delivered within the agreed timeline. The final review identified only two minor formatting adjustments, with no terminology changes required. 
The translated materials covered our product instructions, technical specifications, and user guides, giving our team a complete set of Canadian French documentation for the planned product launch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was well organized, with clear communication throughout. We had one main point of contact who kept us updated on progress and answered our questions promptly. All documents were delivered within the agreed timelines, and the team was responsive when we needed clarification on a few technical terms. Overall, the process was straightforward and required very little follow-up on our end.

What was your primary form of communication with Mediwords?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was their understanding of medical terminology and the Canadian market. They seemed familiar with the type of documentation we work with, which made the process much easier. It was also helpful to have a team that paid attention to both the technical accuracy and the readability of the French translations.

Are there any areas for improvement or something Mediwords could have done differently?

A more detailed progress update midway through the project would have been helpful, particularly with several documents being translated at the same time. That said, communication was good overall, and everything was delivered on schedule.