Mazuma USA

BACKGROUND

Please describe your company and your position there.

My company is in the eCommerce marketplace industry. I am the founder and CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mazuma USA, and what were your goals?

for bookkeeping and tax services

SOLUTION

How did you select this firm and what were the deciding factors?

Google search. I liked their pricing system which ended up still being a waste of my money and time.

Describe the engagement and overall scope of work in detail, including the stages of the partnership and any software or documents used.

RUN!!! Don’t fall for these guys. Hiring a bookkeeping/tax agency is supposed to remove the daunting headache of accounting and tax filing that comes with running a business, but these guys will add more headaches to you. I used them for 2 years and in the entirety of those 2 years, I could never depend on their bookkeeping services. I still maintained my excel sheet. Their bookkeepers have zero experience or are just lazy. They don’t take the time to review your transactions to ensure their software is properly categorizing them. They instead pass it down to you to do yourself. When it comes time to file taxes, you will be begging them to file your taxes on time.

Since February, I have been following up with these guys day after day, week after week to file my taxes and to date (May) they still haven’t filed it. I have even escalated to their CEO and copy him on all emails, yet they are still dragging their feet and taking weeks/months to respond to messages and still make no progress.

Here is the worst of it all, their website/portal is always buggy. It will keep forcing you to reset your password every time, relink your bank every time, resubmit documents over and over, and buttons not working. This company needs an operation and customer service overhaul. Complete waste of money and time and will bring more headache to you that you are trying to run away from. I will recommend you use QuickBooks. If you are not familiar with it or dread starting it up and setting it up the right way, you can hire a freelancer from Upwork or Fiverr to do the initial setup and all. You can then easily maintain it yourself. The come tax season, find you a reputable agency to file your taxes using your bookkeeping on QuickBooks. You will save yourself a lot of headache, time, and money.

Describe their billing or cost structure.

They charge a monthly fee of $150. Waste of my money.

How many resources from the firm's team worked with you, and what were their positions?

Two people. A bookkeeper and a tax professional. The bookkeeper has no experience or just lazy. The Tax Professional is good but lacks proper communication and takes forever to file your tax.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the engagement or general feedback about the services?

Working with these guys is a waste of money and time, but they will bring you more headaches. I worked with them for 2 years and still maintained my excel sheet the whole time because I could not depend on your bookkeeper or buggy software. Every tax year, I have to beg them to file my taxes. Currently, I have been following up with them since February to file my 2020 tax and till date (May), they still haven't filed it and are taking weeks/months to respond to messages.

Describe their project management style, including communication tools and timeliness.

Zero management nor communication skills. Absolutely zero.This will give you a headache.

What did you find most impressive or unique about this company?

I liked their pricing structure, however, it is not worth the headache they will give you with their poor service.

Are there any areas for improvement or something they could have done differently?

Their whole operations and customer service needs a complete overhaul.