Matrix Media Solutions (P) Ltd.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an IT company. We specialize in software solutions, graphic design, asset tracking, and management solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Matrix Media Solutions (P) Ltd.?

Matrix Media assists us with developing solutions as well as with our website development.

SOLUTION

What was the scope of their involvement?

We work with Matrix Media for five years. They design websites, host, and publish them for us. In terms of server management and hosting the website, they have given us some crucial information that is beneficial to our company. 

For one project, we wanted to assist companies in the IT sector having issues tracking their equipment. The ideas and mock-ups came from me, and we passed them over to Matrix Media. They put together the actual prototype and share it back with us.

What is the team composition?

I have worked with 15 or so employees over the last five years. It has spanned from business development specialists over to server engineers and architects, as well as graphic designers, project managers, and mobile application development teams.

How much have you invested in them?

We have spent about $150,000.

What is the status of this engagement?

We started working together around July 2015, and I still have an ongoing partnership with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In terms of the quality of work, they make sure that everything is working perfectly before they actually implement it. If something fails, they are accountable and will make sure that they get it right before moving forward.

They are quite strict on their user acceptance testing (UAT) processes. They get the work done and don’t disappear after getting payment. We have been working with them for almost five years now, and we have never had any issues. 

How did Matrix Media Solutions (P) Ltd. perform from a project management standpoint?

We communicate via Skype and email; the team is really available when I need any assistance or advice. They work quite well, especially working remotely on big projects. Sometimes when working remotely, it can be a bit of a challenge to get everyone together at the same time, but with the circumstances we are currently in, they have managed to pull through quite nicely on that.

I am in South Africa, and Matrix Media is in India, so everything was done remotely. There hasn’t been much of an issue when it comes to language barriers. The team understands me quite well. They have a very hands-on approach when it comes to the type of work I needed from Matrix.

What did you find most impressive about them?

Their ability to brainstorm together as a team and find the best fit for our requirements is most impressive.

Are there any areas they could improve?

They are on point with everything they’ve done for me so far, so I don’t have any issues.

Do you have any advice for potential customers?

Make sure that you have a clear idea before you approach Matrix Media. Even if it is just on a piece of paper, the team works really well with well-constructed ideas. The team is also quite patient to make sure that your idea is executed in the right manner before jumping ahead and developing what is required.

BACKGROUND

Please describe your company and your position there.

I am a managing partner of the business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Matrix Media Solutions (P) Ltd., and what were your goals?

We had an abundance of work that needed to get to addressed and turned to Matrix Media to provide bench strength in developing websites.

SOLUTION

How did you select Matrix Media Solutions (P) Ltd. and what were the deciding factors?

I had previous experience with Matrix Media, dating back over ten years, and was aware of the quality of their work and communications.

Thus, when the need arose I was confident reaching out to share the project requirements and invite them into the process. Of the various options we considered, Matrix stood out as the best one.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

For the most part, work has centered around WordPress site development and other projects using PHP. We have involved Matrix in various stages of project development from design to development.

They have responsive in QA, quick to address any issues that have arisen.

How many people from the vendor's team worked with you, and what were their positions?

We have worked with several members of the team from project managers to the lead developers and designers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have had many happy clients, as a result of the well designed sites that perform and drive traffic and business.

Describe their project management style, including communication tools and timelines.

For the larger projects, we have employed Jira and Trello to help with efficient tracking and communications. Generally, we would have daily check-ins and weekly standing meetings, which also helped ensure the project stayed on track.

What did you find most impressive or unique about this company?

I appreciate the commitment to successful project completion and the ability to connect with the CEO at any time if there was a question or concern.

Are there any areas for improvement or something they could have done differently?

Working on technology projects is a fluid process and I have found Matrix to be an adaptable and committed team.

BACKGROUND

Please describe your company and your position there.

I am CEO/Director of RPI eSolutions Pte Ltd, a Singapore HQ company. We have been on IT service for last 18 years and providing custom solution to our clients in Singapore, Europe and US. Majority of our clients are SME and Startups.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Matrix Media Solutions (P) Ltd.?

We wanted to hire a company who can develop Mobile App together with webservices and backend Admin based on our concept(an startup idea). At the same time, they can suggest the right solution and technology. One of our main criteria was tight time line as we wanted to launch asap. We did not have our internal engineering team and wanted a company who would provide end to end solution with proper security.

What were your goals for this project?

Design and Development within a specified time frame. Testing of mobile app solution for large load and security. We were perticular about the user friend design and quick actions on mobile phone as it was highly user centric and we are expecting lot of chat between users.

SOLUTION

How did you select Matrix Media Solutions (P) Ltd.?

As usual, we searched for few vendors. Got proposals. Communicated with each of them. We even communicated with Tech team lead to see how well they can communicate and how well they participate in giving the suggestions. We never wanted simply "Yes Sir" kind of company. Finally Selected Matrix based on their understand of our project, flexible thinking about project execution and certainly tech capability. To be honest, they were not the cheapest.

Describe the project in detail.

First we discussed the over all concept. Then it was scoping, Matrix provided us the wire frame, based on that after finer discussion, final mobile app screens, its business functions and database structure were decided. Project time line as well. We are unable to provide the concept in detail here but it was based on new idea of user using flights, taxi and cars and optimising its travel and earnings.

What was the team composition?

At frist Project Manager and business functional analyst was assigned, Then Graphic personnel for proper wire framing/screens and then developers. Over all Project Manager & Business analyst. 2 x Mobile developer 1 x Web services developer. 1 x Graphic 1 x Tester and part time Server architect personnel.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Project was delivered properly. There was a slight delay as we did one last minute change in business logic. The entry screens and others were quite well explained. So we did not have any major issue on having the app approved on stores. The biggest success was our to be investor are very impressed and we are on closing of next round of funding for massive push of our concept in market.

How effective was the workflow between your team and theirs?

It was quote good. Intially there were some teething issue in understanding, but it was smooth after that. Their team seems to have good experience with client like us. They did helped us with knowledge and training as well.

What did you find most impressive about this company?

As I mentioned above, I was impressed by their knowledge in such area of development. They seems to have good experience in mobile app from user interaction and suggested some constructive changes which we never thought about it. I like their approach of working as if they're our partner and their concern over making the app more user-friendly. Excellent knowledge in webservices & DB so that future expansions are possible without much problem.

Are there any areas for improvement?

Overall it was very good. But they need improvement in graphic quality and putting the right content. We later got the content proof reading internally.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Bmind. Our company provides the MENA market with ERP, CRM, Web and Mobile applications as well as IT services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Matrix Media Solutions (P) Ltd., and what were your goals?

We had multiple projects that needed additional resources to our team's capacity. Matrix Media helped us provide those resources with constant coordination from their team to deliver the best possible results.

SOLUTION

How did you select Matrix Media Solutions (P) Ltd. and what were the deciding factors?

We have met at Gitex Technology Week in 2015.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

For each project, we had an initial requirement sheet that was studied and estimated in terms of time and cost. The team started by sending mockups to finalize the design; then the development phase started and we were receiving weekly reports of the deliverables and workflow. The last step was bug fixing and review.

How many people from the vendor's team worked with you, and what were their positions?

The CEO is the main contact person; we also worked closely with the Project Manager as well as the main developer on occasions or when necessary.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Clients are satisfied with the end results and frequently ask for more updates. From our side, we are very happy with their work and hope to continue cooperating together in the future.

Describe their project management style, including communication tools and timelines.

Communication was mainly handled over Skype through groups created specifically for each project. Weekly emails are sent to us from the project manager to summarize the week's done tasks as well as the upcoming week's plan, and usually included links to preview changes.

What did you find most impressive or unique about this company?

They adapt easily with any type of project and any requested language.

Are there any areas for improvement or something they could have done differently?

Some bugs or performance issues showed up at later stages of the project's delivery, but their team always managed to fix them and deliver the best possible quality.

BACKGROUND

Please describe your company and your position there.

I'm the Assistant General Manager of Jewelry Basket, a supplier of fashion jewelry, and accessories. The company provides the most trendy jewelry products to the customers, whether it is western or traditional necklace, earrings or bracelets.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Matrix Media Solutions (P) Ltd., and what were your goals?

We didn't have an eCommerce website earlier. Our board of directors decided to enter into the online industry few years back. Then we started searching professional companies for outsourcing and hired Matrix Media to develop our eCommerce website and mobile application for both iOS and Android.

SOLUTION

How did you select Matrix Media Solutions (P) Ltd. and what were the deciding factors?

We searched online and contacted many companies in USA, India, Philippines and Bangladesh. We choose Matrix Media of India because of their excellent communication, quick responses, proper technical knowledge, highly professional support, and obviously the reasonable price.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After the kick-off meeting, Matrix Media provided me a detailed SOW. On our approval, they followed the below process for website development: Wireframes Web page design in Photoshop HTML integration Magento Theme Development 3rd Party API and extensions integrations

For mobile app: UI/UX design of screens including splash screen Web service development Mobile app build development in React Native (Hybrid) They developed the whole thing on their development server.

After detailed QA, on our approval, they moved all the files to our server and made the website Live and also uploaded the apps to the Google play store and iOS app store.

How many people from the vendor's team worked with you, and what were their positions?

Project Co-Ordinator Project Manager Graphic Designer Frontend Developer Senior Magento Developer Hybrid React Native Developer Quality Analyst

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All of our directors are very satisfied with the outcome. We received very positive feedback also from our users and started receiving online orders from new customers as well.

Describe their project management style, including communication tools and timelines.

We communicated regularly via email, Skype and WhatsApp group. We had a clear deadline and they met it.

What did you find most impressive or unique about this company?

From the very beginning, the company have established themselves as a trust worthy partner. It's a company easy to work with, everything is transparent and very responsive.

Are there any areas for improvement or something they could have done differently?

Though the server was not included in their proposal, but they suggested a configuration of the desired server which we purchased. That server was initially a bit slow. We had to upgrade it after the launch as the traffic was increasing in daily basis.

BACKGROUND

Please describe your company and position.

I am the Director of a construction company 

Describe what your company does in a single sentence.

Quantity Surveying and Cost Management Consultancy

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Matrix Media Solutions (P) Ltd. to accomplish?

• Build an eye-catching website

SOLUTION

How did you find Matrix Media Solutions (P) Ltd.?

• Online Search
• Clutch Site

Why did you select Matrix Media Solutions (P) Ltd. over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Matrix Media Solutions (P) Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To build and develop a new website that was eye catching, and in keeping with our company values

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Matrix Media went above and beyond to accommodate my requirements, which was appreciated

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were proactive and always kept my informed as to their progress

What was your primary form of communication with Matrix Media Solutions (P) Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The level of their communication and flexibility was impressive.

Are there any areas for improvement or something Matrix Media Solutions (P) Ltd. could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the CEO of QUEST ROOM

Describe what your company does in a single sentence.

Questroom is an immersive escape room and entertainment company based in Los Angeles. At Questroom, we believe in rich storytelling, extreme attention to detail, and high production value and quality. We strive to create not just an escape room but a fully immersive, multi-sensory experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Matrix Media Solutions (P) Ltd. to accomplish?

• We worked with Matrix Media Solutions to develop a website together with a custom ERP platform, which included a booking system, customer feedback aggregation, business process automation, and statistical analysis. The goal was to create an exciting and memorable website with an attractive and emotional design, which would express the client's experience in our quest rooms. We also needed a custom ERP platform. The platform had to perform all our business processes, from the booking interface for users to orders and room management system with statistics and business metrics monitoring.

SOLUTION

How did you find Matrix Media Solutions (P) Ltd.?

Referral

Why did you select Matrix Media Solutions (P) Ltd. over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Matrix Media Solutions (P) Ltd. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Matrix Media Solutions developed a website for us with a custom design for all escape rooms. It was a significant design work as we needed a memorable and emotional design for each specific room and unique corporate identity. When the website was successfully launched, they started engineering and development of our custom ERP system.

We had many valuable discussions with the Matrix Media Solutions team about the engineering of the product and all the tiny details and aspects of ERP. As a result, they developed a detailed technical specification document, which was extremely helpful and played a critical role in creating a great product.

The first version of the platform was successfully released in 3 months and integrated into the business processes. This helped us to optimize the processes, increase our business activity, and attract more clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The developed website and ERP platform have been working successfully for the last 4 years. We continually update them and release new versions together with Matrix Media Solutions. Developed products totally satisfy our needs and help us in everyday business operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The collaboration between their team and us was easy and effective. We had regular meetings to discuss project updates, as well as on-demand calls and meetings when needed. Matrix Media Solutions also has a support ticketing system where we could set up tasks and track updates.

What was your primary form of communication with Matrix Media Solutions (P) Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by how good the development and communication processes were organized. They replied very fast to all questions and requests. The solutions they developed work very well and are exactly what we were looking for.

Are there any areas for improvement or something Matrix Media Solutions (P) Ltd. could have done differently?

All Great

BACKGROUND

Please describe your company and position.

I am the Owner of Nader Law Group, PC

Describe what your company does in a single sentence.

Employment Law Firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Matrix Media Solutions (P) Ltd. to accomplish?

• Create a Website

SOLUTION

How did you find Matrix Media Solutions (P) Ltd.?

Referral

Why did you select Matrix Media Solutions (P) Ltd. over others?

• Pricing fit our budget
• Referred to me

How many teammates from Matrix Media Solutions (P) Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I hired Matrix to create a website for my new law firm

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Matrix created the website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Matrix team were always professional and quick to respond.

What was your primary form of communication with Matrix Media Solutions (P) Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The Matrix team is professional, nice, and easy to work with.

Are there any areas for improvement or something Matrix Media Solutions (P) Ltd. could have done differently?

Ask more questions before completing tasks to better understand customer needs.

BACKGROUND

Please describe your company and position.

I am the PARTNER of INDUSTRIES SYNDICATE

Describe what your company does in a single sentence.

Manufacturer of Crane Control Conveyor Control Equipments

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Matrix Media Solutions (P) Ltd. to accomplish?

• Redevelopment of Website
• Making SEO friendly website

SOLUTION

How did you find Matrix Media Solutions (P) Ltd.?

• Referral
• Other

Why did you select Matrix Media Solutions (P) Ltd. over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Matrix Media Solutions (P) Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Redevelopment, Redesigning, Revamping of our existing website, www.indusynd.com Making the new website to be SEO-friendly and ready for digital marketing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The revamped site is excellent. and its digital marketing ready.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project team of Matrix Media was excellent and they did deliver the same on time.

What was your primary form of communication with Matrix Media Solutions (P) Ltd.?

Email or Messaging App

What did you find most impressive or unique about this company?

Customer Friendly

Are there any areas for improvement or something Matrix Media Solutions (P) Ltd. could have done differently?

No suggestions. Only advice to Matrix team is to keep up the good work.

BACKGROUND

Please describe your company and position.

I am the Station Manager of Radio Milan 90.4 FM

Describe what your company does in a single sentence.

FM Radio Station

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Matrix Media Solutions (P) Ltd. to accomplish?

To develop website and mobile app

SOLUTION

How did you find Matrix Media Solutions (P) Ltd.?

Online Search

Why did you select Matrix Media Solutions (P) Ltd. over others?

• High ratings
• Good value for cost

How many teammates from Matrix Media Solutions (P) Ltd. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• to develop a website
• to develop a mobile app

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

live running website and mobile app to be uploaded to Google Play Store

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes, quick

What was your primary form of communication with Matrix Media Solutions (P) Ltd.?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

We were impressed with their skills and affordable cost.

Are there any areas for improvement or something  Matrix Media Solutions (P) Ltd. could have done differently?

no