Marketplace Xpertz

BACKGROUND

Please describe your company and position.

I am the VP of Sales of Kitchen Couture

Describe what your company does in a single sentence.

We create high end designer kitchen gadgets and culinary accessories for home chefs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Marketplace Xpertz to accomplish?

We had been stuck at a sales plateau on Amazon UK and wanted to successfully expand our product footprint into the European markets specifically Germany and France.

SOLUTION

How did you find Marketplace Xpertz?

Online Search

Why did you select Marketplace Xpertz over others?

High ratings

How many teammates from Marketplace Xpertz were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They managed the international catlog localization process. This involved a lot more than generic machine translations they did deep localized keyword research for Amazon de and Amazon fr rewrote our listings completely to ensure native phrasing and structured our Pan-European FBA tax and shipping workflows.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within four months of launching our European sales grew to equal 35% of our domestic UK revenue. Our localized listings rank naturally for highly competitive terms in Germany giving us a solid profitable beachhead in mainland Europe.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They managed the multi-market rollout seamlessly. They handled everything is structured phases ensuring France and Germany went live smoothly before we began preparing for expansion into Italy and Spain.

What was your primary form of communication with Marketplace Xpertz?

Email or Messaging App

What did you find most impressive or unique about this company?

Their native speaking copywriters. The products copy didn't read like a clunky automated translation it felt completely authentic natural and properly tailored to regional cooking cultures.

Are there any areas for improvement or something Marketplace Xpertz could have done differently?

Navigating international VAT compliance is incredibly complicated and I wish they had provided a clearer all in one introductory guide to EU taxes right at the beginning of our engagement.

BACKGROUND

Please describe your company and position.

I am the Listing Optimization and Reputation Management. of Apex Athletics

Describe what your company does in a single sentence.

We develop and sell heavy duty resistance bands and strength training gear for home gyms.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Marketplace Xpertz to accomplish?

• We had been hit with a wave of negative fake products reviews left by a malicious competitor which completely tanked out listing health and we needed to revive our brand reputation.

SOLUTION

How did you find Marketplace Xpertz?

• Referral
• Industry Forum

Why did you select Marketplace Xpertz over others?

• High ratings
• Pricing fit our budget

How many teammates from Marketplace Xpertz were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They audited our reviews to trace patterns of fake accounts helped us submit clean case files to Amazon to get the fraudulent reviews successfully deleted and initiated a legitimate customer follow up email sequence using compliant Amazon tools to bring in authentic positive feedback.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Amazon ended up removing over 20 of the provably fake reviews. Through their compliant review solicitation setup our overall rating climbed back from a damaged 3.9 stars to a strong 4.5 stars restoring our daily order volume to normal.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were empathetic to the stressful nature of our situation and worked proactively. They handled the exhausting back and forth communication with Seller Support entirely freeing up my time to run my business.

What was your primary form of communication with Marketplace Xpertz?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their deep understanding of Amazon's community guidelines was impressive. They knew exactly how to present evidence of review manipulation so that the platform actually listened and took action.

Are there any areas for improvement or something Marketplace Xpertz could have done differently?

The process took a few weeks longer than I initially hoped though that was entirely due to Amazon's sluggish response times rather than any delays from Marketplace Xpertz.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Horizon Home Electronics

Describe what your company does in a single sentence.

We design and sell smart home automation gadgets and cosumer electronics.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Marketplace Xpertz to accomplish?

• We needed to scale our Amazon advertising aggressively ahead of Q4 without letting our ad spend outpace our profit margins.

SOLUTION

How did you find Marketplace Xpertz?

Online Search

Why did you select Marketplace Xpertz over others?

High ratings

How many teammates from Marketplace Xpertz were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They completely managed our Sponsored Products, Sponsored Brands, and Amazon DSP (Demand-Side Platform) campaigns. Key deliverables included dayparting optimizations continuous negative keyword harvesting video ad creation using our existing assets and setting up retargeting funnels to capture past browsers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

During the critical Q4 holiday rush our year over year ad attributed revenue skyrocketed by 43%. Concurrently our ROAS (Return on Ad Spend) improved from 2.1 to 3.4. We had our highest grossing inventory sell through in company story.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The weekly Loom videos they sent were fantastic. They walked through the data explained what tweaks they were making and saved us from having to sit through long unproductive meetings. They hit every milestone effortlessly.

What was your primary form of communication with Marketplace Xpertz?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their transparency regarding what wasn't working. If an experimental ad group failed. they didn't try to hide it behind vanity metrics. They told us immediately explained why and shifted the budget to high performers.

Are there any areas for improvement or something Marketplace Xpertz could have done differently?

Their custom data dashboard can sometimes be a bit slow to load due to the sheer volume of metrics pulled from Amazon's API. A simplified lighter version would be a welcome tweak.

BACKGROUND

Please describe your company and position.

I am the Founder of Bloom & Bark Pet Supplies

Describe what your company does in a single sentence.

We create organic allergen free pet treats and supplements for dogs and cats.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Marketplace Xpertz to accomplish?

• I needed to launch our brand on Walmart Marketplace and eBay to diversify away from just selling on our Shopify site..

SOLUTION

How did you find Marketplace Xpertz?

Online Search

Why did you select Marketplace Xpertz over others?

Good value for cost

How many teammates from Marketplace Xpertz were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They handled the entire store setup brand registry verification and products cross listing mapping for both platforms they optimized the catlog for Walmart's specific search grid algorithm and set up our initial advertising campaigns on Walmart connect.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We went live on both platforms ahead of schedule within the first 90 days walmart became a consistent revenue driver accounting for roughly 15% of our overall brand sales without cannibalizing our website traffic.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Marketplace Xpertz was very prompt and communicative, and walked me through Walmart's compliance hurdles smoothly. Whenever an issue popped up with Walmart's catlog ingestion system they handled it directly with seller support so I didn't have to deal with the headache.

What was your primary form of communication with Marketplace Xpertz?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They treated my small boutique brand with the same level of respect and urgency that I assume they give their massive corporate clients.

Are there any areas for improvement or something Marketplace Xpertz could have done differently?

An introductory video tutorial detailing how to navigate the Walmart Seller Center dashboard post launch would have been great as it's not the most intuitive layout.