Madwire

BACKGROUND

Please describe your company and your position there.

I am the managing member of the company, I'm in charge of day to day operations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Madwire?

Develop and scale our advertising and marketing efforts.

What were your goals for this project?

To increase sales.

SOLUTION

How did you select this vendor?

Though online research and several meetings.

Describe the scope of their work in detail.

To provide full advertising services for our brand.

What was the team composition?

James - one account rep.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Complete and utter failure. They over charged me, didn't provide services and complete projects and by their own admission have kept $7,700 of my money and $1,100 in samples.

How effective was the workflow between your team and theirs?

Their workflow was slow, cumbersome, and ineffective. No follow through. They couldn't even set up simple SEO on the site that they built. It was supposed to be completed in September, and was still not completed by November when we terminated their contract.

What did you find most impressive about this company?

They're ability to sell themselves and mis-represent past performances.

Are there any areas for improvement?

Truth in advertising and accountability. They only respond to use when we dispute the charges. Their attorney Brian told my attorney he was going to return our samples and possibly the unused $7,700 he charged us - but he has not responded to us since January 2020.