Lizard Global

BACKGROUND

Please describe your company and your position there.

My company is one of the leading marketing performance agencies global, we specialise in media buying, SEO, Social media and data management

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lizard Global, and what were your goals?

We worked with Lizard Global as vendor for one of our existing clients, because we needed a company to provide best in class consultation on the project from end to end - and I was very happy with their approach and workflow.

Our goals were to modernize our clients online look and feel, together with optimizing their online offerings, making it easier from a UI/UX perspective to support the customer user journey for their users.

SOLUTION

How did you select Lizard Global and what were the deciding factors?

After speaking with a couple of vendors, I found that the professionalism and agile approach, supported by the immediate technological consulting capabilities within Lizard Global, where the best to provide our client with the best possible service.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our approach with the client was to build the project in sprint stages, where we focused on building the backend skeleton of the website in PHP7, this was because we wanted to ensure the client would be able to understand and approve each new section before final deployment.

We installed several modules into the platform, such as Shopify for ecommerce support, chat bot for customer care and lead generation, at well as building the UI/UX mobile first.

How many people from the vendor's team worked with you, and what were their positions?

I worked with several people throughout the project: - Markus, Commercial Director Global, - Khaldoon, Project Manager - Hafiz, Senior Developer - Ikhlas, Developer - Yoyo, Product Designer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site has only been launched for a couple of months and during Covid, but still some results can be showed:

• 17% increase in time spend on website
• 12% decrease in bounce rate
• 7% increase in leads
• 8% increase in direct customer purchase
• 30% increase in returning visitors

Describe their project management style, including communication tools and timelines.

We had weekly scrum meetings internally and by weekly with the client, as we had planned a 2 week sprint based development with client. However, both the client And I could reach Khaldoon (project manager) on daily basis if there were any questions - Always a great customer care and service.

What did you find most impressive or unique about this company?

their drive to take responsibility and ownership of the project is amazing, which showed in the meetings with the client where they provided strong leadership and guidance to project execution - which is especially hard when this client typically have decision making issues.

Are there any areas for improvement or something they could have done differently?

They are very tech speaky, which is good, but sometimes I had to remind them that the rest of us are human and cannot differentiate Javascript from PHP.

BACKGROUND

Please describe your company and your position there.

I'm a freelance UX designer who was hired by a client of Lizard Global. I act as Product Owner and Design Consultant, working with Lizard on behalf of my client. My Clients' company provides a service to be used by organisations to securely build contracts for their employees, have them reviewed, signed and stored within a secure platform.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lizard Global, and what were your goals?

Lizard Global were hired to design and develop this new product from concept to implementation, including project management. The platform had to be user friendly, to accommodate different levels of use for example the signing of one simple document or a building a complex contract requiring multiple signatures, it had to inspire confidence and security for the user as well as being a completely secure archive for storing legal documents.

SOLUTION

How did you select Lizard Global and what were the deciding factors?

My client's company have worked with them multiple times before with good results.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Lizard organised the project workflow from start to finish. They adhere to a very clear and structured process in two week sprints, with multiple opportunities for us to provide feedback and input. We test the outcomes of each sprint in a staging environment before it goes live.

They are constantly looking for any improvements that can be made to workflow efficiency, using a bi-weekly sprint review to re-align everyone and check that the workflow is still working for us. Almost all aspects of the project are managed via Clickup, keeping the communication and tasks very streamlined and clear and allowing all parties to monitor progress.

How many people from the vendor's team worked with you, and what were their positions?

I work mostly with 2 people from Lizard. The first is the Product Owner who is highly skilled at taking our requirements, prioritising them in terms of our business goals and fitting them into the structure of the project, while acting as liaison between us and the developers, making sure everyone has what they require to move forward.

The second is the lead designer for our project, who works with me as though I am part of the Lizard design team, which in turn can push the product further. They've both been a delight to work with.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This product is still being developed, working towards the MVP.

Describe their project management style, including communication tools and timelines.

I have had no issue with the project management. Using Clickup which has been a recent transition, has really made things a breeze. The consistent communication moments and sprint reports keep everyone on the same target regarding tasks, deliverables and a transparency around the budget.

What did you find most impressive or unique about this company?

I was impressed with the rigorous structure of the workflow, that still manages to accommodate changes to the plan and unforeseen inclusions.

Are there any areas for improvement or something they could have done differently?

Not in my experience, keep up the good work. Continue consistent check ins with the clients and others in the team, and keep looking for what changes you can make to increase efficiency.

BACKGROUND

Introduce your business and what you do there.

We are a consulting party for employers in the Netherlands and advice in employer benefits. Other part of HCS focusses on workforce management, reintegration and disability. I am project manager on the innovation side of out IT department.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with the vendor?

Creating a platform where employees and employers can use different kind of questionnaires that are of value to the employers.

SOLUTION

What was the scope of their involvement? 

Developing the new platform front and backend

What is the team composition? 

• Project manager / stakeholder
• Product owner
• Developers
• Design

How did you come to work with the vendor?

Supplier / developer on previous projects

How much have you invested with them?

Most of our time went into creating the right kind of framework in the backend to create questionnaires and receive and share new data. Making the right user stories and testing the features in the staging area.

What is the status of this engagement?

We are close to a Go-Live

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have a working production environment where we can invite new people to a variety of questionnaires and see the results on our (Analist) side of the platform

How did the vendor perform from a project management standpoint?

They were a bit slow to really understand what our business was asking but when they were really up to speed the new designs and development were arriving on a steady pace and agile when we asked for other and new features.

What did you find most impressive about them?

The speed at which the first feature was developed, clear, and open communications were impressive.

Are there any areas they could improve?

I believe that with a better understanding on development side of what the customer asked for some hick-ups at the start could have been avoided.

UPDATED REVIEW

This review was published on Mar 26, 2020.

Web Development for Healthcare Advisory Company

Claire Timmermans - van den Nouwland

Quality Manager, HCS

Financial Services

51-200 Employees

The Hague, The Netherlands

Confidential

July 2018 - Ongoing

Project summary: 

Lizard Global developed a website for a healthcare advisory company. The platform allows users to answer a questionnaire and recieve a report with advice for their employer.

Feedback summary: 

The new platform saves time for the internal team and ensures that all users receive the same results for each situation. Lizard Global adheres to set deadlines and goals, establishing a smooth workflow. The team is hard-working, creative, and attentive.

BACKGROUND

Please describe your company and your position there.

Our company advises Dutch employers about legislation and employer benefits in the field of Social Insurance, Health and work absence due to sickness. With different tools and services we help employers to reduce the costs of having longterm ill employees or employees which are entiteled to benefits according to our Dutch legislation.

In my position as Quality Manager I perform internal audits on the performance of our services. Do we deliver what we promise to our customers and clients? Do our employees execute their work conform the given instructions? Is there new and relevant legislation to implement? I advise to my co-workers and my management.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lizard Global?

One of our services to employers is to predict the change for an employee to have to apply for a benefit by Dutch Social legislation. We also predict the change of an employer fine for not following the laws on Privacy and the so called "Wet verbetering Poortwachter".

Finally we predict the change for an employee to get back to work after a long period of illness (re-integrate). To do so we developed a risk tool. We hired Lizard Global to translate that tool to a user friendly web based platform.

What were your goals for this project?

The platform had to be user friendly, fast-response, steady, meet security standards and should store a lot of data. It also has to be available to different users and roles. Each role uses the platform for different goals. Lastly the platform should have our company look and feel.

SOLUTION

How did you select this vendor?

We have already worked with them on another project.

Describe the project and the services they provided in detail.

They created our web based Ria Platform by which we can start questionnaires about the situation of the sick employee and some company details. The outcome of the questionnaire is a score on the 4 risk levels we determined: fine, privacy, legislation and re-integration.

Next to that the platform provides the possibility to create a report with the results of the questionnaire and in addition an advise for the employer. Data is stored and accessible, we have company overviews to see aggregated scores and we can view the progress of the risks over time. Questionnaires are easily created and mutated. Different visualisations are accesible in the platform.

What was the team composition?

We worked intensively with 3 people. Two of our company (myself and the business manager) and a product owner of Lizard Apps. The product owner inventoried our wishes and translated this into understandable requirements and deliverables for us to judge. Het also translated our wishes to the development team. We have (digital) meetings every two weeks. Each meeting is prepared with an agenda and afterwards we recieve a sprint report. To monitor our progress we also work with Trello. That is a good way to prioritize all the development wishes and keep track on the progress.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The web based Ria Platform reduces a lot of time for our consultants. Without the platform they had to analize the company results by hand and now it is done automatically in the platform. Next to that, our analists save time by using the questionnaire to create an empoyer advisory report. Finally, the chance of different outcomes between different analists is reduced, creating more steady risk analysis for our clients.

How was project management arranged and how effective was it?

We communicated via e-mail, Trello, Skype, and by telephone. Goals were clear and when budget was running out, we were noticed in advance. It was made clear how our budget was spent and why some features took more time or costs than others.

What did you find most impressive about this company?

The work they delivered under pressure. We did have some tight deadlines, but they had managed to deliver in time and conform our standards. It was not necessary to make concessions. Lizard Global  was able to understand our products fast so that the platform evolved in line with our business needs.

Are there any areas for improvement?

Keep up the good work. I only have general comments. Because we have to communicate in English and also with people all over the world it is important to check/validate mutual understandings. Do we assume to understand each other or do we understand each other? In the Ria project there was enough attention spent to that. Next to this it is important to create a SLA at the start of the project.

RATINGS

Overall Score: 4.5

Scheduling: 4.5

Cost: 3.0

Quality: 4.5

Willing to refer: 5.0

BACKGROUND

Introduce your business and what you do there.

Depending on the commissioning entity, here is one example; ‘the refrigerated door factory’

BMI Techniek B.V. / I execute following services for a wide range of products and processes:

• Product development
• Process development
• Mechanical/Manufacturing engineering
• Electrical engineering/automation

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with the vendor?

Preventing measurement errors (during order intake) thanks to intelligent configuration dashboard, and through automation linked to manufacturing, ERP-system and production dashboard + delivery/logistics, without human intervention.

SOLUTION

What was the scope of their involvement?

Lizard developed the ‘front end’ application for the geometric intake of our projects, link to SAP B1-ERP software.

For our fabrication process Lizard designed the production dashboard for automated planning solution and control of the smart industry cooling door factory

What is the team composition?

as far as i know all disciplines of lizard were involved

How did you come to work with the vendor?

I met the vendor during a development project for a third party in which I was involved

How much have you invested with them?

What is the difference with the earlier question: project cost?

What is the status of this engagement?

Several completed projects and one newly started project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Several examples, including demo videos and photos of our application

How did the vendor perform from a project management standpoint?
Honest, transparent and professional, appropriate to the growth phase that the company has gone through during my experience

What did you find most impressive about them?
Involvement and quality of the employees

Are there any areas they could improve?

There is always room for improvement and as far as I can see, this is continuously being worked on by lizard

BACKGROUND

Please describe your company and your position there.

Chief Operating Officer and Founder

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lizard Global, and what were your goals?

To develop and scale our current technology to reach more people in a stable way, as well as show investors our vision for the future.

SOLUTION

How did you select Lizard Global and what were the deciding factors?

The people were the deciding factor, and the fact that they had a great reputation having worked with some scale-up founders I knew personally with great success.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Everything was handled professionally and in detail, the team really went above and beyond and we absolutely loved what they came up with. It helped us create an even bigger vision, as well as set tangible step-by-step goals to reach that vision over several years.

How many people from the vendor's team worked with you, and what were their positions?

Three people were in touch with me, and they were absolutely great. From ideas to brainstorming and executing. It was one of the best experiences I had working with a company, and we've dealt with many software companies in the past that just did the bare minimum. With Lizard I felt like they were part of my team, and that alone is worth it.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The deliverables looked stunning, extremely excited about it.

Describe their project management style, including communication tools and timelines.

They delivered extremely fast, did not expect that for such a high quality. I was expecting several years when I first gave them my briefing, but they are absolute rock stars, working efficiently in a way that creates a great final product.

What did you find most impressive or unique about this company?

The people, and design work. They know what they're doing. It's not just a software company in that regard, as they look at the full experience of the user.

Are there any areas for improvement or something they could have done differently?

No comments, keep doing what you do. Will definitely recommend them to other businesses.

BACKGROUND

Please describe your company and your position there.

I am the Founder of PeopleHIve Consulting Group Sdn Bhd based in Malaysia. We provide consultancy and training services for clients especially in the field of development and HR Consulting. I am responsible for managing the business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lizard Global?

To create a mobile application for workplace culture for organisations.

What were your goals for this project?

To enable to add value to our clients while monetising our app.

SOLUTION

How did you select this vendor?

One of my good friends recommended them to me. After a meeting session, we saw that they had value creation in our proposal meeting. They are definitely not a typical app developer, but they look at how it would work, giving more ideas to meet our needs and challenges, very supportive of us, and basically we were on the same page. They are literally your business partners who develops and grow your app with you.

Describe the project in detail.

Basically they helped us to develop from zero to a beta stage mobile app on both IOS and Android.

What was the team composition?

we were assigned a project manager and technical director. The Head of BD was always asking us how it goes and super supportive.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

currently its still at beta stage and we are testing it out.

How effective was the workflow between your team and theirs?

it was good. there was open communication, meeting minutes, open discussions and very customer oriented.

What did you find most impressive about this company?

I would say their knowledge, they down to earth, practical approach, super customer oriented, looks forward and gives ideas, sharing, helps us look out on our blind spots as well And their friendliness!

Are there any areas for improvement?

might be when the app is fully developed, on what should we do and how should we go about things. what could we ask support from lizard apps, etc

BACKGROUND

Please describe your company and your position there.

Bricklinq supports owners and tenants in communications, documentation and transferable ownership of data. By analysing this data Bricklinq supports in dedicated personalized advice to safe time and money.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lizard Global?

Bricklinq needed a platform to automate all data streams including security protocol and new thoughts of functionalities to safe time and money for realtors, owners and tenants.

What were your goals for this project?

We need to lauch our platform before end 2020 with a v2 in order to become market leader and build up a new business model for the real estate market.

SOLUTION

How did you select this vendor?

Lizard Apps for us isn't just a supplier, but a true innovative thinktank. Helping us come up with functionalities but also setting focus on specific markets and helping us with all the next steps, including hosting, marketing concepts and more.

Describe the project and the services they provided in detail.

As we started out on our roadmap the first step was a brainstorm session on how the project would look like. To understand the market, but better yet understand the market needs.

From this point on Lizard Apps provided us with a timeline and scrum framework to ensure quick results for testing purposes. This helped in attracting new investors and business partners. Currently, we are in the final development stage for V1. And are looking forward to our pre-launch following soon!

What was the team composition?

The team consists of two project managers from Lizard side, multiple programmers and 2 people from Bricklinq side plus 200 test users.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Because of this approach we achieved a new business model for the real estate market. Looking different, with new insights delivered by Lizard Apps we were able to open up new markets. And currently shaving down the entire first project plan in order to make a solid impression towards our customers

How was project management arranged and how effective was it?

The lizard apps team know how to work distances. With their team all over the globe they know how to share data, get next steps done and make decisions when you as a customer don't know what to do. With a Senior and medior project manager on board, we could not fail.

What did you find most impressive about this company?

Lizard Apps makes the difference in thinking towards its customer by almost " being it's the customer" thinking ahead and coming up with solutions for upcoming challenges.

Are there any areas for improvement?

If one thing needs to improve, it would be their happy hour. When are we invited?

BACKGROUND

Please describe your company and your position there.

We are a global marketing and communications company handling brands from different sectors and category. I am Business Director at Malaysia office.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sophilabs?

Loyalty rewards application which for consumer retention and for cross-selling and upselling of products via reward points.

SOLUTION

How did you select this vendor?

From a friend's referral, I requested for a company profile of Lizard Global and evaluated it from there. The portfolio of Lizard's services is promising that is why we selected them.

Describe the project in detail.

In response to agility and changing socio-economic and geo-political conditions, we came up together with a loyalty app that is accessible via mobile device. The value of the points change depending on certain triggers like personal occasions, weather, geo location, and any other external conditions. The points are redeemable anytime and push notifications are set to be able to remind consumers to consume their points.

What was the team composition?

Commercial Director, Tech Officer, and CEO were all hands on for the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The result was amazing in terms of user experience and capability. Client was impressed with the initiatibe we have taken through. Rewards program is a progression and requires optimization along the way, as such it is in progress.

How effective was the workflow between your team and theirs?

I would say it is very effective. By being hands-on and having someone in my team too to be really hands-on helped a lot. It required much follow-thru, test and learn,    and some risks involved. But we are really happy to have partnered with Lizard--very dynamic, thinks out-of-the-box, and quick in response. But what's really important is the team work that made the project a success.

What did you find most impressive about this company?

Team work, multi-cultural team who drives thinking beyond the norm

Are there any areas for improvement?

Packaging of the idea. We know their capabilities and at the beginning we know they can execute the idea. Thus as a partner with them, we helped them repackage the idea that is more sellable to the client.

BACKGROUND

Please describe your company and your position there.

I'm the founder and CEO of Flexpackerz. Our goal is to make the world your office and turn every place into a coworking space. We have mapped over 400 places in the Netherlands where remote workers can work from (e.g. coworking spaces, flexible offices, libraries, workcafés etc.) and meet each other. We are currently expanding to neighboring countries and aim to grow rapidly in the coming year.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lizard Global?

I had a business idea for an online social platform and was looking for a developer to turn my idea into reality.

What were your goals for this project?

My goal was to develop and launch a high quality app that supports all types of remote workers, like freelancers, startups, students and business nomads, in finding their ideal place to work from and connecting them with the local business network on a daily basis.

SOLUTION

How did you select this vendor?

I was looking for a partnership and not just a contractor. First I asked around in my network, talked to both freelance developers and development companies to partner up with me, but none of them dared to take on the challenge. Finally, Lizard Global got recommended to me and they were very enthusiastic to get on board of this entrepreneurial adventure.

Describe the project in detail.

I provided Lizard Global with a detailed mockup and description of each feature. Soon they turned this into detailed wireframes for the first version and started programming. Within a couple of months we launched an MVP and beta app. Since then we pivoted, experimented and re-designed a lot and now (2020) we are about to launch a complete new version that's ready for exponential growth.

What was the team composition?

Lizard Global has a great full-stack development team. Several team members contributed to the development of the iOS and Android versions of Flexpackerz. Because of our partnership, we are in the unique position, where our project is being supervised by the CTO personally. He is extremely skilled in both front-end and back-end development, which is a combination that is very hard to find. Next to that I can always count on the CEO as a sparring partner for the business side.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are about to launch the best version of the Flexpackerz app ever, with huge improvements in the app performance, user experience and features that support our business model. I'm especially happy with the smooth animations in the new design, which make the app feel way more professional than the previous versions. Recent changes in the back-end and our CMS system have also made our workflow for adding new locations 300% more efficient.

How effective was the workflow between your team and theirs?

We have a very good chemistry and short communication lines. Even though we work in different time zones, this has never been an real issue thus far. We plan calls every two weeks and communicate through chat or email whenever needed. For issue tracking we use Gitlab.

What did you find most impressive about this company?

Every time that we had an unexpected major setback in terms of the development, they came up with solutions that eventually made the whole product a lot better. So 5 steps back resulted in 10 steps forward. I think that's a rare quality!

Are there any areas for improvement?

I would say planning and expectation management could be improved some more, although I have to say that they definitely improved their time management over the years and my patience usually pays-off.

BACKGROUND

Please describe your company and your position there.

We are a boutique software company, developing products to support students and teachers using the International Baccalaureate curriculums.

We provide SAAS solutions with the majority of our customers being international schools located in Asia, Middle East, Europe and Australia. I am the founder and CEO of Tracker Apps.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lizard Global?

We identified an opportunity in the market for apps that can support students in tracking their skill development and service learning. The data from the students then provides teachers with very specific feedback on curriculum implementation and helps schools align data with authorisation requirements.

We are a team of highly experienced educators and Lizard Global provided the expertise around software development and implementation.

What were your goals for this project?

The apps we developed had to be usable by students age 11-18 years old. Teachers needed to be able to easily get started using the software. Our apps had to work on Android and iOS platforms as well as being accessible by web browser.

SOLUTION

How did you select this vendor?

Lizard Global were able to be active and collaborative development partners right from the start. They clearly communicated the process of app development and showed excellent ability to learn about the requirements of our industry.

They were chosen as a vendor based on their ability to communicate what they could do as a company, be able to ask questions and clarify our product goals and work collaboratively.

Describe the project and the services they provided in detail.

We provided detailed documentation of what the apps needed to do and adjusted the guidelines as we moved from UX/UI to MVP to finished product. Lizard Global also provided feedback on user behaviour and experience, impact of different pricing models, recommendations on branding and design and gamification.

What was the team composition?

We had two main contacts for project manager and additional support with Salesforce experts and graphic designers. The team changed slightly due to the demands of the project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Lizard Global have helped us create a unique product that is being used in more than 15 different countries. They provided additional guidance on operational activities and have also provided customer support options and marketing advice. Our initial project scope has expanded and Lizard have been excellent development partners.

How was project management arranged and how effective was it?

Our communication and documentation has improved throughout the project thanks to shared Google docs, use of WhatsApp messaging and effective use of video conference.

What did you find most impressive about this company?

The strength of Lizard has been their ability to quickly grasp the complex challenges that we were trying to solve, including the array of technical terms and jargon.

Our project managers and customer service reps are calm, focussed and helpful, providing clear feedback and realistic timelines for product development and budget.

Are there any areas for improvement?

We hope that the collaboration continues to grow.