LittlHeaven

BACKGROUND

Please describe your company and position.

I am the Director of Revenue of a hotel.

Describe what your company does in a single sentence.

We are a 4-star hotel in Paris. We make unforgettable experiences for our lovely guests to stay with us.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LittlHeaven to accomplish?

• Marketing Consultancy to increase our hotel revenue. Direct Booking.
• Public hotel in US news - target 200 best website news.
• Develop a Loyalty Program for our hotel guests.
• Increase Hotel Ratings on online travel agencies (OTAs). (from 6.5 to 8)
• Build a CRM to send our SPOs directly to guests via direct email.

SOLUTION

How did you find LittlHeaven?

• Online Search
• Referral

Why did you select LittlHeaven over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from LittlHeaven were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Our hotel goal was simple: 

• increase revenue from direct booking
• increase score on OTA
• get traffic from the US market

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• These are the good results we got in almost 3 months: 
  • Direct booking on our brand website increased by 15% from the first month (60 more direct bookings monthly)
  • Hotel got covered in +400 website news in the US
  • Our website traffic increased massively from 10K visitors per month to 28K visitors per month
  • Score on Booking.com increased from 6.5 to 8 
  • Score on Tripadvisor increased from 3 to 4.1

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I never reviewed a client on Clutch, but they deserved my time to submit this review. They've delivered more than expected, and the best thing I like is that there is one virtual meeting at the beginning, and then the whole process goes perfectly automated. I asked for that because I am busy all day in operation, and they were super great in their help. They only email to send us the monthly report of all their good efforts, and that's why I am renewing the contract with so much pleasure!

What was your primary form of communication with LittlHeaven?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They had amazing bold convection: if we do not deliver results in 30 days, you get your money back. I was astonished by that bold claim, and I will not forget the best result I got in the first week: "Congrats! Your hotel now is on the top 50 us website news, and your website traffic is exploding." That's what I liked about it. Best results in only one week! Honestly, they are worth every penny.

Are there any areas for improvement or something LittlHeaven could have done differently?

Not at all. I hope they just keep the same level of professionalism forever!