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Lexic.AI

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Total Customer Intelligence and AI Audit

Enterprise teams manage customer relationships on 1% of the information they actually have: QA teams sample a fraction of calls and chats, and the AI agents already live in production go largely unmonitored. Lexic.AI closes both gaps.

  • Min project size
    $25,000+
  • Hourly rate
    $100 - $149 / hr
  • Employees
    10 - 49
  • Locations
    Madrid, Spain
  • Year founded
    Founded 2021

Overview by:

Reviewer avatar
Sergio Llorens
CEO About the Team

1 Locations

  • Madrid , Spain

Service Lines
Compliance Consulting
35%
AI Consulting
25%
AI Agents
20%
AI Development
20%
Select Focus Area
AI Expertise
Natural Language Processing
50%
Chatbots & Conversational AI
25%
Cognitive Computing
15%
Machine Learning
10%
Industries
Food & Beverage
25%
Insurance
20%
Telecommunications
20%
Utilities
20%
Financial services
15%
Clients
Enterprise (>$1B)
80%
Midmarket ($10M - $1B)
20%

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Our Story

Lexic.AI was founded on a simple belief: trust in AI should be evidence, not an assumption. Our mission is to help enterprises measure and protect the trust between their organizations, customers, and AI agents. We analyze 100% of contact center conversations, independently audit AI agents already in production, and design what comes next. Independence isn't a feature, it's a requirement: we never grade the AI we build. Evidence before opinion, always.

Meet the Team

Sergio Llorens

Sergio LlorensCEO

CEo and Founder at Lexic.AI Former founder of Gigigo Group (acquired by Econocom) and AdTriple (acquired by Hi-Media)

What Sets Us Apart

Business Approach

No one else audits both your contact center and your AI agents — independently, at 100%

Experience

The Founders and the Management Team have been in the digital/data/Ai business for the past 25 years

Quick Facts

5 years in business

Commonly Asked Questions

Qualtrics and Medallia listen to customers, but they don't audit AI. Gong and Chorus cover sales calls only. We're the only team that analyzes 100% of contact center conversations, independently audits the AI agents already live in production, and designs the agentic architecture for what comes next — all in one place.

Yes. Our AI Audit is vendor-agnostic: we independently evaluate any conversational AI agent already in production, regardless of who built it. We never audit AI we sold you, so the assessment stays objective.

Our Flash Audit delivers a first diagnostic in 48 hours. From there, most clients move into an Active Listening pilot within weeks, not the months typical of Big Four engagements.

We work with telecom, banking, insurance, retail, energy and healthcare enterprises — companies with 500+ employees and 5,000+ customer interactions a month — across Spain, Latin America and the United States.

The EU AI Act requires human oversight and traceability for AI systems that interact with people (Articles 12, 13, 14, 50). Our AI Audit evaluates exactly that: how your agents behave in practice, not just whether they're available.

Locations (1)

200 Paseo de la Castellana Madrid, Spain 28046

10 - 15

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