Legacy Ecom Automation

BACKGROUND

Please describe your company and position.

I am the Co Founder of Kitchen Cabinets & Co.

Describe what your company does in a single sentence.

We are a kitchen remodeling company specializing in custom kitchen renovations, upgrades, and design solutions for residential clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Legacy Ecom Automation to accomplish?

• We hired Legacy Ecom Hub to build and manage an automated eCommerce business that could generate additional income without requiring significant day-to-day involvement from our team.

SOLUTION

How did you find Legacy Ecom Automation?

Online Search

Why did you select Legacy Ecom Automation over others?

Good value for cost

How many teammates from Legacy Ecom Automation were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project included store setup, product sourcing, inventory management, order fulfillment, customer service, return handling, and ongoing store operations. The team also managed warehouse coordination and provided regular performance updates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The store became fully operational, generated consistent sales, and required very little involvement from our side. We were able to monitor performance easily while the team handled daily operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They completed setup milestones on schedule, communicated clearly, and responded promptly whenever we had questions or needed clarification about operations.

What was your primary form of communication with Legacy Ecom Automation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They handled returns, inventory, fulfillment, and customer support, allowing us to focus on our primary business activities.

Are there any areas for improvement or something Legacy Ecom Automation could have done differently?

More detailed reporting during the early stages would have been helpful, but the team's management and the convenience they provided made up for it.

BACKGROUND

Please describe your company and position.

I am the Director of Roby's Furniture Inc

Describe what your company does in a single sentence.

We are Roby’s Furniture Inc, a furniture company focused on providing quality furniture products and retail solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Legacy Ecom Automation to accomplish?

• The main goal was to set up and optimize TikTok Shop integration with Shopify to enable automated sales and improve online product visibility and revenue generation.

SOLUTION

How did you find Legacy Ecom Automation?

Online Search

Why did you select Legacy Ecom Automation over others?

• High ratings
• Pricing fit our budget

How many teammates from Legacy Ecom Automation were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project included Shopify integration with TikTok Shop, product syncing, setup of viral product connections, and optimization of store performance. Key deliverables included a fully functional TikTok Shop setup, automated product listing sync, and sales-ready store configuration.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The store started generating automatic sales within the first week of going live. Product visibility increased, and the system successfully streamlined order flow between Shopify and TikTok Shop integration.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They responded quickly to questions and ensured everything was properly configured and working.

What was your primary form of communication with Legacy Ecom Automation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They quickly connected Shopify with TikTok Shop and helped generate viral product exposure, leading to immediate sales growth.

Are there any areas for improvement or something Legacy Ecom Automation could have done differently?

Allowing users to better understand the system flow and manage minor adjustments independently after setup completion.

BACKGROUND

Please describe your company and position.

I am the Owner of an electronics company

Describe what your company does in a single sentence.

We are an electronics company specializing in digital products and online commerce operations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Legacy Ecom Automation to accomplish?

• My Amazon account was deactivated, and I needed professional help to reactivate it and restore my store operations successfully.

SOLUTION

How did you find Legacy Ecom Automation?

Online Search

Why did you select Legacy Ecom Automation over others?

• Pricing fit our budget
• Great culture fit

How many teammates from Legacy Ecom Automation were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included Amazon account reinstatement support, investigation of the deactivation reason, policy compliance review, documentation preparation, and communication with Amazon support. Key deliverables included successful reactivation and full store access restoration.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Amazon account successfully reinstated, store operations fully restored, product listings reactivated, sales activity resumed, and overall account stability improved with proper compliance measures implemented for long-term performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They managed the process efficiently, responded quickly to all queries, kept communication clear, and delivered account reinstatement

What was your primary form of communication with Legacy Ecom Automation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their expertise in handling complex Amazon account issues was impressive

Are there any areas for improvement or something Legacy Ecom Automation could have done differently?

Help clients feel even more informed during critical account recovery stages.