Kuhnic

BACKGROUND

Please describe your company and position.

I am the Owner of Reachflow

Describe what your company does in a single sentence.

I’m Gabriel Martinez, owner of Reachflow. We’re a lead generation and marketing agency based in Spain. We handle high volumes of inbound inquiries for our clients and for our own pipeline. Team of around 5–20 people depending on the project load.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kuhnic to accomplish?

• Centralize and organize all outbound emails to avoid losing high-value leads
• Reduce manual workload from inbox management and CRM updates
• Ensure every lead is properly tracked, tagged, and followed up
• Scale operations without increasing headcount or burnout

SOLUTION

How did you find Kuhnic?

Online Search

Why did you select Kuhnic over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Kuhnic were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were drowning in outbound emails. Hundreds of messages a day — leads, client replies, support requests — all landing in the same inbox. My team was spending hours just sorting, tagging, and replying to stuff that should have been handled automatically. High-value leads were getting buried under low-priority noise, follow-ups were slipping through the cracks, and our CRM was constantly out of date because nobody had time to update it manually. We were basically scaling burnout instead of scaling the business.

They built us a fully integrated AI inbox automation system — what they call their Unified Lead System. It connects our email platforms with Make.com, OpenAI, and Airtable. Inbound emails get captured and processed in real time: the AI sorts, tags, and ranks each lead by priority, flags the high-value ones, generates replies that actually match our brand tone, and triggers follow-up sequences automatically based on lead status. Everything syncs to Airtable without anyone touching a thing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Over 200 hours saved per month across the team — and that number keeps growing as volume increases
• 100% of inbound leads are now sorted, tagged, and tracked automatically
• Zero manual CRM entry required — Airtable stays accurate without anyone touching it
• Response times dropped from hours to minutes
• No more leads lost to inbox chaos or missed follow-ups
• Team shifted from admin work to actually closing deals
• 100% of inbound leads now sorted
• Response times dropped from hours to minutes

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Really smooth. Communication was clear, they hit every deadline, and when we needed something adjusted they were responsive. Their support team is always there when you need them — that’s not something I say lightly.

What was your primary form of communication with Kuhnic?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to combine AI with real operational workflows. They didn’t just build something ‘cool’ — they built a system that actually solved a real bottleneck in our business and delivered immediate ROI. Also, their speed of execution and how hands-on the founders were throughout the project.

Are there any areas for improvement or something Kuhnic could have done differently?

Honestly, not much. If I had to pick something, maybe more documentation upfront on how to tweak the AI’s reply templates ourselves. But whenever we needed changes, their team handled it quickly, so it wasn’t a real issue.

BACKGROUND

Please describe your company and position.

I am the Senior Dev Engineer of a blockchain agency

Describe what your company does in a single sentence.

We’re a blockchain agency based in Sofia, Bulgaria. We help Web3 founders bring their projects to life through three main service lines: blockchain development, Web3 marketing, and investment. We work with everything from DeFi protocols to NFT platforms, token launches, and decentralized wallets. Our clients are global — founders from across Europe, the US, Middle East, and Asia come to us for end-to-end blockchain project support.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kuhnic to accomplish?

• Eliminate missed inbound leads from blockchain founders in different time zones by deploying a 24/7 AI voice agent that instantly answers, qualifies, and routes every inquiry to the right service team (development, marketing, or investment).
• Automate lead data capture and CRM entry to remove manual triage and data entry, ensuring no qualified lead falls through the cracks and every team member gets instant context on new opportunities.

SOLUTION

How did you find Kuhnic?

Referral

Why did you select Kuhnic over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Kuhnic were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Kuhnic AI built a custom AI voice agent to handle our inbound calls 24/7. The agent qualifies leads by asking about project type, stage, budget, and which service they need, then routes them to the right internal team. They also automated our CRM workflow so every qualified lead gets logged automatically with full context and the assigned team member gets notified instantly. They handled everything from discovery to deployment and are still optimizing the system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Inbound response time dropped from 12+ hours to instant (under 10 seconds). 100% of inbound calls now answered and qualified 24/7, including nights and weekends across all time zones.

Manual lead triage and CRM data entry eliminated entirely. Operations team saves several hours per week on lead routing and follow-up coordination. Qualified pipeline increased as leads are no longer lost to slow response times.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

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What was your primary form of communication with Kuhnic?

Virtual Meeting

What did you find most impressive or unique about this company?

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Are there any areas for improvement or something Kuhnic could have done differently?

Not much honestly. Maybe a bit more documentation on how to tweak the agent's logic ourselves for minor adjustments. But they've been responsive whenever we needed changes so it hasn't been an issue.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of a legal services company. We do prenuptial agreements for New York City but always wanted to expand and create a scalable solution all around the US.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kuhnic?

We wanted to make the smoothest platform possible to generate prenups for couples using the latest cutting-edge technology and AI.

SOLUTION

What was the scope of their involvement?

Kuhnic created a full end-to-end platform, including the frontend and backend. The platform has onboarding, main questions, negotiations, and prenup generation. It also includes a friendly experience with AI help to solve any questions or disputes users might have so they can generate their DIY prenup. Kuhnic also provided ongoing maintenance and support.

What is the team composition?

We worked with 2–5 teammates from Kuhnic.

How did you come to work with Kuhnic?

They were referred to me. I chose them over other options because they had high ratings, their pricing fit our budget, and they offered good value for the cost.

What is the status of this engagement?

We worked together from September 2024–February 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everything was perfectly planned in sprints. Kuhnic never missed a milestone and delivered on time with impressive quality. We’re going to launch the platform soon and put our marketing in place.

How did Kuhnic perform from a project management standpoint?

Everything was great, and they had very clear communication. Our primary form of communication was virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Kuhnic’s eye for every minimal detail was impressive.

Are there any areas they could improve?

There’s nothing they could have done better.

BACKGROUND

Please describe your company and position.

I am the Executive Assistant of Transputec

Describe what your company does in a single sentence.

We are a Mananged Service Provider IT Specialist

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kuhnic to accomplish?

• automate repetitve tasks
• reduce man hours on lenghly jobs

SOLUTION

How did you find Kuhnic?

• Online Search
• Referral

Why did you select Kuhnic over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Kuhnic were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We requested the automation of our leads processs within our CRM system. Kuhic created AI models that were able to handle high volume leads and reply in a timely manner as well as populate all teh qulaification data into our CRM syste. This reduced manual man hours and imprpved effeciency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

No of Qualified Leads

No of followers on Social Media

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes delivered within required time frame and enagged professionally as well as underatnding well our needs.

What was your primary form of communication with Kuhnic?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were innovative and ready to share new ideas.

Are there any areas for improvement or something Kuhnic could have done differently?

None at the moment