Kotwel

BACKGROUND

Please describe your company and your position there.

I'm the project manager for an IoT company. We deliver the most complete IoT solutions on the market.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kotwel?

Our company was looking for a long-term partner to help us with some time-consuming and repetitive tasks so that we can focus more on our core values. We did some research and Kotwel came up as a potential fit for this partnership opportunity.

SOLUTION

How did you select this firm and what were the deciding factors?

We considered multiple companies offering the same service, comparing the price and communication style. After giving them a test assignment, we chose Kotwel because the quality met our expectations.

Describe the project in detail and walk through their service package.

I worked with a project manager and a team leader. Their team for our project has around 30 annotators. We provide the guidelines and they execute on our web-based tool.

How many resources from the vendor's team worked with you, and what were their positions?

Our main point of contact is a project manager and a team leader. There is a team of 30 annotators handling the image annotation tasks.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Having them handle our image annotation tasks has saved us human resources, management fees, so much time and efforts. We're now able to focus on our technical services to our clients.

How effective was the workflow between your team and theirs?

We have a Skype meeting every two week to monitor the progress. If there is any update and adjustment in the guidelines, I will email them and they are usually quick to response and inform the annotators.

What did you find most impressive or unique about this company?

They were quick in responding and always willing to go the extra mile to deliver the best quality in time.

Are there any areas for improvement or something they could have done differently?

The cost is a bit higher than other suppliers but the quality is well worth the price.

BACKGROUND

Please describe your company and your position there.

I'm the owner. My company specializes in human-empowered automation to develop high-quality data sets for tech giants and SMEs focusing on artificial intelligence and machine learning.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kotwel, and what were your goals?

We hired Kotwel for audio transcription project. We use this service to feed our voice recognition machine models.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them through a Google search and shortlisted them with another company. After their pitch, we chose them because of their speed, accuracy and enthusiasm.

Describe the project in detail and walk through their service package, including any document/file sharing tools used.

They completed the audio transcription for Vietnamese language. They followed our guidelines by working on our tools and perfectly delivered the work we needed.

What was their cost structure like?

We have an agreement about the cost per audio length (per minute).

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The accuracy of our voice recognition machine models improved a lot since the launch of this project, we are satisfied with the final result.

What did you find most impressive or unique about this company?

We trust this vendor to provide accurate audio transcription within our given timelines. Their transcribers were willing to work around the clock to deliver the project on time.

Are there any areas for improvement or something they could have done differently?

They assigned a manager to take care of this project only so we communicated with each other well, the communication was smooth and fast, no complain.