Kockpit Analytics

BACKGROUND

Please describe your company and your position there.

Team Computers is one of the trusted Brand in IT industry, We see ourselves as a bridge between Customer and their IT Needs. Established in 1987, Company is 33 Year young and growing. Having 2000+ Employee and a glassdoor rating of 4.2 above company works on the motto " To serve with love"

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kockpit Analytics?

CXO Dashboard Order Tracking System

What were your goals for this project?

To Monitor the Sales, Ups and Down and surprises. Idea was to see the dirt and take actions on improvement side.

SOLUTION

How did you select Kockpit Analytics?

Got references from our Customers, we decided to implement this addictive Dashboard stuff.

Describe the project in detail.

So If we talk about Order Tracking System We were able to track the delivery system and can identify what is late why is late and what is green and going good. Suppose the average delivery time to deliver a product to customer was 45 days earlier is now 20 day's and improving, this was dirt and hidden fact that we were not able to figure out objective of doing this was to enhance customer experience. CXO Dashboard - is the much needed can say addictive platform, can't live without it, I can access it from anywhere mobile or laptop anytime. I can share whatever report to anybody via WhatsApp by just a single tap

What was the team composition?

I think that we liked was it's pay as you go custom plan that no body right now no body is offering. So the wastage is Zero, I am getting what I have paid for and seeing what I want to see

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We dance and enjoy when everything is Okay and going good. But by implementing this we got to know about our weakness and was able to figure out the low areas to work on.

How effective was the workflow between your team and theirs?

Once Kockpit Team got the brief they suggested few more features that was super helpful

What did you find most impressive about this company?

Timely Delivery. Pay as you go Custom Dashboard 24x7 Availability of Sales and Support Team(However it's rare)

Are there any areas for improvement?

Will let you know once I figure it out.