Kloud MSP LLC

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of Digital Done Group Ltd, a digital marketing agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kloud MSP LLC?

We needed an MSP provider to manage our data and cybersecurity. We had an issue with one of our clients’ emails, and one of our digital marketing managers left the company, leaving us in a position where we needed external support.

SOLUTION

What was the scope of their involvement?

Kloud MSP LLC provides us with managed IT services. The team manages our data and cybersecurity, including ransomware protection, system and application updates, email management, and data center management. Kloud MSP LLC also provides penetration testing and has guided us through everything, including financial tech situations and optimizing the usage of our virtual machines.

Kloud MSP LLC has installed new laptops for our operators and a softphone system. The team manages our virtual desktop services and updates our clients’ virtual desktops. Kloud MSP LLC also provides maintenance and hosting services. Recently, the team has been helping us model our own MSP services for our end customers.

What is the team composition?

We work with Sami and a technical support person.

How did you come to work with Kloud MSP LLC?

I discovered Kloud MSP LLC through a personal contact who recommended them to us. Initially, we needed email management support. Then, I had a bigger conversation with their tech support and technical director, and our needs aligned perfectly. We engaged Kloud MSP LLC in their full range of services and products.

How much have you invested with them?

We’ve spent around £2,000–£5,000.

What is the status of this engagement?

We started working with Kloud MSP LLC in January 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve received positive feedback from our clients, saying their computers are running faster and that our services don’t seem to take as long. I’m confident that Kloud MSP LLC's work will result in better feedback in the long run.

How did Kloud MSP LLC perform from a project management standpoint?

Kloud MSP LLC meets deadlines and stays on budget. The team has saved us money. We use Google Docs and Microsoft Teams for project management and communicate via Google Meet, Microsoft Teams, Zoom, WhatsApp, and direct messages.

What did you find most impressive about them?

I’m impressed with how easy Kloud MSP LLC has made the whole process. We have contractors all the time, but we get let down quickly. Kloud MSP LLC has provided reassurance from the get-go that everything will get done. The 24/7 service they provide has paid for itself, and I’d go back to them as quickly as possible if I had the chance to do it again.

Are there any areas they could improve?

Kloud MSP LLC’s response time is 10 minutes longer than I’d like. However, that’s a personal issue. They usually respond within 15 minutes, but I like things done immediately.

Do you have any advice for potential customers?

Don’t treat Kloud MSP LLC like any other MSP provider. The team has a new-age approach to how they manage business. Ask as many questions as possible; they translate everything into a very digestible way. If you’re unsure about anything, have a discovery call to get as many of your issues down as possible.