KL Cleaning & Home Services

BACKGROUND

Introduce your business and what you do there.

We provide fractional CFO services, implement ERP solutions for businesses, and conduct SEO optimization for our clients. Our focus is on delivering professional business services that help organizations operate more efficiently and effectively.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KL Cleaning & Home Services?

We were looking for a reliable and trustworthy cleaning company to maintain a consistently clean, organized, and welcoming environment for both our home and office. Our goal was to find a professional team that could deliver high-quality cleaning services, handle details with care, and work efficiently without requiring close supervision.

SOLUTION

What was the scope of their involvement?

KL Cleaning & Home Services handled a comprehensive cleaning project for our property, which included both residential deep cleaning and regular maintenance services. Their team managed floor-to-ceiling cleaning, dusting, vacuuming, mopping, disinfecting surfaces, kitchen and bathroom sanitization, window cleaning, and waste removal. They also took care of specialized tasks such as carpet and upholstery cleaning, interior appliance cleaning, and organizing common areas to ensure everything was spotless and well-maintained. The main deliverables were a full deep cleaning of all living and work areas, routine weekly cleaning and touch-up services, sanitization of high-touch surfaces, and consistent quality checks with reliable scheduling.

What is the team composition?

There were between two and five team members from KL Cleaning & Home Services assigned to our project.

How did you come to work with KL Cleaning & Home Services?

We found KL Cleaning & Home Services through an online search while looking for a reliable and trustworthy cleaning company in our area. After comparing several options, we chose them because of their excellent ratings, proximity, reasonable pricing, and strong company values that really aligned with ours. They also offered great value for the cost and felt like a perfect culture fit for what we were looking for

What is the status of this engagement?

The engagement with KL Cleaning & Home Services began in March 2024 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We saw a significant increase in overall cleanliness and organization, with consistent quality across every visit. There was a 35% reduction in cleaning-related complaints, tracked through our internal maintenance logs and staff feedback forms. Internal inspections showed an average cleanliness score improvement from 82% to 95%, and we recorded a 40% decrease in reported hygiene issues over six months. Staff-reported satisfaction with overall cleanliness increased by over 30%, according to our quarterly employee surveys. These improvements are a direct result of KL Cleaning & Home Services’ structured procedures and attention to detail.

How did KL Cleaning & Home Services perform from a project management standpoint?

They demonstrated excellent project management, maintaining clear communication, consistent scheduling, and transparent updates on each phase of the cleaning plan. Their use of organized checklists and digital reminders ensured no detail was missed, and they proactively confirmed appointments. Every scheduled cleaning session was completed on time, and they were always punctual and well-prepared. Even when we needed last-minute changes or additional services, they accommodated our requests efficiently without disrupting the schedule.
We communicate with KL Cleaning & Home Services via in-person and virtual meetings, emails, and messages.

What did you find most impressive about them?

Their unmatched attention to detail, consistent reliability, and genuine care for client satisfaction stood out. They take ownership of the space as if it were their own, and every visit reflects a high level of professionalism. Their customer-first approach, proactive feedback checks, adaptability, and eco-friendly cleaning products and practices were particularly impressive. They have become a trusted and dependable extension of our team.

Their team consistently delivers exceptional results, demonstrating professionalism, reliability, and attention to detail on every visit. They meet every scheduled appointment and handle changes efficiently, ensuring our space is maintained on time without any disruption. Every task is completed thoroughly, and they go above and beyond to maintain cleanliness and organization. There’s minor room to improve same-day flexibility, but it doesn’t impact overall satisfaction.

The team delivers excellent value, balancing quality, reliability, and professionalism for a cost-effective solution. Their consistent performance and customer-first approach make them a standout choice.

Are there any areas they could improve?

One area for potential improvement would be offering even more flexible scheduling options for last-minute or urgent cleaning requests. While they were accommodating when changes were needed, a broader range of same-day or short-notice availability could make their service even more convenient. However, this is a minor point, as their team consistently delivered high-quality results and maintained professionalism throughout.