KIMRAX Creek Ltd.

BACKGROUND

Please describe your company and position.

I am the Business Analysis and Reports Director of Vivacom

Describe what your company does in a single sentence.

Bulsatcom is a leading Bulgarian provider of satellite television, internet, and mobile communication services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KIMRAX Creek Ltd. to accomplish?

• Data Warehouse (DWH) development and support
• Post-billing migration adjustments
• Business-driven implementation of changes

SOLUTION

How did you find KIMRAX Creek Ltd.?

Referral

Why did you select KIMRAX Creek Ltd. over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from KIMRAX Creek Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Integration of data from two systems – billing and ticketing – into a unified database. Establishment of logical data relationships, validation of data consistency, and creation of historical datasets with incremental daily updates. Development of Universes for SAP BusinessObjects.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

C-Level reporting, and ensuring data consistency and accuracy for Audit, Accounting, Finance, Pricing, Campaigns, Marketing, and fraud prevention purposes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All Bulsatcom requests were delivered on time, with full transparency across all project phases. The team maintained excellent communication and showed strong understanding of business requirements. Their daily data loading support ensured smooth operations and full confidence in data reliability.

What was your primary form of communication with KIMRAX Creek Ltd.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The projects were marked by full commitment, a smooth workflow, and strong mutual trust between the two teams.

Are there any areas for improvement or something KIMRAX Creek Ltd. could have done differently?

The team consistently met our needs and often provided support even beyond their direct scope of responsibility. They were always responsive and willing to help. Their ongoing development and professionalism make them a reliable long-term partner.

BACKGROUND

Please describe your company and position.

I am the Data Analyst of Bulsatcom

Describe what your company does in a single sentence.

Bulsatcom is a telecommunications company providing services such as satellite television(DTH) and IPTV.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KIMRAX Creek Ltd. to accomplish?

• DWH phase 1 from 07 2016 to 08 2017
• DWH billing migration from 04 2021 to 02 2022
• DWH CRs & support from 03 2022 to 05 2024

SOLUTION

How did you find KIMRAX Creek Ltd.?

• Referral
• Рersonal contact

Why did you select KIMRAX Creek Ltd. over others?

Referred to me

How many teammates from KIMRAX Creek Ltd. were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Data extraction pipelines from two legacy systems (billing and ticketing)
Business logic implementation and data transformation in accordance with defined KPIs and reporting requirements
Design and creation of snowflake schema data models for analytical purposes
Automated loading processes (ETL/ELT workflows)
Initial historical data load and validation
Development of reporting views for business users
Full documentation and knowledge transfer
Ongoing support and development of additional features based on business feedback

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Report generation time decreased by over 70%, enabling faster decision-making
Manual data preparation was eliminated, saving approximately 20 man-hours per month
Data accuracy and consistency improved significantly, reducing reporting errors
The DWH became the central source of truth, supporting cross-departmental analytics and KPIs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was well managed. The team maintained clear communication and delivered all agreed items on time or ahead of schedule. They were highly responsive to our evolving needs, adapted quickly to changes, and always ensured we were aligned on priorities. Regular status updates and quick feedback loops helped keep the project on track and transparent.

What was your primary form of communication with KIMRAX Creek Ltd.?

In-Person Meeting

What did you find most impressive or unique about this company?

What impressed us most about KIMRAX Creek Ltd. was their deep technical expertise combined with a proactive and solution-oriented approach. They didn’t just follow requirements – they actively suggested improvements and anticipated potential issues. Their team was highly engaged, detail-oriented, and truly cared about the success of the project.

Are there any areas for improvement or something KIMRAX Creek Ltd. could have done differently?

We were fully satisfied with their performance and have no areas for improvement to suggest. Everything was delivered with professionalism and attention to detail.

BACKGROUND

Please describe your company and position.

I am the Network Performance Engineer of Hutchison Drei Austria

Describe what your company does in a single sentence.

Telecom Mobile Operator

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KIMRAX Creek Ltd. to accomplish?

• Network Performance Management Database based on Oracle

SOLUTION

How did you find KIMRAX Creek Ltd.?

External Services

Why did you select KIMRAX Creek Ltd. over others?

• High ratings
• Company values aligned

How many teammates from KIMRAX Creek Ltd. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Collecting and loading network performance management data in Oracle denormaliyzed database from multiple data sources and platforms and differen data types - csv, xml, API and s.o.. Enrichment og the performance data with configuration data. Time and space aggregation of the data. Monitoriong of the quality of the data. Reloading and reaggregation of the data if needed. Alarming when quality of the data is below a threshold. Calculation Key Performance indicatiors on demand or automatically. Ajusting the system twice per year when new software release is available.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Data quality of the performance data with availability > 99.8 %. Very low Time to Market - when PM data is available at the source - up to 10-15 min it is available in Oracle database. Oracle SQL query time very low - good indexing and statistics of the Oracle tables.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. All the items delivered on time and even earlier. Prompt response time.

What was your primary form of communication with KIMRAX Creek Ltd.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were a team of professionals with a lot of experience.

Are there any areas for improvement or something KIMRAX Creek Ltd. could have done differently?

No