kdp pro publishers

BACKGROUND

Please describe your company and position.

I am the IT Manager of MicroPerfumes

Describe what your company does in a single sentence.

MicroPerfumes provides travel-sized bottles and genuine designer fragrance samples via an independent and reasonably priced online store.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire kdp pro publishers to accomplish?

• We desired a comprehensive website makeover that would enhance mobile responsiveness, modernize our brand image, and simplify the purchasing process for a better user experience.

SOLUTION

How did you find kdp pro publishers?

Online Search

Why did you select kdp pro publishers over others?

• High ratings
• Pricing fit our budget

How many teammates from kdp pro publishers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our entire website was completely redesigned by Kdp Pro Publishers with an emphasis on speed and usability. They made sure everything was mobile-optimized, redesigned the cart and checkout processes, enhanced our filtering and search capabilities, and reorganized the product pages. They also provided completely working front-end programming, high-fidelity prototypes, and UX wireframes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We witnessed a noticeable rise in conversion rates within the first month, a 40% increase in average session durations, and a considerable improvement in site speed. As one of our top focuses, customers are navigating more readily and checking out more quickly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their group was proactive, professional, and communicative.  Timelines were explicitly established and followed. Any criticism we offered was promptly addressed and taken seriously. They truly gave us the impression that we were partners rather than merely customers.

What was your primary form of communication with kdp pro publishers?

Email or Messaging App

What did you find most impressive or unique about this company?

They were notable for their attention to detail. They considered the experience from our customer's point of view, not just how things seemed. The change was entirely due to the customer-first strategy.

Are there any areas for improvement or something kdp pro publishers could have done differently?

To their credit, they jumped right in when we contacted them after the launch, but we would have preferred more post-launch assistance in the form of frequent check-ins or analytics evaluations.