Katz Design Group, LLC

BACKGROUND

Please describe your company and position.

I am an executive at American Dental Companies

Describe what your company does in a single sentence.

We help dental owners and their practices excel.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Katz Design Group, LLC to accomplish?

• Renderings / Marketing layout phase

SOLUTION

How did you find Katz Design Group, LLC?

Referral

Why did you select Katz Design Group, LLC over others?

• Referred to me
• Other

Describe the scope of work in detail. Please include a summary of key deliverables.

In our experience Beth overcharges for totally substandard work and work we did not ask for which is then followed by demands for these overcharges through abusive, arrogant, condescending emails and legal threats from her attorney resulting in waste of time, funds, and frustration. I am sharing our company's experience with Katz Design Group in hopes of saving others from what we experienced with her. 

We had prior warnings and red flags and did not listen; we hope others will avoid our mistake. Beth presented herself to our company as an expert designer and promised to deliver class-A commercial building design. Our first meeting was a warning with Beth totally unfocused and all over the place with her ideas. We thanked her for the meeting and decided not to give her our business. 

Beth called back concluding on her own that “she had given a poor presentation of herself and her company as she was jet lagged and insisted on us giving her a second chance”. We believe in second chances, so we gave Beth our business with written directions for her to only do Renderings / Marketing layout phase from the scope of work she has listed in her own contract so we would have proof of her work before going further. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After many delays and excuses, she finally gave us a presentation consisting of a few pages of online pictures of other buildings downloaded from the internet, showing what our building “could” look like and brought some tiles and wallpaper and laid them on the floor and asked us to “pick”. This was her idea of a Class-A building design proposal! Waste of our time and money! 

Needless to say, we told her thank you, but we will head in another direction and offered to pay her the $3,000 fee as listed in “her own contract proposal” for Rendering / Marketing layout and stop our working relationship. Worryingly, it became evident that Beth does not adhere to her own contractual agreements. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In our case, we found her arbitrarily increasing her service fees without prior consultation or agreement, demonstrating a fundamental lack of respect for contractual obligations that she actually drafted and signed with us. She then sends us a bill for over $10,000 and when shown the written direction of only doing Renderings and when shown her own contract listing this service for $3,000, she decided to decrease her overcharging from $10,000 to $6,000. 

How did she come up with $6,000 from $3,000 listed in “her own contract”? After many insulting and unprofessional emails from Beth and a lawsuit letter from her attorney that she keeps on hand for these kinds of imtimidation and extortion needs, we paid her $6,000 so that we would not have to deal with her abusive, threatening and insulting behavior and emails and further waste our time and money.

What was your primary form of communication with Katz Design Group, LLC?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We wish we had listened to prior warnings about Katz Design Group, LLC and had not hired Beth as we ended up being the victims of overcharges for totally substandard work and work we did not ask for, which then she followed by abusive, arrogant, condescending emails and legal threats demanding payments for crazy charges. 

Are there any areas for improvement or something Katz Design Group, LLC could have done differently?

We hope others will learn from our experience and do their due diligence before giving their business to Beth and her company. We have since hired another design company that delivered great work on the first try. There are so many other great designers that there should be no need for the predatory business practices of Beth. 

For us, the nightmare of Beth is over. It is crucial in any industry to continually improve and uphold the highest standards of service, something that was, unfortunately, severely lacking in our engagement with Katz Design Group.