Jurysoft Global Pvt Ltd

BACKGROUND

Please describe your company and position.

I am the Marketing & Brand Manager of Ultra Ankle

Describe what your company does in a single sentence.

We sell medical grade ankle braces

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Jurysoft Global Pvt Ltd to accomplish?

• At Ultra Ankle, we specialize in selling medical-grade ankle braces designed for athletes, active individuals, and those recovering from injuries. As our customer base expanded, we realized the need for a mobile app that would not only provide an intuitive shopping experience but also educate users on the right brace selection based on their specific needs. Our primary goals in hiring Jurysoft Global were to: Develop a user-friendly and visually appealing mobile application to enhance customer engagement. Integrate a brace recommendation tool based on injury type, activity level, and medical history. Ensure seamless e-commerce functionality with secure payment integration. Provide an interactive learning experience through videos and articles on injury prevention and recovery. Develop a scalable solution that could support our future growth and evolving business needs. We needed a tech partner who could translate our vision into a high-performing mobile app, ensuring that our customers had a smooth and informative experience when selecting the right brace.

SOLUTION

How did you find Jurysoft Global Pvt Ltd?

Online Search

Why did you select Jurysoft Global Pvt Ltd over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Jurysoft Global Pvt Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Jurysoft Global took a consultative approach from the very beginning. They spent time understanding our business, our customers’ pain points, and how technology could bridge the gap. The project was executed in multiple phases, ensuring complete alignment with our goals.

Scope of Work & Key Deliverables:

UI/UX Design: Jurysoft Global created a clean, intuitive, and modern design tailored for ease of navigation. They incorporated a minimalistic yet informative interface, making it simple for users to find what they need.

Custom Brace Recommendation Engine: A standout feature of the app is the AI-powered brace selection tool, which provides personalized recommendations based on injury type, activity level, and medical needs.

Seamless E-Commerce Integration: The app was built with a secure and efficient checkout process, supporting multiple payment gateways. It also features real-time inventory updates to ensure product availability.

Educational Hub: Understanding that our customers value expert advice, the app includes a dedicated knowledge center with injury prevention tips, video guides, and rehabilitation exercises curated by medical professionals.

Order Tracking & Customer Support: The app provides real-time order tracking and integrates directly with our customer support team for quick issue resolution.

Cross-Platform Compatibility: Jurysoft Global developed the app for both iOS and Android, ensuring a consistent experience across devices.

They also provided post-launch maintenance and enhancements, ensuring that the app remained up-to-date with the latest technological trends.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact of Jurysoft Global’s work was immediate and significant.

Project Outcomes:

• Our customer engagement increased dramatically, with users spending more time on the app exploring product recommendations and educational content.
• The brace selection tool became a game-changer, helping users make more informed decisions, which in turn reduced product return rates.
• The checkout process became faster and more secure, leading to higher conversion rates.
• Customer support interactions improved as users could track their orders in real-time, reducing inquiries and increasing satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Jurysoft Global maintained exceptional project management throughout the engagement. Their team was highly responsive, proactive, and solution-oriented. They conducted:

• Regular progress meetings to keep us updated on milestones and roadblocks.
• Agile development sprints to ensure flexibility and timely feature releases.
• Thorough testing cycles to eliminate bugs and optimize performance.

They were always open to feedback, making quick adjustments whenever needed without compromising on quality. Every deadline was met, and they delivered exactly what was promised.

What was your primary form of communication with Jurysoft Global Pvt Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Deep Industry Understanding: They took the time to understand not just the technical needs but also our customers' behaviors and expectations.
• User-Centric Design: Their UX/UI team built an experience that was not only beautiful but highly functional and easy to navigate.
• Commitment to Quality: They ensured every aspect of the app was polished and optimized, providing an experience that exceeded our expectations.
• Post-Launch Support: Even after delivery, they continued to monitor performance, fix minor issues, and suggest improvements.

Are there any areas for improvement or something Jurysoft Global Pvt Ltd could have done differently?

Jurysoft Global has been a phenomenal partner in bringing our vision to life. Their technical expertise, customer-focused approach, and commitment to excellence have made a real difference in our business. The mobile app has transformed the way our customers interact with our brand, providing a seamless, educational, and highly efficient shopping experience.