JAMEL Agency

BACKGROUND

Please describe your company and your position there.

Lifewords exists because the Bible is for everyone. We want people everywhere to experience it as good news for their lives, and for the world. At Lifewords I coordinate creation of digital Bible resources for the global audience.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire JAMEL Agency, and what were your goals?

We had two printed resources that we wanted to make available not just as PDFs but as animations. So we asked Jamel to come up with storyboards for each. They did an excellent job and so we have been producing both animations in variety of languages.

SOLUTION

How did you select this vendor and what were the deciding factors?

Their experience and past clients.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

We just gave them PDFs of the printed resources and asked to come up with storyboards. Their initial suggestions in both cases were very good. So we commissioned creation of the English versions first. Once these were done, we gradually started making them available in other languages. As of writing it, both animations are available in over 35 languages. The challenge was that we did not want anything too "Christian" in the sense of typical Christian imaginary.

How many resources from the vendor's team worked with you, and what were their positions?

I have no idea but I think about 3-4 people.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All the animations we asked them to do were created and delivered.

How effective was the workflow between your team and theirs?

We communicated mostly by email, first by phone as the production was done internally and we were after results. But they are responsive and we can count on them.

What did you find most impressive or unique about this company?

The fact that they manage to hit our expectations at once, we just needed to ask for modification of minor details. I also appreciate that when given challenging languages and scripts (such as Arabic, Urdu, Hindi etc.), they provide us with correct outputs.

Are there any areas for improvement or something they could have done differently?

There might have been times where we needed to wait for the output but each time we were clearly told why.

BACKGROUND

Please describe your company and your position there.

I am the main specialist in the promotion department at the Foundation for the Development of the Education System. We manage programmes, projects and initiatives aimed at broadening basic and specialist knowledge and acquisition of new skills and competencies in formal, non-formal and informal education settings..

In 2014, the Foundation for the Development of the Education System was entrusted with the role of National Agency for the Erasmus+ Programme and the European Solidarity Corps (since 2018). The National Agency is the only institution in Poland with such extensive experience in managing educational programmes, especially EU programmes.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire JAMEL Agency, and what were your goals?

Production of engaging video materials and animations. The goal was to reach a young audience.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected the contractor through a tender. Jamel's offer turned out to be the most attractive in terms of visual solutions and price.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We started our cooperation by meeting and presenting our needs. Jamel prepared the script and storyboards. After getting feedback, they implemented some changes and started production. We were kept informed about the progress of work. The final design has been accepted.

Who did you work with and what was the feedback process like?

I worked with Marcin Niewiadomski. He is very open to feedback, creative, and proposes optimal solutions.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The video was presented at the event (10,000 viewers) and was very well received.

Describe their project management style, including communication tools and timeliness.

Smooth communication, quick problem solving and implementing changes. We've mostly worked via email.

What did you find most impressive or unique about this company?

Human-centred approach, transparent communication, responsivity.

Are there any areas for improvement or something they could have done differently?

Every step of the project was managed perfectly.

BACKGROUND

Please describe your company and your position there.

The BBR Network is recognised as the leading group of specialised engineering contractors in the field of post-tensioning, stay cable, geotechnical, structural accessories and construction engineering with over 75 years experience and presence in more than 50 countries around the world.

We have global industry leading post-tensioning and geotechnical technologies with a clear focus on providing not only the finest approved Swiss technology, but also the best service and installation capabilities to our customers.

As Deputy CEO I am responsible for daily operations as well as business development, i.e. organic growth via search and negotiation of new franchise agreements as well as new business lines.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire JAMEL Agency?

Production of promotional video for our new products for ground engineering.

What were your goals for this project?

Explain the technological process for the installation of the newly developed system for non-specialists in the field.

SOLUTION

How did you select JAMEL Agency?

Selection of the tools for production of the promotional video, good references from other clients, smooth and fast communication.

Describe the video(s) and the process in detail.

After general explanation of the business environment we are in, we have walked them through the script prepared by us and provided general images; we have set the timely limit for the video as well as stressed important parts to be highlighted within the video.

JAMEL was responsible for further selection of additional images, converting of our general script into appealing story-telling via animated video, production of 3D renders, selection of the background music etc.

What was your vendors' project management or feedback process?

Jamel engaged one key account manager + 2-3 people working in the background; we have always received feedback and up-to-date information on missing material, images, suggestions on changes, information on the final dates and deliveries

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

JAMEL have managed to meet our time, budge and quality targets; final outcome was in line with the expectations and to some extent above (e.g. animation parts were improved compared to what we were using before); after the completion of the project, we have collected the feedback from 3rd parties, all of which was very positive

How effective was the workflow between your team and theirs?

Excellent communication, timing, good tools for providing dynamic feedback on parts of the video; overall very good

What did you find most impressive about this company?

We were impressed with their simple and uncomplicated way of communication; none hierarchical but target and customer oriented

Are there any areas for improvement?

none

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a software development company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JAMEL Agency?

We needed help in promoting a new product.

SOLUTION

What was the scope of their involvement?

JAMEL Agency created an animated video explaining our brand new product we developed using JavaScript. It provides customers the capability to calculate very complex mathematical and engineering formulas. We wanted to promote it to our customers and to attract new open-source customers with the help of the film.

What is the team composition?

There were around four people who worked on the project, including one of their co-founders.

How did you come to work with JAMEL Agency?

JAMEL Agency did some great shots that are displayed on the walls around the office. They’re pretty famous here in Poland too. We felt they were the right company because of their success and they had a great portfolio.

How much have you invested with them?

We spent $6,400.

What is the status of this engagement?

We worked together from March–May 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They provided great service and we were happy with their work. They weren’t responsible for the promotion of the video, but they delivered great results with the animated video they produced.

How did JAMEL Agency perform from a project management standpoint?

It wasn’t that complex. JAMEL Agency used templates and premade forms. They received more information on what I wanted to see in the video and how to put it all together as the project progressed.

I don’t recall using any external tools. The team mainly used Google Drive and email, I didn’t feel I needed anything more than that.

What did you find most impressive about them?

They were flexible and they were able to help us promote the film in English. Moreover, they have connections from all over and they utilized them to put together all the assets that were required. Whatever we’ve asked from them, they tried to gather the assets and provide solutions.

Are there any areas they could improve?

I don’t think they have any areas they could improve. They met all the deadlines and provided excellent results. Perhaps, they could’ve organized one more meeting and some workshops instead of relying on email since we used that 95% of the time.

Do you have any advice for potential customers?

Do workshops with JAMEL Agency.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing and communication specialist at a medical device company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JAMEL Agency?

Every year, we enter a global business idea competition. We created an application to connect physicians with distributors as our submission. We wanted to present our idea in an engaging way to the competition committee.

SOLUTION

What was the scope of their involvement?

JAMEL Agency created a video to present our application to the competition committee based on in-depth research.

What is the team composition?

My main point of contact was their CEO. I also worked with two other people from their team. I’m sure there were other people involved since we had a very tight turnaround to meet our deadline.

How did you come to work with JAMEL Agency?

I did research on which Polish companies would be the best to work with. I found a couple of agencies on Google and sent a request to them. JAMEL Agency was the first to get back to me and the negotiations were very smooth.

How much have you invested with them?

We spent $4,000.

What is the status of this engagement?

We started working together in September 2020, and we wrapped up in October 2020. It took less than two weeks in total.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I don’t have any metrics on how successful the video was because it’s still being reviewed by the committee. In general, I can say that I’m very happy with it. I could feel that they’re not new in the industry and they know what they’re doing. I was so satisfied that I recommended them to the competition’s global vendor basket so that others could use them too.

How did JAMEL Agency perform from a project management standpoint?

The communication was very smooth, and I only communicated with their CEO. The team was very proactive, experienced, and able to finish within our tight deadline. Things were very efficient from the beginning.

What did you find most impressive about them?

I would recommend them to anyone; they’re the best I’ve worked with so far.

Are there any areas they could improve?

No, it was 100% a good job.

BACKGROUND

Introduce your business and what you do there.

I’m the head of marketing and communication for Bossard Group. We are a company that deals with screws and all kinds of fasteners. We also provide consultancy services to engineers specifically with products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JAMEL Agency?

We’re working with JAMEL Agency to enrich our marketing activities. They have the knowledge and skills we cannot do in-house, so we’re cooperating with them specifically for their animation services.

SOLUTION

What was the scope of their involvement?

With JAMEL Agency, there’s not only one project. They started out creating simple icons, fact sheets, graphics, and illustrations. They also design and program features that can be integrated into our website like interactive pop-ups and graphics. They also animate videos and create storyboards based on the storylines we provide them.

What is the team composition?

I’m in direct contact with three people, Marcin (Co-Owner) and Jakub (Co-Owner) and another teammate.

How did you come to work with Philip Agnello Creative Consulting?

Business services in Switzerland can be really expensive so we focused our attention on cooperating with countries with low-cost services. Luckily, two of our staff members are from Poland so we asked them if they could do some research on graphic design companies.

They then suggested JAMEL Agency. We conducted a little research and gave them some test cases they needed to fulfill. After being satisfied with the results, we decided to give them a go.

How much have you invested with them?

I believe an average of €30,000 (approximately $35,000 USD) a year is what we spend.

What is the status of this engagement?

The first task we sent to them was in January 2015 and our work has been ongoing with them ever since.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

For quality, if I had to rate them out of ten, I’d give them an 8–9. I’m pretty satisfied, specifically with their speed and flexibility. In terms of their impact, now that we have more attractive marketing materials, we get more traffic on the website which results in getting better leads.

How did Philip Agnello Creative Consulting perform from a project management standpoint?

We mainly communicate through email. There are some instances when they couldn’t fulfill a deadline but at least they would still communicate with us to let us know but generally, they really stick to the deadline about 90% of the time.

What did you find most impressive about them?

Nothing really outstanding comes to mind, but we’re happy with how flexible they can be when it comes to deadlines.

Are there any areas they could improve?

I would like for them to improve the accuracy of their reports by providing a monthly or quarterly overview of the projects. They actually do this yearly, where we discuss hourly rates.

As a manager, the best thing for me is to do it monthly instead of yearly, just to see what’s going on. Sometimes I don’t have a clue what they’re doing and it would be a great improvement to have a monthly report.

Do you have any advice for potential customers?

They’re really good guys who are fun to work with while remaining professional. Nevertheless, it’s recommendable that you discuss the rates early on because you can make it a little bit lower and sometimes we get the impression that the rates are a bit too high. Quite often we talk to them to negotiate prices, so my best advice is to just follow up on the offer.

BACKGROUND

Please describe your company and position.

I am the CEO of Website Style

Describe what your company does in a single sentence.

We create and design websites.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JAMEL Agency to accomplish?

• Realization of video materials

SOLUTION

How did you find JAMEL Agency?

Recommendation

Why did you select JAMEL Agency over others?

• High ratings
• Close to my geographic location

How many teammates from JAMEL Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Implementation of graphic views (Layouts) 1:1 on the WordPress engine, including transfer of the SEO structure, optimization, migration and publication.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The order was completed as agreed, the contractor took into account all aspects important to us and completed the entire scope of work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team demonstrated very good communication and delivered the product within the specified time frame.

What was your primary form of communication with JAMEL Agency?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Their customer service and creativity stood out.

Are there any areas for improvement or something JAMEL Agency could have done differently?

I have not noticed

BACKGROUND

Please describe your company and your position there.

I' am a marketing director for a manufacturing company. We are a manufacturer of modern energy-efficient installation systems for heating/cooling and water distribution as well as air distribution for heat recovery ventilaton.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire JAMEL Agency, and what were your goals?

Our main goal to introduce our new ventilation unit during an international fair. The film was intended to present the advantages of the unit to potential customers in modern way. We had only few weeks to produce a film.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked for video production company in Internet. After reviewing 3 proposals, we chose this vendor because of their portfolio and lead time.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

They sent us scenario examples and helped us create a script and storyboard. They shared film frames with us, and it allowed us to follow the filmmaking process on an ongoing basis.

Who did you work with and what was the feedback process like?

We worked with a project manager who outlined the schedule and he was responsible for comunication with animators. We gave him feedback (two or three times) based on film frames that they shared with us during production process.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We showed off the new video to our potential clients at tradeshows and they were able to easliy understand our product. They also noted the very good execution of the film.

Describe their project management style, including communication tools and timeliness.

The project manager was easy to communicate with.

What did you find most impressive or unique about this company?

They showed a good knowledge of the industry and learned our product very quickly.

Are there any areas for improvement or something they could have done differently?

We wish we could met them in person so that we coul show them the product. Although the communication was good.