ITSERV Azerbaijan

ITSERV is an IT services company based in Baku, Azerbaijan, working with local businesses and international companies since 2005.

We support and secure the IT environments of our clients: remote and on-site user support, installation and administration of servers, networks and IT equipment, Microsoft 365, email and backups. Security is at the core of what we do: our director spent 11 years at Siemens, including as Senior Information Security Specialist, and we help clients with security audits, endpoint protection, MFA and SSO, firewalls and SOC 2 readiness.

How we work:

• An SLA in every contract, with response and resolution times agreed individually.
• ITSERV One, our client portal: tickets, time records, invoices and acceptance certificates in one place.
• Clear pricing models: monthly retainer, hourly support or fixed-price projects.
• On-site support across Baku and remote support wherever you are. Business hours Mon–Fri 9:00–18:00 (Baku time); critical incidents outside hours by agreement.
• We work in English, Russian and Azerbaijani.

As a compact senior team, we give clients direct access to experienced engineers and to the company director, not a call centre. When a project needs more hands, we bring in trusted partners we have worked with before, while ITSERV remains your single point of contact and responsibility. For European companies entering Azerbaijan, we act as a reliable local IT partner: setting up and supporting offices, users and infrastructure to international standards.