iteo

BACKGROUND

Please describe your company and position.

I am the Product Manager of a logistics & supply chain company

Describe what your company does in a single sentence.

We are a leader in offering modern logistics services and the first company in Poland to create a network of Parcel Lockers - self-service parcel dispatch and collection points, open 24/7.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iteo to accomplish?

• Design new user experience in e-grocery sector
• Build an outstanding mobile app
• Develop it further, adding new functionalities

SOLUTION

How did you find iteo?

Referral

Why did you select iteo over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from iteo were assigned to this project?

15

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included:

• project management
• business analysis
• UX & UI design
• mobile application development
• quality assurance.

The project was created in the most popular cross-platform technology - Flutter. The right technology choice enabled a fast development process and a number of usable possibilities. The fast-growing Flutter ecosystem gave us many options to meet the project requirements.

The app was created according to the principles of Clean Architecture. It allowed the iteo team to create a scalable code base that is focused on the business domain. Separating UI from the app logic facilitated writing clean and testable code.

The business team placed a strong emphasis on separating the FMCG module from the Strategic Partners module while keeping UI components reusable. The approach was fully future-proof and gave iteo team the freedom to use UI components throughout the code. The user can explore a large part of the app without being logged in, so one of the challenges was to enable the login process from many places in the app - we had to take care of data synchronization and caching.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The MVP version of the app was limited to several big cities. After it succeeded, we were able to make the decision of scaling the solution for the whole Poland with a larger number of available Partner Stores. The MVP allowed us to identify the solutions that didn’t work as well as we expected and prevented us from future large-scale problems.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project was managed both from the business and technical side by the collective team of Product Owners, Project Managers and Scrum Masters. We used Agile and Lean methodologies with support of continuous development and test-driven approach to deliver top-notch results as fast as possible. We had regular Agile ceremonies that enhanced our communication and allowed the team for a quick reaction to changes.

Business, design and development depts communicated via Slack, Zoom, Google Meet, and Teams on a daily basis. Timelines were strict, but thanks to curated project management staples and processes we met the deadlines on time.

What was your primary form of communication with iteo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are a unique blend of really high technical competence, business understanding of eCommerce, delivering perfect User Experience to our customers, creating beautiful UI design… and they're a really great team to work with; we can always rely on them. Product met all our KPIs. iteo team kept the deadlines and followed all the requirements and it was overall a nice and fun, but still professional experience.

Overall, the cooperation was so fruitful, that we can’t wait to start working on the next project.

Are there any areas for improvement or something iteo could have done differently?

At first, we needed to get to know one another better and get accustomed with the manner of our work, but thanks to many intensive meetings and talks we got along pretty quickly. Improvements were introduced on a regular basis during retros which allowed us for a quick reaction to every process inconvenience.

BACKGROUND

Please describe your company and your position there.

I’m the director of the Actor’s School of Stanisław Wyspiański Silesian Theater in Katowice. Our theater is the largest drama stage in Upper Silesia. It’s located on the market square in Katowice and has existed since 1907, first as Stadtheater, from 1922 as the Polish Theater, and from 1945 under its current name. It has four stages with over a thousand premieres in German, Polish and Silesian.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire iteo, and what were your goals?

The theater’s website was outdated and not easily editable, thus didn’t correspond with its original, artistic character. It required general modernization, content refreshment, but also interlocking the design created according to current trends with the restrictive requirements of WCAG 2.1. (Web Content Accessibility Guidelines) - mandatory guidelines for public units regarding the accessibility of Internet content for people with visual, hearing or movement disabilities.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our goal was to find a business partner with extensive experience in mobile and ecommerce products with similar corporate ethos. A digital product studio who understands both art, needs of our target group and technological aspects of creating sustainable websites. We wanted to exceed the spectator's physical theater experience to the digital world. Another important aspect was to cooperate with local company to support the closest community.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope included Website design and development. The technologies used were Wordpress with Gutenberg and a live edit option. Demanding WCAG requirements included: a possibility to adjust contrast, gray scale, and font size, underlined links, cursor enlargement, turning off animations, convenient keyboard navigation, the presence of a reading ruler, correct adjustment of the HTML semantics to enable efficient use of the content with page readers. The website was implemented in the Wordpress technology, so that the theater’s employees were able to edit and develop its content with ease.

It included a store functionality, news section, performances, repertoire, employee base, and more. The website was also integrated with a system supporting the theater in terms of ticket booking - it is live and works two-ways, facilitating the process of sales. As far as the design is concerned, together with the iteo team, we found the elements that were worth retaining and the ones that needed to be removed.

The new website design is focused on readability and transparency, exposing what is important - the people of the theater and the amazing performances, captured in numerous photographs. There was also a design system developed for the purposes of the project, i.e. a reusable set of styles and components that build the website.

How many people from the vendor's team worked with you, and what were their positions?

We worked with 1 UI designer, 1 UX designer, 1 QA engineer, 1 Project Owner, 1 Project Manager, and 2 Senior Web developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website has come a long way since an outdated CMS with performance difficulties, technical limitations, and inability to present the theater’s key content. Now, the Teatr Śląski’s online showcase is based on a modernized Wordpress-based solution, assuring a convenient future development, scalability, and content expansion. It consists of a large number of modules and subpages, each with a unique view, being easy to navigate and pleasant to look at. Meeting all of the WCAG requirements, the website’s maximally friendly for people with different kinds of disabilities - they have an unspoiled access to all available information. At the same time, we managed to maintain its highly up-to-date and appealing design.

Describe their project management style, including communication tools and timeliness.

We have been supported throughout the whole process of implementation. Apart from that, the iteo team organized several trainings to present the changes and explain how to edit and develop the site. All the meetings were recorded to provide our future employees with a valid tutorial library. We were satisfied with the entire process of cooperation. The iteo team was very responsive, creative and suggested solutions relevant for our particular case. They understood our workflow and the purpose of the website. The project was delivered without any delays.

What did you find most impressive or unique about this company?

iteo has been our long lasting partner and patron, co-financing both the theater and our Actors School. The CEO is passionate about art and understood the need of creating a new showcase for the theater and a useful tool for our employees. The result has truly exceeded our boldest expectations.

Are there any areas for improvement or something they could have done differently?

I can’t think of any. Project was delivered within timeline and budget, and results exceeded our expectations. Our new website was enthusiastically received by the audience. The ticket booking system is intuitive for spectators and easily manageable by our employees. We’ve been rewarded with Mobile Trends Award 2021 in category: RWD website in category ‘Culture and Education’ and was featured as one of the top low carbon emission portals on Websitecarbon.com. Also other cultural institutions contact us to congratulate and get to know who delivered our website.

BACKGROUND

Please describe your company and your position there.

I’m the CEO and Co-founder of SKEO. SKEO is the world’s most advanced smart skiing system, built to capture and analyze ski performance data to help skiers get the most out of their day on snow. SKEO’s proprietary Universal Alpine Ranking (UAR) system designed by Olympic Gold Medalist Bode M. allows skiers to obsess over speed, stamina, body position, turn style and difficulty.

Offering a free version of the SKEO mobile app and a premium version that connects to Snowcookie hardwear, it’s easy for skiers around the world to own their progress. Founded in 2015, SKEO was designed by me and developed by Olympian Bode Miller with a goal of creating the most technologically advanced connected ski product.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire iteo, and what were your goals?

Iteo is our software provider for the mobile app. Our goal was to deliver it before the skiing season. SKEO is an innovative application that not only tracks skiing progress, but most importantly measures and analyzes posture, giving tips for real improvements in performance and skiing technique. The mobile application is connected to sensors that are attached to the skier's skis and chest.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had a good relationship with iteo’s CEO and we worked with one of the company’s employees in the past. We knew that we would like to continue our journey with the iteo team as they are as passionate about skiing as we are - and that’s a deciding factor when you want to build a successful app. Also, iteo is known for having great mobile developers.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The work began in August 2020. After outlining the project and discussing the work that has been done so far, iteo suggested creating SDKs for the sensors. They were built natively for iOS and Android platforms. The mobile app itself was developed in Flutter. The Freemium versions initially did not integrate hardware, which with the SDK created was implemented as part of the app development process.

The application was built from scratch. It required many complex integrations - including the integration of algorithms written in C++ and Unity components. The project involved a large team - due to the demanding deadline iteo rose to the challenge by throwing in additional people who worked together to deliver the software on time. iteo took part in the business analysis process, development, design and testing.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a large team of mobile developers: 5 Flutter developers, 2 iOS developers and 2 Android developers. In addition, the project involved a Business Analyst, a Project Manager, a UI Designer and 2 QAs.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The greatest success of the iteo team was releasing the mobile app in a very short term, presenting unique universal alpine ranking. A major challenge for the development of the application was the start of the pandemic and the closure of ski slopes which prevented iteo testers from testing the application in the field. We had to work together to find a solution that would make it possible to test the application.

Finally, the tests were carried out on ski slopes outside Poland - on the slopes in the United States and in the European Alps. Measurements and test data were sent directly to the team who threw out corrections on an ongoing basis. Over time, iteo introduced offline downhill playback functionality - to analyze progress off the slope. The app was delivered by the team on time, despite strongly unfavorable worldwide lockdown conditions.

Describe their project management style, including communication tools and timeliness.

The cooperation has been good throughout the project. The team is responsive, reports problems on an ongoing basis and suggests relevant solutions. The project was so demanding that sometimes we needed to work until late hours to achieve the expected results which is a big plus for iteo - the team understands the business well, so they rose to the occasion and delivered the project on time, despite pressing deadlines.

What did you find most impressive or unique about this company?

The CEO and team members of iteo are passionate about skiing and this was obvious every step of the way. They cared as much about releasing a valuable product as we did. The team suggested changes that positively influenced the development of the application. The project required knowledge of the field and even tests conducted directly on the slope.

Are there any areas for improvement or something they could have done differently?

In the initial phase of the project we could have decided together to separate the tasks of the Business Analyst from the Project Manager. The project could have been run according to the Scrum methodology from the beginning, which would result in putting some of the processes in order.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a medtech startup that helps patients with thyroid diseases get into clinical remission
 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iteo?

We were looking for a team that could help us create a smarter mobile application. When we first launched our company, our app was built using Android’s native platform — as we continued to expand, we decided that it would be best to have a hybrid platform to cater to both Android and iOS, rather than having two separate platforms.

SOLUTION

What was the scope of their involvement?

The team at iteo was responsible for rebuilding our mobile app on Flutter, so we could get both iOS and Android apps from a single code project. We provided iteo with a roadmap that described all of the functionality that we envisioned, much of which had already been implemented in our existing Android app — they handled the heavy lift of implementing our design into new code.

The product that we made with iteo allows people with thyroid disorders to track their daily symptoms and the details of their lifestyle, such as diet, exercise, water consumption, and more. Based on these inputs, the app will provide an analytical look at their health patterns. A big part of our app is an interactive, educational program designed to help patients get their symptoms under control and enter clinical remission within two weeks. 

We are currently planning to roll out new functionalities, such as blood test intakes. The app also has a large information database where people can educate themselves about these diseases — we are still adding to that database as well.

What is the team composition?

We worked with a couple of different people from iteo. These teammates included a project manager, three Flutter developers, and one backend developer. Previously, we had also worked with some of their short-term Android developers. 

How did you come to work with iteo?

I was already familiar with iteo before this engagement, as I knew the account manager. When preparing for this project, we talked with 12 different software houses and collected quotes from them. We then did a comprehensive analysis of each company’s quality and price, and we decided that iteo offered the best value for us. 

How much have you invested with them?

We’ve invested $60,000–$75,000 with iteo so far.

What is the status of this engagement?

We started working together in June 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve measured two main metrics with this project: the quality of growth and the timeline. It’s important to us that a developer can work quickly, and that they can accurately estimate how well they’ll meet our business goals and how long each aspect of the project will take. 

We’ve also valued flexibility on this project. It’s really important for coders to be flexible when working for a startup, because a lot of things can change on the fly as we collect feedback from users. No matter how well you prepare, there might be some challenges that you didn’t anticipate — it’s vital that developers can adapt to these changes quickly. 

How did iteo perform from a project management standpoint?

They performed very well — I couldn’t be happier. They provided a project manager, which was very good, and we also interfaced with the account manager when necessary. These managers really helped manage our funding and staffing when we wanted to add functionalities, and I was very happy with their work. We used Jira to track updates within the project.

What did you find most impressive about them?

The first thing that impressed me about iteo was their flexibility. The second thing was their engagement — their team was very engaged and dedicated to helping us meet our goals. Even when working on strict timelines, they always delivered without sacrificing the quality of the deliverables. 

Are there any areas they could improve?

I wouldn’t list any improvements on their end. When we first started this project, we were managing the project internally, but it didn’t go as well as we expected — at that point, we asked iteo to take over the project management as well, which they did. 

Do you have any advice for potential customers?

iteo is a good partner. They are flexible and have useful resources, so they can likely provide for anyone who needs extra resources on their project.
 

BACKGROUND

Please describe your company and your position there.

I'm the software manager for one of the manufacturing facilities of our company. I have 25 direct employees and over 100 indirect who I am responsible for.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire iteo, and what were your goals?

We needed to expand our co-development base and looked to Iteo to support that. Our need was for highly skilled C/C++ developers who could implement our team's functional requirements to support new modules.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were referred to Iteo and chose them after meeting locally with their representative. I was also encouraged by a telephone meeting with their CEO.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our need was for embedded engineers, and Iteo was able to provide them.

How many people from the vendor's team worked with you, and what were their positions?

I worked closely with their account manager and my team lead worked with their assigned project lead.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to close a number of project successfully. The engineers onboarded well and were integrated into our team.

Describe their project management style, including communication tools and timeliness.

Weekly alignment meetings, engineers worked directly with our architects.

What did you find most impressive or unique about this company?

Their engineers were of high quality. They were proactive to resolve issues.

Are there any areas for improvement or something they could have done differently?

There was a bit of instability with some of the engineers assigned leaving earlier than planned from the project. Good to have that known as soon as possible.

BACKGROUND

Introduce your business and what you do there.

We’re an online marketplace for elective cosmetic surgery. I’m the VP of engineering.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iteo?

It goes back to the introduction of an iOS mobile app. Our engagement directly with iteo has been about two years now, but they were contracted through another service that we used to develop the inception of our mobile app.

SOLUTION

What was the scope of their involvement?

The native iOS mobile app is slightly different than what we have on the website. It’s geared more towards content curation for our highly-engaged consumers. Users can hop into the app and follow different procedures and treatments on an automated feed. Users can receive updates on reviews, Q&A from doctors, and even several promotions from specific doctors. They can also go through the booking procedure and connect with different members of the community.

For the build, we used open-source technologies. It’s a mix of Objective C native implementations. We have in-house designers that worked with iteo. We also had teams on our side that coordinated with them on the backend server implementation.

What is the team composition?

When we switched to directly working with them, we only had one engineer at any given time. They solely managed the entire app development side.

How did you come to work with iteo?

We found them through the other engagement we were in. We enjoyed working with their developers, so we reached out after that previous engagement ended.

How much have you invested with them?

Over the last two years, we’ve spent about $250,000.

What is the status of this engagement?

I believe our engagement started in September 2018. We’re still working with them to figure out what support and maintenance look like for the next iOS version.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When we were directly engaging with them, they’d always meet their deadlines and objectives. There was a time in 2019 where we had to switch engineers. There was no disruption in service, and their team made everything go as smoothly as possible. They’re flexible and accommodating. I have nothing but good things to say about the engagement.

How did iteo perform from a project management standpoint?

We did the project management on our side. They did a great job of being proactive and letting us know when work needed to be done. They were responsive in terms of their needs on the server side and fielding bug issues. Jira is our primary communication tool. We also have them integrated into our Atlassian suite as well.

What did you find most impressive about them?

Their responsiveness sets them apart. They had a sense of ownership over their work. If something was unplanned, their developers were very proactive instead of waiting for a challenge to arise.

Are there any areas they could improve?

No, I don’t have anything that I think they could improve upon.

Do you have any advice for potential customers?

Bring them into your services. If you’re going to integrate them, make sure that they get into your development teams and build a relationship with your own engineers. You’d get the best out of their team if they’re more embedded that way.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of BioTrendy. In the beginning, the goal of the platform was only to advertise products on behalf of other companies and make a commission from that. I realized that if I wanted to provide something better, I would need to bring true value for the customers. By that, I mean not only advertising a product, but also providing additional information about it. I wanted to not only market them, but provide true descriptions of the products. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iteo?

I wanted to develop something that would have more impact on customer experience. This was my first time working on such a project, whereas I’d only had a small WordPress website before.

SOLUTION

What was the scope of their involvement?

iteo planned an initial three-day workshop with me during which they listened carefully to everything I had to say and put themselves in my shoes in order to understand how the product would work and look and what its main aim was. I was quite impressed with how they treated me. The managing partner was also present along with a person responsible for the UX, two IT guys, and another person responsible for UX and marketing. 

After that, we had a sum-up meeting where they brought me to speed on everything that was accomplished. They also presented an MVP and asked me if there were any changes I wanted to make. This was the first step of our collaboration and I look forward to working with them again. 

How did you come to work with iteo?

I was referred to iteo’s managing partner by a friend. I got in touch with him about my idea and he proposed coming to Warsaw for a meeting. There, I explained what I wanted to develop and he gave me an offer.

How much have you invested with them?

The cost so far has been $1,500. The cost of the whole project will be approximately $125,000.

What is the status of this engagement?

The MVP was ready in June 2019. This project with iteo was actually the first step and I’m looking forward to continuing working with them but am currently in the middle of testing the MVP with customers. I’m trying to get as many opinions as possible and adjust the business plan according to the feedback. Now that I know what the cost of the whole software will be, I can proceed based on that.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project was completed in a very professional manner and I and the people who tested the MVP have been impressed with their quality. Several testers expressed that it would be a useful tool for them when searching for dietary supplements and other products. I haven’t seen anything like my platform on the internet so far, so it could be very helpful. 

How did iteo perform from a project management standpoint?

They were always on schedule and even finished the job earlier. I was really happy about that. We had contact through mail, phone, and video calls. iteo 100% met our expectations. 

What did you find most impressive about them?

During the workshop, I got the feeling that they were really there to help me and hear everything I wanted to say. They didn’t just try to sell their services to me but rather offered advice. I don’t have any knowledge when it comes to customer experience. iteo really wanted to help me with this and would even tell me when some of my ideas would be unnecessary. 

Are there any areas they could improve?

I know this sounds contrived but I don’t have anything bad to say about iteo. I had a good experience and was treated in a good manner. They gave me professional advice and were ready to help me not only with the further development of the project but also with finding an investor at a later stage.

I have a friend who’s also making an MVP, but with a different company and in a different segment. I spoke to him about it and he wasn’t so happy with the service he received, so I consider myself lucky.

Do you have any advice for future clients of theirs?

I can assure prospective clients that working with iteo will be a pleasure. They’re more than able to fulfill the projects they take on. I don’t know how common it is in today’s world for someone to try to put themselves 100% in the client’s shoes. It was the first time I experienced something like that. 

BACKGROUND

Introduce your business and what you do there.

I'm a project manager at Sunbuk, an online booking platform for an Italian beach club.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Iteo?

We reached out to Iteo to develop a website from scratch, so our members could reserve spots at our club more easily online.

SOLUTION

What was the scope of their involvement?

Iteo built a platform from scratch using Javascript that allows users to reserve spots at our club. 

What is the team composition? 

We worked directly with the CEO.

How did you come to work with Iteo?

A friend who worked with them recommended them based on their ability to develop responsive websites and quality coding services. 

How much have you invested with them?

We invested between €30,000–€40,000 (about $34,000–$45,000 USD).

What is the status of this engagement?

We worked on the project from around December 2017–February 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Iteo created our online presence from scratch, so all the business we've received from it is a direct result of their work. We had 50 partners sign up within the first few months.

How did Iteo perform from a project management standpoint?

The whole process went very well, even though their team was working from a different location. They were responsive and accessible through Slack, email, and phone. From the start, they understood our priorities and provided a lot of helpful feedback and ideas for how to improve the backend of the platform. 

What did you find most impressive about them?

They developed a very responsive website. They were also very collaborative and easy to communicate with throughout the engagement.

Are there any areas they could improve?

I can't think of anything.

Do you have any advice for potential customers?

Involve them in the whole process, because they may be able to provide input or suggestions that can improve deliverables if they're brought in early enough. 

BACKGROUND

Introduce your business and what you do there.

I am the CEO of a technology-enabled property management platform. We partner agents with owners to provide them with a top property management experience.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Iteo?

We’re a relatively new business, so we contracted with Iteo to design and develop our website. We also needed guidance to find the best SEO practices. Our primary goal was to craft a professional reputation through the graphics and messaging on our site.

SOLUTION

What was the scope of their involvement?

We’re offering a new concept that can be difficult for people to understand, so Iteo’s first task was to coordinate our initial branding and messaging. They structured our home page so that once visitors found our site, they knew exactly what we do and what makes us different. Iteo’s team utilized Zeppelin software and the Sketch design system in their process. Once the website was completed, they determined the strongest keywords to properly optimize our website.

How did you come to work with Iteo?

We searched through a forum where designers can show their work, and we contacted several companies. Iteo was by far the best. They fit our desire to have a company that included designers and developers, so as to avoid a disconnect between different firms and teams. Iteo didn’t respond to our first attempt to contact them, but they responded to our second attempt. Our original budget was about $7,000, but Iteo said that budget wouldn’t yield much of a website. We briefly looked elsewhere for other firms that could work with that budget but soon realized that Iteo’s assessment rang true elsewhere. We re-engaged Iteo with an increased budget and started our website’s development.

How much have you invested with them?

The website itself cost about $28,000. We have since engaged them in other projects, so our total amount spent with them is near $40,000.

What is the status of this engagement?

Our engagement began in February 2018 and remains ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our website is optimized well and experiences promising levels of traffic. The website’s quality and the professional presence that has been created were crucial in helping us recently secure a large partnership. We believe we are now recognized as a legitimate company instead of another cute San Francisco startup.

How did perform from a project management standpoint?

Our initial quote was around $20,000, but the website price ended up being $28,000. Part of that discrepancy might have been how particular we are and the resulting back-and-forth we experienced. But as we’ve grown in our partnership, their budgeting has come to be more accurate. Other than that, their team does well in planning meetings, adhering to schedules, and following up when appropriate. We never have to worry about their ability to complete the work.

What did you find most impressive about them?

The quality of their work is high-level and eloquently done.

Are there any areas they could improve?

No. Overall, we’ve enjoyed working with them. The website they built for us is better than I ever thought it could be.

Do you have any advice for potential customers?

When you’re working with an offshore partner, you must be committed to the communication. Further, it’s important to trust their input because they’re the experts. Our team was quite particular in what we wanted, but we had to learn how to trust their judgement.

BACKGROUND

Introduce your business and what you do there.

I’m an IT manager in pharma company, and we deliver IT services for 3,000 users in Europe across our organization. Our landscape is very complex, consisting of about 30 countries and over 6,000 devices. We have a centralized service desk to reach our colleagues and provide IT support in local languages and in a multi-channel way via chat, email, or phone call.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iteo?

As part of our service desk operations, we decided to implement an app that allows our customers to request any type of IT support with their mobile devices. Part of the marketing campaign for the app involved making a video for training our colleagues.

SOLUTION

What was the scope of their involvement?

They created our training video. We’re looking for new technologies and a new way of working, especially in IT, so one of our requirements was to learn something from iteo while they produced the video for us.

We didn’t put any limits to the technologies that iteo could use to develop our video. We just followed what they were doing and asked them to show us the tools, especially the ones they used for project management. We’re currently looking into other areas where we can work with them again.

What is the team composition?

My main point of contact, in the beginning, was their head of U.S. operations. Then, their head of product design stepped in to act as the delivery lead along with a project manager.

How did you come to work with iteo?

I met a couple of their representatives last year. We started discussing what we were doing and if there were any areas we could collaborate in. We found that they had the right skills to create our video.

What is the status of this engagement?

We worked together from May until June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We reached the goal we had of promoting our service desk app. We launched it internally and posted the video on our YouTube account. I received a lot of questions from my colleagues across Europe asking who helped us with the video and requesting to have something similar. Now, our colleagues are looking at us with different eyes since they know we’re able to deliver different types of content rather than boring IT stuff.

How did iteo perform from a project management standpoint?

Their project management was probably the best part of this project. We used Basecamp to track progress and view drafts of the videos and had weekly or bi-weekly calls to plan the next steps. I was impressed by their methodology; it was very agile, straight to the point, and driven by priorities.

We did have some communication issues at the beginning because our company’s policy didn’t allow Google calls. Our main tool is Skype for Business and it wasn’t working properly on their side. Regardless of that, we gained a lot of knowledge about agile and Scrum methodologies. Overall, iteo is easy to do business with. Everything went smoothly.

What did you find most impressive about them?

We’re always skeptical about adopting new approaches and methodologies, but we decided to trust them and were impressed. They brought a lot of inspiration to the way we work. Beyond delivering an outstanding video, we learned how to do things in different ways that boost efficiency and customer satisfaction.

Additionally, they’re a customer-oriented and proactive team that delivers great work at a good price. They know their business, they listen to you and will deliver according to plan.

Do you have any advice for potential customers?

Hiring them is a very good choice. They have creativity embedded in their DNA, which can really help you see things from a different perspective. Plus, they complete what they commit to.