iteo

BACKGROUND

Please describe your organization.

Cluball is an all-in-one mobile solution for club owners to manage their sport clubs, connect with their members, and organize activities. 

What is your position?

I'm a cofounder of the startup.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Iteo?

I observed that there were no good solutions available to manage a sports club or interact with members. My cofounder was still using Excel and phone calls. For example, when a class is canceled, he has to go to meeting lists and call the people one by one.

The two of us got together and had the idea of creating an elegant, simple, and mobilized tool both for club owners to interact with their members and for members to interact with each other. 

SOLUTION

Please describe the scope of their involvement in detail.

They did the development for our Android app and a major part of our IOS app. Both applications are live now.

How did you come to work with Iteo?

I looked through LinkedIn for developers in Poland, but it was actually another backend developer who referred me to Iteo as being good mobile developers.

Could you provide a sense of the size of this initiative in financial terms?

It was around $170,000.

What is the status of this engagement?

The work is completed. Iteo is now doing bug fixing, updating, and maintenance on top of plans for developing the next features of the project.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Right now we're only launching the application and getting tickets for every issue. We're running the live pilot in a large club in Brussels with about 10,000 members. There are live users signing up every day

How did Iteo perform from a project management standpoint?

They are very capable. We're now in the middle of the real test. We're starting to see real usage, so there are bugs that we haven't forecast. Globally speaking, they are good developers and are professional.

What distinguishes Iteo from other providers?

They have both good iOS and Android skills. There are companies that, for example, do only iOS. That's a good characteristic for sure.

Is there anything Iteo could have improved or done differently?

As the project manager and in retrospect, I would've micromanaged the team more around installing processes. I'm working with different companies: some for frontend and some for backend. They're in charge of mobile. This means that I need to put in place processes for them to work together right.

Sometimes, they could have been more proactive in suggesting these processes. For example, I recently put 15-minute daily sync sessions in place between our backend and mobile team. On the other hand, I have a good example of where they did give good advice on how to manage a project.

This review was updated on February 21, 2018 by the client. New content is below.

UPDATED REVIEW

What was the scope of their involvement?

They’re improving the app in many aspects in terms of performance optimization and condition. We haven’t increased the scope of the app’s functionality, but we have increased the depth of each of the features. The aim was not a scope increase specifically, but rather making general improvements.

How much have you invested with them?

We’ve spent $2,000.

What is the status of this engagement?

We started working together again in September 2017 and the work is ongoing.

What did you find most impressive about them?

They’re very responsive. We get a response within the hour anytime we have a problem, bug, or things to fix within the app. They’re professional and ask for details. They put in the extra effort to understand who they can help to fix the bug quickly. They’re reliable and I can count on them to improve the app’s performance to ensure that it works correctly. I know that features will be implemented promptly when I set deadlines. I can almost close my eyes on the IT part of the project. Working with them is very positive.

Are there any areas they could improve?

No, I don’t see ways they can improve. I’m totally satisfied.

Do you have any advice for potential customers?

Make sure to cut the project in pieces and really leverage their expertise into understanding the level of complexity and cost associated with the features you want to include. Leverage their general understanding of the startup industry. They work with many startups on what strategy works and what doesn’t work.

BACKGROUND

Please describe your company and your position there.

Head of Product

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire iteo?

To develop our new state of the art casino frontend

What were your goals for this project?

Give our clients much better UX. From tech perspective we wanted to have capable platform which will allow us to introduce new features as soon as possible to stay ahead of competition

SOLUTION

How did you select this vendor?

We did some extensive research on Polish market to find good supplier for native apps. Eventually we've decided to start from web first

Describe the project and the services they provided in detail.

as wrote above we've selected Iteo mostly because they really good in native apps development and UX sills. So far we haven't check these skill in the practice but I can definitely recommend web development services :)

What was the team composition?

From STS, PO, UX and QA, Iteo provided devs, PM and QA

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

so far everything works very well

How was project management arranged and how effective was it?

We do have Product Owner who works very closely with the developers team and this setup works great

What did you find most impressive about this company?

They are very open. All problems we had were sorted very fast.

Are there any areas for improvement?

at the moment everything is OK