IT KART

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Excellence Medical Billing Solutions, a healthcare company that provides tools and expertise to streamline and manage medical billing processes efficiently.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT KART?

We needed help achieving HIPAA compliance and conducting security audits, including vulnerability assessments and penetration testing. We also needed ongoing support with endpoint security and DLP.

SOLUTION

What was the scope of their involvement?

IT KART manages the end-to-end security and compliance scope for the project. The work includes a HIPAA assessment, detailed vulnerability assessment and penetration testing (VAPT) of applications and infrastructure, and remediation guidance. IT KART also implements endpoint security controls, data loss prevention (DLP) measures, and security best practices. Key deliverables include audit and VAPT reports, compliance gap analysis, risk mitigation recommendations, and ongoing security support to ensure continuous compliance and protection of sensitive healthcare data.IT KART has performed VAPT on our web-based medical billing application, supporting APIs, and underlying server infrastructure. The scope also includes cloud-hosted environments, databases containing PHI, network components, and endpoint systems. Particular focus is placed on access controls, data security, application vulnerabilities, and configurations impacting HIPAA compliance.

What is the team composition?

We work with two members of IT KART's team.

How did you come to work with IT KART?

We found them through an online search. We chose them over other options because they had high ratings, their pricing fit our budget, they had a great culture fit, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We started working with them in January 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our engagement with IT KART has resulted in the identification and remediation of critical and high-risk vulnerabilities, significantly strengthening our security posture. We've achieved improved HIPAA compliance readiness, enhanced endpoint protection and data loss prevention controls, and reduced overall security risk across applications and infrastructure. The project has delivered clear audit reports and actionable recommendations, enabling faster remediation, improved incident readiness, and greater confidence in protecting sensitive patient data.During the engagement, IT KART has identified and helped remediate multiple critical and high-severity vulnerabilities across our applications, servers, and endpoints, with the majority resolved within the recommended timelines. The project has improved our overall HIPAA compliance posture, closed key audit gaps, and strengthened security controls around access management, endpoint protection, and data handling. As a result, we've observed a measurable reduction in security risks, improved audit readiness, and no major security incidents following remediation.We've measured the improvements through a combination of internal security reviews and external assessments. Post-remediation VAPT and validation testing conducted by IT KART have confirmed that identified vulnerabilities have been effectively addressed. In addition, internal HIPAA compliance checks and audit readiness reviews have shown reduced gaps and improved control effectiveness, providing greater confidence during audits and ongoing security monitoring.

How did IT KART perform from a project management standpoint?

IT KART has demonstrated strong project management throughout the engagement. The project is well-planned with clear timelines, regular status updates, and structured communication. All key milestones, including assessments, reporting, and remediation guidance, have been delivered on time. The team is responsive and flexible in addressing our requirements and feedback.We communicate with them through virtual meetings, emails, and messaging apps.

IT KART delivered high-quality cybersecurity and compliance services with strong project management, technical expertise, and timely delivery.

What did you find most impressive about them?

What stands out the most about working with IT KART is their deep technical expertise combined with a practical, business-focused approach. They go beyond identifying vulnerabilities by providing clear, actionable remediation guidance aligned with compliance requirements. Their responsiveness, transparency, and ability to explain complex security issues in a straightforward manner make the engagement highly effective and easy to manage.

Are there any areas they could improve?

Overall, the engagement has been very smooth and well-executed. If anything, more frequent knowledge-sharing sessions or short walkthroughs during remediation could add additional value for our internal teams. That said, IT KART is always open to feedback and quickly addresses any suggestions, making the overall experience very positive.