This review was updated on January 11, 2019, by the client. The original star ratings were Overall – 5, Quality – 5, Schedule – 5, Cost – 5, NPS – 5. New content is below:
When did things start to go downhill and what specifically happened?
From the beginning, the apps did not pick up users’ locations properly; and the GPS functionality was one of the solution’s main components. We shouldn’t have launched them. I asked a friend with a technical background to look at the app. He said the problems with the code were uncorrectable.
Did the team composition change over time?
I worked primarily with Krunal (IT Consultant, iQlance). I believe he handed the project off to another team member in India.
How much did you financially invest?
I paid half of the $14,000 total upfront, and then an extra $2,000 to fix the GPS issue.
What is the status of the engagement?
The team did not respond to our letters. They only offered to complete development for money; we had already paid the $2,000 to fix the GPS functionality and couldn’t afford extra resources to complete the project. iQlance did not issue a refund. Moreover, we released the iOS and Android versions before they were ready. But in hindsight, we should have done one release at a time.
Has this engagement had an impact on your business?
That’s hard to say because I’ve moved on to other projects. I had raised money for this engagement via Indigogo. I’m worried about whether this experience will impact my reputation.
How was the project management/communication structure?
The initial contract was sloppy and unprofessional. The team rarely emailed. They always wanted to speak on the phone; this arrangement didn’t leave me with a paper trail. Getting in touch was difficult. iQlance slow to respond and assertive only when they wanted something from me.
What is their biggest area of improvement?
Their promises and offerings should be more realistic. The team never understood the project requirements. They used a template approach that didn’t deliver results. Also, I feel that the team’s website exaggerated their New York presence. They had a shared coworking space at that location.
Were any of these issues preventable?
They have yet to acknowledge their errors. I should have done a better job selecting a vendor and not paid upfront.
What advice do you have to potential clients to avoid this situation in the future?
Be cautious during the hiring process, especially for remote partnerships. We hired a lawyer after the problems arose. Clients should use an attorney to review the contract before work starts. I had limited resources and didn’t get one because I wanted to save money. I wish I had gotten a lawyer at the start.