The International Coaching Group Inc

BACKGROUND

Please describe your company and position.

I am the Senior HR Manager, of a contact center solutions company. 

Describe what your company does in a single sentence.

Our company provides high-touch customized contact center solutions for brands who deeply care about the quality of their customer experience.  

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The International Coaching Group Inc to accomplish?

• Provide training to our program Coaches and Managers

SOLUTION

How did you find The International Coaching Group Inc?

Referral

Why did you select The International Coaching Group Inc over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from The International Coaching Group Inc were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

They were responsibile for facilitating the 5/5/5 Coaching Skills Training Program to our program Coaches and anyone in a people managment position.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Coaches and managers that went through the training demostrated the skills learned through the course.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All training was delivered on time and met expectations.

What was your primary form of communication with The International Coaching Group Inc?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their ability to train via a virtual platform as we had the bulk of our workforce working from home.

Are there any areas for improvement or something The International Coaching Group Inc could have done differently?

Nothing specific. Each time they complete a course we meet with them to go over feedback that they try to incorporate for the next time.