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Innvestiga Market Specialists

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Auditoría CX y Cliente Misterioso: C.A. PA R.D.

Innvestiga es una firma especializada exclusivamente en el desarrollo de auditorías de Experiencia del Cliente (CX) y estudios de Cliente Misterioso para empresas del sector Retail en Centroamérica (Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica), Panamá, República Dominicana y Chiapas (México).

  • Min project size
    $1,000+
  • Hourly rate
    $25 - $49 / hr
  • Employees
    10 - 49
  • Year founded
    Founded 2008

Service Lines
Market Research
100%

No Focus Areas have been added yet…

Industries
Franchises
25%
Retail
25%
Consumer products & services
20%
Food & Beverage
20%
Advertising & marketing
10%
Clients
Small Business (<$10M)
45%
Enterprise (>$1B)
35%
Midmarket ($10M - $1B)
20%

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Our Story

At Innvestiga, we provide useful, timely intelligence (Información Oportuna) for retail leaders. We specialize in CX audits and mystery shopping across 8 markets: Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Panama, Dominican Republic, and Chiapas (Mexico). Delayed data is useless in retail. Through our dedicated local teams, we deliver objective store execution results in no more than 3 days, anywhere in the region, helping management solve store friction immediately.

What Sets Us Apart

Pure Specialization in CX & Mystery Shopping

We focus exclusively on retail CX audits and mystery shopper evaluations. We provide clear, objective operational data on exact staff behaviors (greeting, sales guidance, checkout execution) in the store.

Fast 3-Day Turnaround (Información Oportuna)

Delayed data is useless in retail. Our specialized system delivers store evaluation reports in 3 days or less, providing management with timely intelligence when it matters most.

Dedicated Local Teams Across 8 Markets

We operate with local teams direct on the ground in Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Panama, Dominican Republic, and Chiapas (Mexico)—ensuring rapid execution without travel overhead.

Commonly Asked Questions

Our maximum turnaround time is 3 days. Thanks to our specialized auditing system and dedicated local teams stationed in every market we cover, store evaluation results and analytical reports are delivered through ESI, our propietary platform, within 3 days of audit completion.

We maintain trained, dedicated local teams directly on the ground in Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Panama, Dominican Republic, and Chiapas (Mexico). This allows us to perform audits in any store location with rapid deployment, full local context, and no travel overhead.

We focus on "Información Oportuna"—timely, highly actionable data. Instead of generic surveys or delayed reports, we deliver specific behavioral audits of your staff (greeting, advisory, closing execution) in 3 days or less, enabling retail leaders to fix store-level issues immediately.

We specialize in retail CX auditing and Mystery Shopping programs across Central America (Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica), Panama, Dominican Republic, and Chiapas (Mexico). We partner with Retail Managers and Operations Directors who need fast, objective evaluations of store execution and customer service protocols.

We utilize standardized auditing protocols and centralized data validation alongside our trained local teams in each country. This ensures that whether an audit is conducted in San José, Guatemala City, Santo Domingo, or Tapachula, your leadership team receives standardized, objective, and comparable execution metrics.

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