Contact InnoTrust Labs
Get a real-time quoteSalesforce consulting experts
Innotrust Labs is a Salesforce consulting firm focused on helping businesses deliver faster, smarter customer service through voice and AI.
We specialize in Service Cloud Voice (SCV) and Agentforce, bringing deep, hands-on expertise in connecting your phone channel, CRM, and AI agents into one seamless experience.
What we do:
Service Cloud Voice: End-to-end SCV implementation with Amazon Connect, IVR and contact flow design, call routing, real-time transcription, and migration from legacy telephony systems.
Agentforce & Agentforce Voice: AI agents that resolve customer queries autonomously across voice, chat, and messaging, with smooth handoff to human agents when needed.
Service Cloud: Case management, Omni-Channel routing, knowledge, and service console setup.
Sales Cloud: Lead-to-cash processes, automation, and sales productivity.
Chat & Messaging: Messaging for In-App and Web, including migration from legacy Chat.
Experience Cloud: Customer and partner portals connected to your service operations.
Health cloud : End to end process building for patients
Why clients choose Innotrust Labs:
Our team is multi-certified, with years of experience delivering Service Cloud Voice and Amazon Connect projects for clients worldwide. We design AI agents with cost-efficiency in mind, so your automation scales without surprises.
Whether you're launching a contact center, upgrading to AI-powered service, or fixing an existing setup, we're ready to help.
Let's talk: contact@innotrustlabs.com
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Min project size
$1,000+
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Hourly rate
< $25 / hr
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Employees
10 - 49
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Year founded
Founded 2024
Service Lines
- AI Agents
- 20%
- Staffing
- 10%
Select Focus Area
- Application Platforms
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- Force
- 80%
- Amazon Application Development Framework
- 20%
- CRM Functions
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- CRM Customer Support
- 70%
- Sales automation
- 30%
- AI Agent Development Focus
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- AI Agent Platforms & Builders
- 50%
- Voice AI Agents
- 50%
- AI Agent Purpose Focus
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- Customer Service AI Agents
- 70%
- Sales & Lead Generation AI Agents
- 30%
- AI Platform Integration Focus
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- Salesforce AI Integration
- 100%
- CRM Solutions
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- Programming & Scripting
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- Apex
- 70%
- JavaScript
- 30%
- Staffing Focus
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Industries
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Clients
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Our Story
InnoTrust Labs was founded in 2024 by Salesforce specialists who spent years building and supporting contact centers on Service Cloud Voice and Amazon Connect. We kept seeing businesses held back by legacy CTI, disconnected phone systems and AI pilots that never reached production. Our mission: unify voice, CRM and AI so every customer conversation is faster, smarter and fully tracked. We value deep technical ownership, transparent delivery and long-term partnerships.
What Sets Us Apart
Service Cloud Voice & Amazon Connect Specialists
Voice is our core, not a side offering. Our team has years of hands-on experience implementing, supporting and extending Service Cloud Voice with Amazon Connect, including contributions to Salesforce's open-source SCV Lambda code, so we solve telephony issues others escalate.Production-Ready Agentforce & AI
We build Agentforce and Agentforce Voice agents that go live, not demos. Every agent ships with guardrails, secure customer authentication, clean human handoff and cost-efficiency designed in, across voice, chat, SMS and messaging.Certified, Senior-Led Delivery
Multi-certified Salesforce consultants (Agentforce, OmniStudio, Platform Developer, Sales Cloud and more) work directly on your project. No hand-offs to juniors: the experts who scope your solution are the ones who build, test and support it.
Contact InnoTrust Labs
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