Infinity Soft Solutionz

BACKGROUND

Please describe your company and position.

I am the Skin care brand of Shivora Naturals (SMC-Private) Limited

Describe what your company does in a single sentence.

We’re proud to be the first women-owned snail farm in Pakistan, offering you 100% original snail farming production.  Our ingredients are clean and cruelty-free, because we care about you  Rest assured, our products are 100% original, lab-tested, and legally certified for your peace of mind.  Great news! Our products are suitable for all skin types, so everyone can enjoy the benefits. Give us a try and experience the magic of nature!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Infinity Soft Solutionz to accomplish?

• E-Commerce Store Creation
• Digital Marketing
• Business Consultation

SOLUTION

How did you find Infinity Soft Solutionz?

• Online Search
• Referral

Why did you select Infinity Soft Solutionz over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Infinity Soft Solutionz were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work & Key Deliverables:
Infinity Soft Solutionz provided comprehensive digital services for Shivora Natural Skincare Brand, covering website development, SEO, and digital marketing. The scope of work included:

Website Development: Designed and developed a user-friendly Shopify website, ensuring a seamless shopping experience with optimized UI/UX.
SEO Optimization: Implemented on-page and off-page SEO strategies, keyword optimization, and technical improvements to enhance search rankings.
Google Merchant & GMB Setup: Assisted in setting up and optimizing Google Merchant Center and Google My Business profiles to boost online visibility.
Digital Marketing Support: Provided strategic guidance on running Google Ads and social media campaigns to drive targeted traffic.
E-commerce Enhancements: Integrated payment gateways, improved site speed, and optimized product listings for better conversion rates.

The team ensured timely communication, delivered all tasks within the agreed timeframe, and provided ongoing support to improve Shivora Natural’s online presence.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes & Success Metrics

• Website speed improved by 40% after optimization, leading to better user experience.
• Enhanced mobile responsiveness, reducing bounce rates.

Overall, the project significantly improved Shivora Natural Skincare Brand’s digital presence, visibility, and sales performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management & Communication
Infinity Soft Solutionz demonstrated excellent project management throughout the engagement. They maintained clear and transparent communication, ensuring that all milestones were met on time.

• Timely Delivery: Every project phase was completed as per the agreed timeline, with regular updates and check-ins.
• Responsiveness: The team was highly responsive to our queries and needs, addressing any concerns promptly via email, WhatsApp, and scheduled calls.
• Flexibility & Problem-Solving: They efficiently adapted to any changes or additional requirements, offering solutions aligned with our business goals.
• Proactive Approach: They didn’t just execute tasks but also provided valuable insights and recommendations to improve our website performance and digital marketing strategy.

Overall, their structured and professional approach made the entire process smooth and stress-free.

What was your primary form of communication with Infinity Soft Solutionz?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most about Infinity Soft Solutionz was their deep expertise in eCommerce and digital marketing, combined with their proactive approach to problem-solving. Unlike many agencies that simply follow instructions, they take the time to understand our brand, analyze our needs, and offer strategic recommendations that significantly improved our online presence.

Are there any areas for improvement or something Infinity Soft Solutionz could have done differently?

Areas for Improvement:
While our experience with Infinity Soft Solutionz was overwhelmingly positive, there’s always room for growth. One area they could improve is expanding their documentation process for project updates. While their communication was excellent, having more structured progress reports or a client dashboard to track ongoing tasks would add even more transparency.

Additionally, as they continue to grow, offering even more in-depth competitor analysis and market insights could further enhance their value for businesses looking to scale.

That said, these are minor suggestions. Overall, their expertise, responsiveness, and commitment to delivering results made them a fantastic partner for our digital needs.