Indexnine Technologies

BACKGROUND

Please describe your company and position.

I am the CTO of Dwellin

Describe what your company does in a single sentence.

Dwellin is a home management platform that helps U.S. homeowners organize their property, stay on top of maintenance, and effortlessly connect with trusted service providers through neighborhood-driven scheduling and AI-powered insights.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Indexnine Technologies to accomplish?

• The primary objectives of this project were to: Develop a robust and intuitive application that simplifies home management for users.
• Empower homeowners with data-driven insights to make informed decisions about maintenance and environmental impact. Provide actionable recommendations to help users reduce both their financial outlay and carbon footprint.

SOLUTION

How did you find Indexnine Technologies?

Referral

Why did you select Indexnine Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Indexnine Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The vendor was responsible for end-to-end development of Dwellin’s mobile and web applications, supporting its mission to simplify homeownership through asset management, proactive maintenance, and access to neighborhood service bookings via Dwellin ProConnect.

 
1. Product Architecture & Planning
Requirements Discovery & Technical Scoping
Collaborate with Dwellin’s product and design teams to convert product feature definitions into technical implementation plans.

Architecture Design
Define scalable backend services and database structures to support asset tracking, task scheduling, push/email notifications, provider integrations, and payments.

Deliverables:

• Technical architecture diagrams
• API specifications
• Sprint plan and release roadmap
   

2. Homeowner App (iOS, Android)
Features Built:

Home profile setup with smart address resolution
Asset management: manual input + AI-assisted identification from receipts and photos
Maintenance task scheduling and reminders

Service booking via:

Dwellin ProConnect: Group-based neighborhood service alerts and joining mechanism
Notifications (push, email)
Service history and receipts
Referral and credit tracking system

Deliverables:

Production-ready mobile apps (iOS/Android)
Integrated support for Stripe payments, Google Maps API, and AI modules
QA test cases and results
 
3. Backend Development
Secure APIs for user, asset, job, and provider data
Job assignment logic with fallback routing
Zip-code and address-based availability logic for services
Scheduling engine with automated reminder flows
Payment flows for both one-off and group bookings
Logging, monitoring, and analytics integration (e.g., Mixpanel)

Deliverables:

Deployed backend (e.g., Node/Express/PostgreSQL on AWS)
API documentation
Admin panel for internal ops
 
4. AI Integration
Asset recognition from receipts/photos using Google Vision and Gemini
Task creation agent based on asset types
Manual library ingestion (PDFs → searchable help for users)
Future support for predictive maintenance suggestions

Deliverables:

Integrated AI pipelines
Admin-accessible tooling to refine and test models
Manual ingestion interface
 
5. Deployment & Maintenance
CI/CD pipeline setup for staging and production
Hosting setup with monitoring and error logging
Ongoing bug fixes and iteration support post-launch

Deliverables:

Staging and production environments
Rollback plans
 
6. Project Management & Communication
Weekly sprint planning and demos
Jira-based task tracking and status reporting
Slack channel integration for real-time collaboration

Deliverables:

Biweekly release notes
Jira burndown charts

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The ultimate measure of success for this project is successful market adoption, indicated by: A growing user base and active engagement. Positive user feedback and reviews.

Demonstrable impact on users' ability to reduce home maintenance costs and carbon emissions. Achieving target download and retention rates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was very smooth overall. The team remained on top of things that needed to be done even if it was further into the future. Delivery timelines were based on a high level of open collaboration and this helped being on time. There were no unrealistic expectations set from the start which helped delivery timelines. 

The team was always super responsive even if it was the middle of the night on a weekend. 

What was your primary form of communication with Indexnine Technologies?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The culture to always keep learning, open to trying out new things and technologies even if it was not in their wheelhouse and being honest about what can or cannot be done with a specific timeline in mind.

Are there any areas for improvement or something Indexnine Technologies could have done differently?

There is always room for improvement and I think having more skillsets and experience across technologies and products will help their clients. Having said that, Indexnine is growing very fast now and has in-house studios to accelerate this for future clients.

BACKGROUND

Please describe your company and position.

I am a Former Executive of QuickHeal

Describe what your company does in a single sentence.

Builds cybersecurity products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Indexnine Technologies to accomplish?

• Build UX & UI for EDR / XDR product
• Support various initiatives to improve end-user-client experience in Quickheal.

SOLUTION

How did you find Indexnine Technologies?

Referral

Why did you select Indexnine Technologies over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Did well in PoC stage. Better than other vendors considered

How many teammates from Indexnine Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Design user experience of Quick Heal's EDR product. Later the product was expanded to cover XDR use cases. So, the scope of the project increased as well
2. Develop UI as per the new UX
3. Build the mobile version of antivirus product
4. Build sciter based UI for desktops

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. UX wireframe reviews with SOC analysts
2. UI revamp
3. Availability of mobile application

Describe their project management. Did they deliver items on time? How did they respond to your needs?

1. The project progress was tracked regularly from both sides
2. Vendor's leadership as well as our stakeholders were involved in the tracking
3. ANy potential slippages were identified early in the cycle and plan adjusted accordingly 
4. Change in scope was also discussed proactively and plan adjusted subsequently
5. They were very responsive to our needs. Took feedback at all stages. And were willing to make changes as per the feedback

What was your primary form of communication with Indexnine Technologies?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

1. Top leadership is engaged in the projects. And track progress regularly
2. Good & talented employees. Very engaged
3. Could support entire lifecycle - user research, UX design, UI dev, backend dev, mobile dev 

Are there any areas for improvement or something Indexnine Technologies could have done differently?

My experience with Indexnine was overall good. Nothing that I can think of as areas of improvements 

BACKGROUND

Please describe your company and position.

I am the CPO of Quanfluence

Describe what your company does in a single sentence.

We have built a photonics based ising machine for solving complex optimization problems 100X faster, and our longer term vision is to build a quantum computer.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Indexnine Technologies to accomplish?
Build a platform to showcase use case of ising machine in financial domain.

SOLUTION

How did you find Indexnine Technologies?

Referral

Why did you select Indexnine Technologies over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Indexnine Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The goal of this project was to build a portfolio optimization platform that would showcase the capabilities of the Quanfluence ising machine.

1. Multiple users+authentication for the platform
2. Each user has the abilty to build her own finance portfolio by defining 'buckets' of sectors from which stocks can be picked 
3. Multiple buckets for portfolio
4. Simulations
5. Integration with Quanlluence APIs for stock picking abd rebalancing

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A working portfolio optimization platform that enables creation of multiple users. Each user is able to authenticate, login, create own stock portfolio, carry out simulations,  and rebalance the portfolio as per need. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was very responsive. They setup meetings and demos at important milestones to showcase their design and development work. 

The design team did an excellent job of understanding our domain of work and the exact requirements and delivered a platform with a very good interface.

What was your primary form of communication with Indexnine Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

The team understood our requirements well. It is not easy to understand the use cases or tech associated with quantum-inspired hardware solutions, but they were able to do this.

Are there any areas for improvement or something Indexnine Technologies could have done differently?

Nothing really that comes to mind.  Our experience has been really good overall.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of a B2B SaaS company. Our digital platform streamlines and manages the entire coaching process for coaches and clients, supporting both individual and team coaching with integrated tools for growth and business management.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Indexnine Technologies?

We needed our mobile app to be developed to support our web application. Being a small team, we didn’t want to hire a dedicated mobile team.

SOLUTION

What was the scope of work with Indexnine Technologies?

Indexnine Technologies handled the UX and design of our mobile app. The team also developed and delivered the app for iOS and Android. The primary features included managing clients, scheduling sessions, note-taking, assigning actions, notifications, and sending messages. We chose not to build the more complicated admin features for mobile, looking at the user needs and journey.

What is the team composition?

We worked with five teammates from Indexnine Technologies.

How did you come to work with Indexnine Technologies?

We found Indexnine Technologies through a referral. We knew the founders before they started Indexnine Technologies and had worked with Anand, the co-founder and CTO, and Shashank, the co-founder and CEO, for more than a decade.

What is the status of this engagement?

The initial project lasted from October 2023–March 2024. However, we’ve since extended our partnership, and Indexnine Technologies now acts as our partner in mobile development and UI/UX.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen success through the visual designs and demos. Indexnine Technologies has delivered new designs, incorporated our feedback, and provided a working demo of the app.

How did Indexnine Technologies perform from a project management standpoint?

We had regular communication with check-ins and progress updates. We collaborated almost every day. We communicated in person and through virtual meetings. The team was very accommodating and worked as a partner invested in our success rather than a vendor delivering an agreed project.

Timelines exceeded the original three-month agreement, but it’s natural for the scope to evolve. We did the right thing by giving breathing space. The team handled the usual feature scope creep and timelines very well. 

We had multiple rounds of testing to address developmental bugs.

What did you find most impressive about them?

We've been impressed with Indexnine Technologies' transparency, openness, and willingness to go above and beyond.

Are there any areas they could improve?

No, there aren’t any.

BACKGROUND

Introduce your business and what you do there.

We help finance teams move faster and smarter. Our all-in-one platform combines AP automation, payments, document management, and workflow automation to eliminate manual tasks, improve cash flow visibility, and strengthen financial controls.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Indexnine Technologies?

Indexnine Technologies was brought on to extend our QA bandwidth and help ensure broader test coverage.

SOLUTION

What was the scope of their involvement?

Indexnine Technologies has primarily provided QA support across multiple product areas. Their responsibilities have included writing and executing test cases, running regression and smoke suites during sprint cycles, logging and verifying defects, and supporting exploratory and ad hoc testing when needed. In some areas, they’ve also contributed to test documentation and light automation efforts. Deliverables typically include test case coverage in our management tools, validated test runs, and structured feedback on functionality under test. The scope has evolved as priorities shift, and we’re continuing to align expectations and output for long-term effectiveness.

What is the team composition?

We work with 5–6 teammates from Indexnine Technologies.

How did you come to work with Indexnine Technologies?

I inherited the relationship when I joined, so I didn’t personally choose Indexnine Technologies. However, I’ve chosen to continue the partnership because of the deep domain knowledge they’ve built over time, their adaptability to our evolving QA processes, and the strong individual contributors we’ve developed within the team. Their familiarity with our systems and ability to scale with our needs has made them a dependable long-term partner.

What is the status of this engagement?

We started working with Indexnine Technologies in January 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since partnering with Indexnine Technologies, we’ve seen a noticeable improvement in QA throughput and overall test discipline. Regression execution time has improved by approximately 30% during peak sprint cycles, and overall test case coverage has increased by over 40% across our key offerings. Their support has helped reduce internal testing backlog and improve turnaround time for validations. We’ve also seen more consistent documentation and clearer test artifacts from core team members. That said, we’re still addressing variability in performance across the team to ensure more consistent quality and accountability across the board.

How did Indexnine Technologies perform from a project management standpoint?

Project management has been generally reliable, especially when clear timelines and expectations are set upfront. The team is responsive and typically quick to react to blockers or urgent requests. That said, proactive follow-up and planning can sometimes vary depending on the individual, which we’ve had to address through more structured check-ins and clearer task assignments. When communication is strong and responsibilities are well-defined, they deliver consistently and align well with our internal cadence.

We track QA throughput using a combination of Jira dashboards and Zephyr reports. Specifically, we look at the number of test cases executed per sprint, pass/fail rates, and the time taken to complete regression cycles. For coverage, we measure the ratio of written test cases to acceptance criteria across features, along with gaps identified post-deployment. We also monitor ticket turnaround time and bug reopen rates as indicators of QA effectiveness. While the data isn’t always perfect, it provides a directional view of progress.

What did you find most impressive about them?

One thing that stands out is the passion and dedication of several of their QA engineers. When you get the right people on a task, they’re deeply invested — thorough in their testing, quick to engage in discussions, and eager to improve processes. That level of ownership, especially in an offshore context, isn’t always easy to find. While not every engagement has been perfect, there’s a strong core of talent that genuinely cares about quality and contributes meaningfully to our delivery goals.

Are there any areas they could improve?

One of the main challenges has been consistency across the team. While some individual contributors have been excellent — proactive, detail-oriented, and highly dependable — others have needed more coaching and oversight to meet expectations. We’ve also had to invest time in aligning on communication norms, documentation standards, and QA ownership. Because the team is offshore, time zone overlap and asynchronous feedback loops sometimes slow down iteration. That said, when expectations are clearly set and followed up on, we’ve seen strong engagement and a willingness to improve.

What advice do you have for clients with similar needs to yours?

Set clear expectations and invest time in aligning on communication and documentation standards. Consider implementing structured processes to promote consistency and accountability within the team.

BACKGROUND

Please describe your company and position.

I am the CEO of Sensable

Describe what your company does in a single sentence.

Sensable is a Vision-AI platform for managing manufacturing and distribution center operations. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Indexnine Technologies to accomplish?

• UI

SOLUTION

How did you find Indexnine Technologies?

Prior Interaction

Why did you select Indexnine Technologies over others?

• High ratings
• Great culture fit

How many teammates from Indexnine Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

(1) UX design that confirmed to customer behavior was delivered

(2) The entire project customized for AI -Vision solution was delivered. The project had high complexity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The customer facing UI for AI-vision application with detailed mathematical complexities was delivered and appreciated by the customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive. On Time and top quality.

What was your primary form of communication with Indexnine Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

(1) Flexibility

(2) They managed complexity very well.

(3) Superior responsiveness 

Are there any areas for improvement or something Indexnine Technologies could have done differently?

I was very happy with the services and continue to recommend them

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Creda Health

Describe what your company does in a single sentence.

KnowYourMeds/Creda Health is a smartphone app
that helps you manage your health - including
prescription medications, chronic conditions,
key vitals, etc. for you and your family.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Indexnine Technologies to accomplish?

• Deliver an easy-to-use assistant application to handle chronic device management.
• Product Ideation and Discovery, UX Design, Mobile and Web app Development, Cloud Architecture and deployments, and continuous support

SOLUTION

How did you find Indexnine Technologies?

Referral

Why did you select Indexnine Technologies over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Indexnine Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Product Ideation and Discovery, UX Design, Mobile and Web app Development, Cloud Architecture and deployments, and continuous support

Deliver an easy-to-use assistant application to handle chronic condition management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As product engineering partners, we helped KYM build, pivoted to a variety of customer profiles, and managed the release of these applications to the app stores.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Senior product manager assigned to project - very expereinced and knowledgeable. Daily zoom calls. 

Product releases delivered on time. Very responsvive management as well as team members

What was your primary form of communication with Indexnine Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

I was impressed by the experience level of all employees.

Are there any areas for improvement or something Indexnine Technologies could have done differently?

no

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and co-founder of Metalmark, an indoor air quality solutions company. We’re a Cambridge-based Harvard spinout that develops innovative indoor air quality solutions aimed at improving health and environmental sustainability.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Indexnine Technologies?

We needed help with the prototyping and development of a web and mobile app for our products.

SOLUTION

What was the scope of their involvement?

Indexnine Technologies has designed our app and created its data architecture. The team has also integrated the app into the cloud and developed its front end. The app started as a simple prototype and has since evolved into a full-featured app for data reporting, analysis, and operational management. The app can aggregate, analyze, and report indoor environmental quality data in multiple formats.

What is the team composition?

We’ve worked with 2–7 teammates from Indexnine Technologies.

How did you come to work with Indexnine Technologies?

We found them through a referral. We chose them over other options because of their capabilities in full-stack software development, data architecture/backend, UX, and ML.

How much have you invested with them?

We’ve spent a confidential amount.

What is the status of this engagement?

We started working together in January 2022, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Indexnine Technologies has demoed, customer-tested, and launched our product. Our customers have found the app self-explanatory and user-friendly. They appreciate the data reporting and ability to make operational changes. They now have data insights on indoor environmental quality and can report to management about the quality of the indoor environment.

How did Indexnine Technologies perform from a project management standpoint?

We’ve appreciated working with Indexnine Technologies. They have internal project managers and project management training, as well as executive oversight. Their focus on project management and delivery ensures that our products are delivered on time and new features are rolled out accordingly. The team is always cost-conscious and works with us to reduce operational costs. We communicate via virtual meetings and email.

What did you find most impressive about them?

We’ve found their end-to-end capabilities quite impressive. They’re constantly looking to augment their capabilities to bring value to clients.

Are there any areas they could improve?

No, there aren’t any.

BACKGROUND

Please describe your company and position.

I am the CTO Ginesys One of Ginny Systems Ltd (Ginesys)

Describe what your company does in a single sentence.

We are a retail Tech SaaS company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Indexnine Technologies to accomplish?

• Reduce defect leakage

SOLUTION

How did you find Indexnine Technologies?

Other

Why did you select Indexnine Technologies over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Indexnine Technologies were assigned to this project?

20

Describe the scope of work in detail. Please include a summary of key deliverables.

Automation testing for an application

Custom development for product

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Outcome based projecy with sucess fee, productivity metrics (test case per day and defect leakage)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Daily stand up
• Weekly meetings
• Monthly steer Cos

What was your primary form of communication with Indexnine Technologies?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• They have a great product engineering capability
• Aligned management team 
• Driven talent

Are there any areas for improvement or something Indexnine Technologies could have done differently?

• Nothing really - joint approach helps alignment