Incogniq

BACKGROUND

Please describe your company and position.

I am the Graphic Designer of Graphic Designers SA

Describe what your company does in a single sentence.

We run an online store that sells products directly to customers through our eCommerce website and marketing channels.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Incogniq to accomplish?

We hired Incogniq to automate repetitive tasks, improve our workflows, and build better reporting so we could scale faster.

SOLUTION

How did you find Incogniq?

• Online Search
• Referral

Why did you select Incogniq over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned
• Other

How many teammates from Incogniq were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Incogniq reviewed our eCommerce workflows, identified areas we could automate, and built systems to improve order processing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We reduced manual work, improved response times, and saved hours every week.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I manage an eCommerce business. My role focuses on scaling the business and improving sales.

What was your primary form of communication with Incogniq?

Email or Messaging App

What did you find most impressive or unique about this company?

They worked fast, communicated clearly, and delivered solutions that were practical.

Are there any areas for improvement or something Incogniq could have done differently?

Overall, the experience was great. If anything, more written documentation for our team would’ve been helpful.