Inboxio

BACKGROUND

Please describe your company and position.

I am the Sales Manager of Equinox Dynamics

Describe what your company does in a single sentence.

Equinox Dynamics LDA helps businesses grow online by combining SEO, web-design, development, advertising and digital-marketing into tailored strategies that boost traffic, conversions and long-term growth

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inboxio to accomplish?

• Implement automated email flows to recover abandoned carts and maximize customer lifetime value.
• Achieve predictable, measurable email revenue from our customer base.

SOLUTION

How did you find Inboxio?

• Online Search
• Clutch Site

Why did you select Inboxio over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Inboxio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Inboxio handled a comprehensive email marketing setup for our Shopify stores, including technical platform configuration, email strategy and content creation. Key deliverables included: (1) complete email marketing strategy document aligned with our business goals, (2) 8 automated email flows covering the entire customer journey, (3) professional email templates designed specifically for our brands, (4) cart abandonment recovery sequences optimized for conversion, (5) welcome series for new subscribers, (6) post-purchase flows to increase AOV and customer lifetime value, (7) win-back campaigns for inactive customers, (8) performance tracking and analytics setup, (9) weekly optimization reports and insights, and (10) ongoing monthly campaign management and A/B testing recommendations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the first 90 days, we saw significant improvements across key metrics: - Email revenue increased to 30-35% of total stores revenue (from near zero) - Email subscriber engagement increased dramatically with automated flows - Customer repeat purchase rate improved - Inbound customer inquiries and repeat order volume nearly doubled as a result of effective email nurturing - Average order value increased through post-purchase and cross-sell email sequences - Customer lifetime value improved significantly across all Shopify stores

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Inboxio demonstrated exceptional project management from start to finish. Their approach was systematic, transparent, and deeply collaborative. They established clear milestones at the beginning, provided detailed project roadmaps, and maintained consistent visibility into progress across all deliverables. Every Klaviyo deliverable and optimization recommendation was delivered on schedule - often ahead of our expected timeline - giving us confidence in their ability to execute complex projects efficiently.

What was your primary form of communication with Inboxio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What set Inboxio apart was their commitment to understanding our business before building solutions. Rather than applying a template approach, they invested time in learning our Shopify stores' unique characteristics, customer segments, sales cycles, and growth challenges. This deep business understanding directly translated into email strategies that felt custom-built for our specific needs, not generic.

Are there any areas for improvement or something Inboxio could have done differently?

From our perspective, there are genuinely no significant areas for improvement. Inboxio delivered exactly what was promised and exceeded our expectations across multiple dimensions. Their execution was professional and thorough - every deliverable met our specifications and quality standards, often surpassing what we anticipated. Their communication was excellent: responsive, clear, proactive, and consistently aligned with our business objectives.

BACKGROUND

Please describe your company and position.

I am the CEO of U1CORE

Describe what your company does in a single sentence.

We are doing webdesign and webdevelopment for SaaS and e-Commerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Inboxio to accomplish?

• We had a client who were in need of E-Commerce optimization
• Email Marketing campaign for our client

SOLUTION

How did you find Inboxio?

Referral

Why did you select Inboxio over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Inboxio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Objective:
Increase sales, engagement, and brand awareness through email campaigns, automation, and customer retention strategies.

Key Tasks:

Campaign Strategy: Develop email marketing strategies aligned with business goals. Segment the email list for targeted campaigns.
Content Creation: Write engaging copy, design visually appealing templates, and curate product images. Craft compelling subject lines and CTAs.
Email Automation: Set up automated workflows (welcome series, abandoned cart, post-purchase follow-ups). Personalize emails based on customer behavior.
List Management: Clean and segment the email list, ensuring accuracy and compliance with GDPR.
Campaign Execution: Plan and execute campaigns around product launches, holidays, and sales. Ensure timely delivery.
Performance Tracking: Track metrics (open rates, CTR, ROI) and optimize campaigns through A/B testing.
Customer Engagement: Respond to inquiries, create loyalty campaigns, and foster customer relationships.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Andriy and the entire Inboxio team were amazing to work with. From start to finish, they demonstrated exceptional expertise, attention to detail, and a deep understanding of our needs. The project exceeded our expectations, and the measurable outcomes speak for themselves. We saw a significant increase in engagement, with a higher open rate and click-through rate for our email campaigns. Additionally, the seamless automation set up by the team has saved us countless hours, allowing us to focus on other areas of growth. Their professionalism and dedication made a real impact on our business, and we look forward to continuing our work together.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Andriy and the Inboxio team’s project management was outstanding. They consistently delivered items on time, often ahead of schedule, which was a huge relief. Their communication was clear and proactive throughout the entire process. Whenever we had a need or a change in direction, they responded quickly and effectively, always offering thoughtful solutions. They kept everything on track, and we were confident in their ability to handle any challenges that came up. It was clear that they were invested in our success, and their attention to detail made the entire experience seamless and stress-free.

What was your primary form of communication with Inboxio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Andriy and the Inboxio team was their deep understanding of our goals and how they tailored their approach to meet our specific needs. They didn’t just execute tasks—they took the time to understand the bigger picture and ensured every decision aligned with our long-term vision. Their creativity, combined with their technical expertise, made their solutions feel fresh and innovative. The level of personalization and care they brought to the project was truly unique, and it was clear they were fully invested in delivering the best results for us.

Are there any areas for improvement or something Inboxio could have done differently?

I wanna see more team engagement, looks like Andrii is the orchester man, I think more team effort will give even better results