Illustrate It Video

BACKGROUND

Please describe your company and your position there.

Digital Identity Company Sr Manager, Customer Education

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Illustrate It Video, and what were your goals?

Develop a video for our customers to promote adoption with our updated solution

SOLUTION

How did you select this vendor and what were the deciding factors?

Illustrate IT ability to work through numerous revisions patiently, provide a consultative process and deliver a fresh engaging look made them the best vendor for the project

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We leveraged the existing video, rescripted with the new features, and created a cleaner look for the storyboard We worked through POCs and landed on the final look and feel Numerous refinements were made on our behalf and delivered timely

Who did you work with and what was the feedback process like?

We worked with Rebecca and she was very attentive and provided valuable feedback on refining the final video

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Overall we ended up with a powerful adoption video to engage our customers and that is paramount for our solution

Describe their project management style, including communication tools and timeliness.

Their style was very helpful, always considerate of our numerous changes

What did you find most impressive or unique about this company?

We're impressed by their ability to navigate our needs and changes in a timely manner.

Are there any areas for improvement or something they could have done differently?

None