ICT Information Systems LLC

BACKGROUND

Please describe your company and position.

I am the CTO of ICL Inc

Describe what your company does in a single sentence.

ICL is a software and services company that provides real-time transportation visibility for managing vehicle logistics and rail transport processes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ICT Information Systems LLC to accomplish?

• MSP support services
• Hybrid/Cloud Implementations
• Server and SAN Installations
• VMware Implementations
• Various consulting projects

SOLUTION

How did you find ICT Information Systems LLC?

Referral

Why did you select ICT Information Systems LLC over others?

• High ratings
• Close to my geographic location
• Referred to me

How many teammates from ICT Information Systems LLC were assigned to this project?

12

Describe the scope of work in detail. Please include a summary of key deliverables.

Supporting our network and staff for daily IT operations and providing higher level consulting for larger projects.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are very happy with their responsiveness and level of expertise.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project timelines were agreed upon and met. They did a good job.

What was your primary form of communication with ICT Information Systems LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The depth of technical support from their team, from Tier 1 to Tier 3 engineers were all impressive.

Are there any areas for improvement or something ICT Information Systems LLC could have done differently?

We are very happy with them.