iCentric Agency

BACKGROUND

Please describe your company and position.

I am the CEO of Maylily

Describe what your company does in a single sentence.

MAYLILY is a premium accessories brand for children and women

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iCentric Agency to accomplish?

We first used iCentric Agency's services to acquire IoT solutions for supply chain and inventory management. Our specific goals were to reduce losses, improve stock control, and keep production cycles uninterrupted by raw material shortages or corruption. 
Managing the inventory of some specialized raw materials for our bionutrition products started to become challenging because demand was constantly rising or falling, making it difficult to maintain the proper balance of inventories without overstocking or experiencing a critical stockout. 
This is where the user asked iCentric Agency's creative IoT engineering to assist in realizing a system that could effectively manage product stockpiles, gather data in a timely manner, and react in real time to changes in demand.

SOLUTION

How did you find iCentric Agency?

• Online Search
• Clutch Site

Why did you select iCentric Agency over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from iCentric Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

From the beginning, iCentric Agency took a strategic and all-encompassing strategy.  They created an IoT-enabled supply chain management and inventory system especially for the functional food and supplement sector.  In order to regularly monitor stock levels and environmental elements like temperature and humidity both crucial for maintaining the quality of our ingredients—they put sensors throughout our storage facilities.  
Additionally, they installed monitoring devices across our supply chain to keep an eye on shipments and deliver real-time status and position updates.  Setting up the IoT infrastructure, creating an intuitive dashboard for remote inventory monitoring and management, and incorporating alarms that inform us of low stock or changes in environmental conditions that could cause spoiling were the main objectives.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our operations have changed as a result of this initiative.  Inventory management has greatly improved after utilizing the IoT technology from iCentric Agency.  Ingredient shortages have been prevented thanks to the adoption of real-time stock level monitoring, which allows for replenishment before materials run out. 
Perishable product waste has also decreased as a result of improved environmental monitoring and management.  All of these adjustments have guaranteed fewer disruptions to the production cycle and lower costs associated with them.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They completed every phase of the project on schedule and with great organization.  They were prompt and attentive in attending to our needs whenever we had inquiries or new demands.  We were able to easily stay up to date on developments and the future stages because of the clear and consistent communication.

What was your primary form of communication with iCentric Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

iCentric Agency provided rigorous training for our staff to guarantee we could fully exploit the new system. The team's profound understanding in IoT and supply chain management was clear, and the solution exceeded our expectations.

Are there any areas for improvement or something iCentric Agency could have done differently?

NONE

BACKGROUND

Please describe your company and position.

I am the Director of Bailey Services Ltd

Describe what your company does in a single sentence.

Whether for your company, your site, or your project, look no further. With an extensive network of the best professionals in the industry we can quickly get up to speed on your ways of working and integrate seamlessly into your operation. We leverage our large network of Subject Matter Experts and Project Managers to provide clients with comprehensive end-to-end project solutions. We actively promote lean, science and risk-based life cycle approaches including ASTM E2500, GAMP 5 and QbD methodology. Our emphasis is on providing you with the right solutions to achieve your objectives. We understand the need to be proactive in response to change during projects, assess risk, identify options and deliver projects on time, within budget, whilst maintaining quality and safety at all times.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iCentric Agency to accomplish?

• We had put a fitness app on the App Store, but it needed to be updated because the app code was out of current.

SOLUTION

How did you find iCentric Agency?

• Online Search
• Clutch Site

Why did you select iCentric Agency over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from iCentric Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

After looking over the code, they quickly and effectively developed a feasible strategy that was also reasonably priced.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The product was delivered on schedule and under budget.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Outstanding overall.  They are personable, amiable, and excellent at solving problems.  They recognize that you have other responsibilities and give you, the customer, space to continue working on other projects.

What was your primary form of communication with iCentric Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were amiable, sympathetic to our problems, and prepared to accommodate our requirements and circumstances rather than expecting us to get around them.

Are there any areas for improvement or something iCentric Agency could have done differently?

Nope, not really at all.  We plan to commission other projects from them.

BACKGROUND

Please describe your company and position.

I am the President of Actium Technology

Describe what your company does in a single sentence.

We develop suites of IT solutions dedicated to hygiene and sanitation in the health, education and food sectors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iCentric Agency to accomplish?

• To assist us in developing our vision and establishing a financial marketplace, we engaged iCentric Agency.

SOLUTION

How did you find iCentric Agency?

• Online Search
• Clutch Site

Why did you select iCentric Agency over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from iCentric Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A financial marketplace was created by iCentric Agency.  They started by guiding us through a discovery process in which we explained our goals for the project.  After that, they assisted us in visualizing our target audience and determining why they would utilize the marketplace.  After we worked it out, they assisted us in designing the technological architecture of our platform and the technical design of the entire stack, which included front end and back-end development, APIs, and more.

They also assisted us in obtaining competitive analysis so we could understand what other businesses were doing that was comparable to ours.  We were able to identify what we truly wanted to be and what we wanted to stay away from on our platform by doing that.  They then gave us preliminary designs for all of our sites, which included making our buttons, screen views, forms, user journeys, and logic.  By doing this, we were able to determine the entire process from beginning to end for both front and back end interactions, as well as how our users would register and configure our platform. The group is now working on expanding the platform's functionalities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our product was provided ahead of time by iCentric Agency.  Our client extended the first contract since they were so pleased with what they produced.  Consequently, the team keeps adding new features to the platform.  We don't yet have any analytics about their work, but perhaps we will in a few months.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In terms of project management, they have been doing a fantastic job.  They have a fantastic procedure in place and are skilled communicators, making it simple to follow precisely what they're doing and comprehend their development.  

What was your primary form of communication with iCentric Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

iCentric Agency produced high-quality documents and was constantly accessible. It is therefore simple to go back and monitor their development.

Are there any areas for improvement or something iCentric Agency could have done differently?

No, they're performing admirably.

BACKGROUND

Please describe your company and position.

I am the Customer Satisfaction Specialist / Operations Lead of San José State University

Describe what your company does in a single sentence.

San José State University is a major, comprehensive public university located in Silicon Valley. The founding campus of the California State University system, SJSU takes pride in a faculty and student body that is active in hands-on learning, research, community service and the arts. What powers us changes our world. SJSU CAREER CENTER sjsu.edu/careercenter Hire Spartans The SJSU Career Center connects tens of thousands of employers to current students and alumni. Get connected to Spartan talent by registering as an employer at sjsu.joinhandshake.com. Visit sjsu.edu/careercenter for help with recruiting strategies. Mentor Spartans The transition from college to career can be stressful and uncertain. Help Spartans prepare for the next steps in their careers by sharing your journey with students who are interested in your professional path. Join the professional mentor community at bit.ly/sjsu2career. SJSU ALUMNI ASSOCIATION sjsualumni.com Since 1873, the SJSU Alumni Association has endeavored to connect graduates to their alma mater and each other, while adding value to the SJSU degree. Today, the Alumni Association continues to serve the university's 226,000+ network of graduates. The association annually hosts a variety of social and recreational events. The association offers members an assortment of benefits that range from medical insurance to life insurance to merchandise and travel discounts to access to the SJSU Career Center.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iCentric Agency to accomplish?

• Integrate advanced machine learning capabilities and agentic workflows into our core backend systems.
• Build custom web applications and automated workflow integrations to process operational and inquiry data significantly faster.
• Streamline repetitive administrative tasks to drastically lower manual workload across our operational teams.

SOLUTION

How did you find iCentric Agency?

• Online Search
• Clutch Site

Why did you select iCentric Agency over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from iCentric Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

iCentric Agency integrated advanced AI capabilities and custom agentic workflow automation into our core backend environment. They architected and deployed bespoke web application tools to automate internal data processing and integrated smoothly into our existing development environment while upholding strict code standards.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Accelerated Data Processing: Internal data processing speeds increased substantially following the deployment of custom machine learning integrations.

Reduced Operational Overhead: Internal teams saw a major reduction in manual task hours, freeing up bandwidth for student-facing operations.

System Reliability & Quality: Bespoke software and web application tools operated with zero downtime while matching our internal engineering requirements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

From day one, their team demonstrated high-level software engineering expertise, transparent project management, and reliable post-launch support. They integrated smoothly into our existing development environment. The only minor area for improvement was initial discovery phase timeline estimates, which were a bit conservative; adding a bit more timeline buffer early on would have helped our cross-functional team with internal roadmap planning.

What was your primary form of communication with iCentric Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their technical expertise in machine learning and agentic workflows really set them apart. They didn't just write code; they offered strategic insights that significantly accelerated our data processing speed and drastically reduced manual operational overhead.

Are there any areas for improvement or something iCentric Agency could have done differently?

Timeline and scope estimates during the initial discovery phase were a bit conservative. Adding a bit more timeline buffer early on would have helped our cross-functional team with internal roadmap planning.

BACKGROUND

Please describe your company and position.

I am the Senior Product Specialist at Bloomberg. 

Describe what your company does in a single sentence.

Bloomberg is a global leader in business and financial information, delivering trusted data, news, and insights that bring transparency and efficiency, and fairness to markets. We help connect influential communities across the global financial ecosystem via reliable technology solutions that enable our customers to make more informed decisions and foster better collaboration. We challenge the status quo through constant innovation. We collaborate broadly because we know that other perspectives matter. We put our customers first, as a guiding beacon. And we believe doing the right thing – by our people, our clients, and our communities – is the best thing for our business.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iCentric Agency to accomplish?

• Integrate advanced machine learning capabilities and agentic workflows into our core backend systems.
• Build custom web application tools and backend automation to process financial data significantly faster.
• Automate repetitive operational tasks to lower manual workload and streamline internal growth operations.

SOLUTION

How did you find iCentric Agency?

• Online Search
• Clutch Site

Why did you select iCentric Agency over others?

• High ratings
• Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

iCentric Agency integrated advanced AI capabilities and custom agentic workflow automation into our core backend systems. They architected, developed, and deployed bespoke web application tools that integrated smoothly into our existing development environment while maintaining rigorous code standards.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Accelerated Data Processing: Data processing speeds increased significantly following the deployment of custom machine learning integrations.

Reduced Operational Overhead: Internal teams experienced a drastic reduction in manual task hours, freeing up bandwidth for core strategic initiatives.

System Reliability & Code Quality: The bespoke AI integrations operated with zero system downtime and met all strict backend code standards.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

From day one, their team demonstrated high-level software engineering expertise, transparent project management, and reliable post-launch support. They integrated smoothly into our existing development environment. The only minor area for improvement was initial discovery phase timeline estimates, which were a bit conservative; adding a bit more timeline buffer early on would have helped our cross-functional team with internal roadmap planning.

What was your primary form of communication with iCentric Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their technical expertise in machine learning and agentic workflows really stood out. They didn't just write code; they offered strategic insights that significantly accelerated our data processing speed and drastically reduced manual operational overhead.

Are there any areas for improvement or something iCentric Agency could have done differently?

Timeline and scope estimates during the initial discovery phase were a bit conservative. Adding a bit more timeline buffer early on would have helped our cross-functional team with internal roadmap planning.

BACKGROUND

Please describe your company and position.

I am the CEO of Mindgram Poland

Describe what your company does in a single sentence.

Mindgram is cutting-edge mental health and new well-being platform offered as an employee benefit by top employers. We help employees understand their mental health issues and connect them with top well-being experts, premium health providers, and quality self-development content. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iCentric Agency to accomplish?

• Reduce Manual Overhead: Streamline repetitive operational tasks across our growth operations to lower manual workload for our internal teams.
• Modernize Operational Infrastructure: Upgrade our core backend systems with advanced AI capabilities and agentic workflows.
• Accelerate Data Processing: Build custom automation to process data significantly faster and eliminate internal bottlenecks.

SOLUTION

How did you find iCentric Agency?

• Online Search
• Clutch Site

Why did you select iCentric Agency over others?

• High ratings
• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

iCentric Agency integrated advanced machine learning capabilities and agentic workflows directly into our core backend environment. They handled the architecture, development, and seamless integration of these automated workflows to streamline our overall growth operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Accelerated Data Processing: Data processing speed increased significantly following the integration of custom machine learning workflows. 
Reduced Operational Overhead: Internal teams experienced a drastic drop in manual task hours, freeing up bandwidth for core strategic initiatives.
Backend System Efficiency: Automated workflows seamlessly handled complex operations end-to-end within existing infrastructure without operational downtime.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was transparent and reliable throughout. Their team integrated smoothly into our internal development setup and delivered consistent post-launch support. The only minor area for improvement was initial timeline estimation during discovery, where adding a slight buffer would have simplified our internal roadmap planning.

What was your primary form of communication with iCentric Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their technical depth in machine learning and agentic workflows really stood out. They went beyond basic execution to provide strategic insights that made the final solution much more effective.

Are there any areas for improvement or something iCentric Agency could have done differently?

Their discovery phase estimates were a bit conservative on timeline. Providing a bit more buffer upfront would have helped our cross-functional teams align internal planning more smoothly.

BACKGROUND

Please describe your company and position.

I am the General Manager of GetBounty

Describe what your company does in a single sentence.

Your network gets paid when you get hired. You didn't spend 15 years building a career to get filtered out by a robot. But that's the market right now. More candidates. Fewer roles. AI systems designed to eliminate you before a human ever reads your name. And a network full of people who'd genuinely vouch for you, if they just had a reason to show up. GetBounty gives them the reason.

 Post a bounty. Put real money behind your job search. Share it with the people who know your work. When someone makes the intro that leads to your hire, they earn it. You get the role.

They get paid. Nobody loses. This isn't a job board. It's not a recruiter. It's the activation layer your network was always missing. 

The people who trust your name and have been waiting for a way to actually help, now they can. In a way that means something. And when it works, they don't get a LinkedIn endorsement. 

They get a check. Your network already knows what you're worth. Time to let them prove it. Post your bounty. Share it with your network. That's where the magic happens. www.get-bounty.com

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iCentric Agency to accomplish?

• Reduce Maintenance Retainer Costs: Completely replace our £900/month web development agency retainer for basic site edits, layout changes, and maintenance.
• Eliminate Technical Friction & Turnaround Delays: Streamline product updates, seasonal promotional banners, and copy changes so we could execute them on-demand via prompt-based requests without submitting agency tickets.
• Seamless WooCommerce Integration: Connect directly with our existing WooCommerce platform with zero site rebuilds, migrations, or customer-facing downtime.

SOLUTION

How did you find iCentric Agency?

• Online Search
• Clutch Site

Why did you select iCentric Agency over others?

• High ratings
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work focused on transferring day-to-day website maintenance, visual updates, and e-commerce content management from our previous external development agency over to iCentric Agency’s AI platform.

Key Deliverables:

E-Commerce System Integration: Connected the platform directly to our active WooCommerce setup within ten minutes, enabling prompt-based management with zero migration or site downtime.

Promotional & Seasonal Assets: Automated the generation and publishing of high-conversion promotional assets, such as creating a custom spring sale banner and updating homepage layout elements on the fly.

Product Copy & SEO Optimization: Updated on-page content across bestseller product listings and bulk-generated updated alt-text for over 40 product images in a single session.

 Live Staging & Previews: Implemented visual previews prior to publishing, allowing our team to review, tweak, and approve site changes instantly before going live.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered immediate, measurable impact across cost, efficiency, and store operations: 100% Retainer Cost Reduction: Fully eliminated our £900/month agency maintenance retainer, resulting in an immediate £10,800 annualized operational saving.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management experience was seamless because the platform is designed to put total operational control directly in our hands.

What was your primary form of communication with iCentric Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impresses me is how iCentric Agency bridges the gap between web development and non-technical store management. Most tools require you to rebuild your site from scratch or learn a complicated page builder. iCentric Agency simply layers on top of your existing WooCommerce setup, allowing you to execute site-wide layout changes, copy updates, and promotional banners in plain English. Being able to type out a request and see a live visual preview in minutes without touching code or paying a web developer is a total game-changer for independent e-commerce businesses.

Are there any areas for improvement or something iCentric Agency could have done differently?

NONE

BACKGROUND

Please describe your company and position.

I am the Butterfly Volunteer of Anne Robson Trust

Describe what your company does in a single sentence.

At the Anne Robson Trust, we believe that no one deserves to die alone. Everyone should have the support to prepare for the end of life and the comfort and companionship they wish for as they die. We work to support people facing the end of life, whether their own or that of someone dear. Our work includes: ▪️ Supporting hospitals to set up and run teams of end of life ‘End of Life Volunteers’ to provide bedside companionship to patients in their final weeks or days, and emotional support to the patients’ visitors. ▪️ Enabling honest and open conversations about the end of life and the ways in which families can prepare for it, via our workshops. ▪️ Sharing useful resources to help plan for the end of life.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iCentric Agency to accomplish?

• Craig, the CEO of Waiver King, put us in contact with his team when they were already working on waiverking.com. We are partners in the rental software and utilize Waiver King for our rental agreements.

SOLUTION

How did you find iCentric Agency?

• Online Search
• Clutch Site

Why did you select iCentric Agency over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

For us, they created the Adventure Rental System, a software system that tracks clients and rental equipment.  The rental system was designed to be a plug-in to the waiver system.  In order to start a rental length clock, we intended to use technology such as NFC [Near Field Communications] or RFID [Radio Frequency Identification] tags to check customers in and out.  The system determines the cost of the tickets for rentals and charges them when they return.  Building the NFC or RFID tags into a time clock was the system's original need.  Wristbands are used to incorporate it.  We make use of APIs via the studio POS CRM software system MINDBODY online.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Revenue has increased by 15 20% as a result of efficiency improvements and the capacity to precisely track time continuously rather than simply by a quarter or an hour.  From a CRM perspective, the effectiveness has been beneficial.  I'm not sure how much time we used to spend attempting to interpret emails that were written on paper and enter them into a database.  That was inefficient and frequently resulted in several mistakes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with them has been incredibly enjoyable.  They react quickly.  They were proactive in the beginning in resolving problems that I was unaware would arise during the development process.  It was comforting to know that those problems will be resolved before the system was finished.  There was always excellent communication.  If they can identify the issue, they will resolve it quite instantly.  Additionally, they have reasonably excellent data on problem-solving techniques.  Usually, I can explain to them the steps that brought us to a certain problem, and they are quite adept at solving it from there.  They are useful in the UI/UX and design, and the development has been quite intuitive.

Email is the primary means of communication between us.  They outline project requirements using Google Docs.  One good thing about working with them on our development is that they always verify that the hardware, software, and APIs will function before we begin.  There aren't any significant obstacles that arise throughout a development phase because of anything we hadn't tested or expected.

What was your primary form of communication with iCentric Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have excellent insight and communication skills.  When sending an email, we don't have to wait long to hear back.  We frequently receive updates.  They communicate effectively in English despite the fact that we speak different languages.  You may work on projects where the developers just take your idea and create it, but when you try to utilize it, it doesn't work since no one considered the equations or algorithms in real-world applications.  When it comes to anticipating problems and solving mathematical puzzles that we hadn't fully thought through, iCentric Agency has excelled.

Are there any areas for improvement or something iCentric Agency could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Operations Director @ App4 Developments of App4 Developments Ltd (Acquired by OrderYOYO A/S)

Describe what your company does in a single sentence.

App4 aim to provide the best solution for online ordering that any restaurant, takeaway, cafe, pub or catering businesses needs. We provide a trusted and proven solution, that generates up to double the number of online orders without charging expeinsive commissions or harming your profits.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iCentric Agency to accomplish?

My web application needed to be developed by a company.

SOLUTION

How did you find iCentric Agency?

• Online Search
• Clutch Site

Why did you select iCentric Agency over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

At the beginning of the project, iCentric Agency provided us with wireframes to illustrate their design concept and a thorough description of how our web application should seem.  They described the possible technological alternatives during our first conversations. 

iCentric Agency began the build after choosing Angular for the front end and Magento for the back end.  Our project is still in the early stages of development.

People can use our web tool to locate the ideal physician for their need.  It has unique search parameters for specialty types and locations.  Additionally, particular roles and expertise levels are highlighted by the sorting feature.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

For our business, iCentric Agency provided an effective web application.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The task was broken into sprints by iCentric Agency.  There haven't been any communication problems.  They react quickly.  The project manager speaks English, which is our chosen language, with ease.

What was your primary form of communication with iCentric Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Our deadlines are consistently met by iCentric Agency.  The team communicates at a very high level.

Are there any areas for improvement or something iCentric Agency could have done differently?

NONE

BACKGROUND

Please describe your company and position.

I am the New Business Manager of Apollo Medical Software Solutions Ltd

Describe what your company does in a single sentence.

Apollo Medical Software Solutions, part of the Wellbeing Software Group, is the leading supplier of Primary Care data extraction and clinical audit services to the NHS and the Private Sector in the UK. Working in close partnership with clinicians and leading suppliers, Apollo’s proven solution extracts data to provide valuable information for GP Practices, Clinical Commissioning Groups, Clinical Support Units and the Department of Health. Apollo Medical Software Solutions integrates with GP Clinical Systems to extract key data, which is then presented in a standardised format tailored to the specific needs of the project. Patient confidentiality is safeguarded at every stage of the reporting process, with anonymisation and encryption forming the cornerstone of the extract process. Apollo Medical Software Solutions is accredited by the HSCIC for ‘secondary use services’ and conform to NHS IG Toolkit requirements. Apollo Medical Software Solutions also supplies intuitive document management and patient communication campaign management systems using SMS technology.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iCentric Agency to accomplish?

• We worked with them to revamp our website. I used to have one, but because it was more than ten years old, it was simple and out of date. I desired a more ergonomic flow, improved layout, and better graphical representation.

SOLUTION

How did you find iCentric Agency?

• Online Search
• Clutch Site

Why did you select iCentric Agency over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

After conducting some design study, their team gave me a selection of template possibilities.  After the text was flawlessly revised, it was placed on several pages and each hyperlink was examined.  Since then, they have added content to our website as needed.

 Since we are a business hotel, the majority of those who want to make reservations do so online.  To encourage prospective clients to discover more about the property, the amenities we offer, and the type of clientele we service, we employ Google AdWords.  We also accept reservations online.

 I don't have a technological background, therefore I'm not sure what technology is used on the website.  For our SEO, we recently hired iCentric Agency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

30% to 40% of our business is now done online. Previously, the majority of our business was done over the phone or in person.  Both the number of reservations and the size of our website have grown.

 I discovered that other websites in our market gave our old website an antiquated, straightforward appearance with less design diversity.  The website's redesigned graphical user interface was desperately needed.

 Once we finished the site, we had a good response.  Additionally, Google AdWords has made it possible for us to track our visitor creation more effectively.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

About 20% of the project involved content changes, while the remaining 80% was finished on schedule.  The app is more specialized, while our website was more general.

 iCentric Agency offers project templates with feature checklists that aid in estimating based on the required labor, skill, and cost.  The estimate would be different if there was a function, like geotagging, that I didn't require, giving me as a consumer transparency.

 If I had spoken to someone other than my main contact, I might have gained more insight into their project management.  But everything went smoothly, and I got the desired outcomes.  Because they were mentioned in emails, I learned who else was participating.

I don't remember using any project management software.  WhatsApp was used for more urgent ideas and concepts, whereas email was used for everyday correspondence.  We were able to handle the project with just these tools because my requirements were minimal.

What was your primary form of communication with iCentric Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

At first, they responded to inquiries quite quickly.  I valued their expertise and cost honesty.  In contrast to my prior vendor, they adhered to the timetable.  They operate differently than other businesses I've worked with, and it's clear that iCentric Agency is capable of forward-thinking design.

Are there any areas for improvement or something iCentric Agency could have done differently?

NONE