Can you share any outcomes from the project that demonstrate progress or success?
By the end of the project, we achieved compliance with all 5 pillars of Well-Architected review. It resulted in significant cost savings on our AWS infrastructure and we built solid DR capabilities for our infrastructure. There were a few minor items which required work on our end, so we worked with Ibex labs to capture the details and the relevant decisions.
How effective was the workflow between your team and theirs?
We had weekly meetings with Ibex where they clearly communicated the status of tasks and the plan for the upcoming week. They summarized the nature of changes that would be required for the upcoming work and also went into in-depth technical details when required. In addition to this we used slack for communication during the week discuss any items during the week. Overall the workflow was very smooth and Ibex team very effectively coordinated with our team to propagate infrastructure changes.
What did you find most impressive about this company?
I am very impressed by their depth of knowledge and their willingness to explain all the concepts to our team and there was never a hesitation to hold back any information from us. I was also pleased with their willingness to figure out solutions related to our unique situations which often required some reading and experimentation. Overall working with Ibex felt like a collaborative partnership.
Are there any areas for improvement?
Overall we are very pleased with the work they have done. One area of improvement, could be streamlining of initial setup for all the tools used for collaboration. Since there are multiple people across different geographies, several collaboration tools are required and some times setting up users on all of these tools gets complicated and can take up some time.