I AM Builders

BACKGROUND

Please describe your company and position.

 I am the President of an other industries company 

Describe what your company does in a single sentence.

SolarShadingAgent.com is the only US-based solar shading manufacturer’s representative company acting as the liaison between manufacturers of solar shading products and the professionals who specify, purchase, or install these products. Example professionals include architects, landscape architects, builders and awning, pergola, canopy, louver roof, shade sail and slide on wire companies. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire I AM Builders to accomplish?

• Construction leads
• Takeoffs

SOLUTION

How did you find I AM Builders?

Online Search

Why did you select I AM Builders over others?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

I called and emailed several times asking to speak with Daniel the owner.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

None!

Nobody calls back. Instead, I Am Builders continues to email me asking me to send my drawings. There are no drawings to send from me. The drawings would have sent by my dealers. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

As a manufacturers rep, I have thousands of dealers throughout the US in need of data and takeoff service for residential and commercial projects (map attached showing dealers). They never called me so I can explain what I need.I have no idea why Daniel or his employees didn't call back. but what I do know is that I Am Builders will not earn my business due to poor service, and has lost thousands and thousands of $ in monthly revenue from my dealers.

What was your primary form of communication with I AM Builders?

Email or Messaging App

What did you find most impressive or unique about this company?

Nothing

Are there any areas for improvement or something I AM Builders could have done differently?

Improve customer service by returning phone calls