The HR Innovator Group

BACKGROUND

Please describe your company and position.

I am the HR Administrator of Meridian Counseling

Describe what your company does in a single sentence.

Provides in-person and virtual therapy services 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The HR Innovator Group to accomplish?

• HR Structure
• Compliance
• HR Support to a team of one

SOLUTION

How did you find The HR Innovator Group?

Previous engagement

Why did you select The HR Innovator Group over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from The HR Innovator Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The HR Innovator Group has partnered with Meridian Counseling to provide comprehensive HR services that support our growth, ensure compliance, and strengthen the employee experience across multiple states. Their work is both strategic and hands-on, allowing our leadership team to focus on organizational goals while knowing HR operations are handled with expertise and care. 
Scope of Work: 

• HR Services & Compliance: Proactive guidance on California and multi-state employment laws, audits of Meridian’s practices, and risk mitigation strategies. Support includes employee relations, leave management, wage and hour compliance, and thorough documentation processes. 
• Policies & Procedures: Led the development and rollout of our new multi-state employee handbook, including state-specific addenda, updated policies, and clear guidelines that reflect both compliance requirements and Meridian’s mission and values. 
• Benefits Administration: Coordination with brokers to manage benefits offerings, open enrollment, and employee education, ensuring our staff has access to competitive, compliant, and well-communicated benefit options. 
• Employee Engagement & Culture: Support in creating employee recognition and engagement initiatives, improving onboarding processes, and providing leadership coaching to foster a positive workplace culture. 
• Operational HR Support: Direct assistance with Rippling, reporting, and resolving technical or compliance issues quickly to maintain smooth day-to-day operations. 

Key Deliverables: 

• A fully updated, compliant employee handbook with multi-state coverage 
• New and revised HR policies that align with Meridian’s culture and compliance needs 
• Support with benefits design, broker coordination, and employee education materials 
• Compliance templates, toolkits, and documentation processes
• Employee engagement initiatives, onboarding improvements, and leadership support tools 
• Ongoing consultation and partnership with Meridian’s HR and leadership teams 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with Stephanie and The HR Innovator Group has been such a game changer for both me and Meridian Counseling. As the “boots on the ground” HR partner, I’ve grown so much under Stephanie’s mentorship. She’s helped me navigate everything from updating offer letters and aligning our employee classifications to strengthening our benefits management in Rippling and supporting performance conversations with confidence.

With her team’s guidance and support, we’ve built a stronger HR foundation. We now have clearer processes, better communication, and more consistency across the board. I’ve learned to approach every HR situation with structure and care, and it’s made a huge difference in how I support our staff and leadership team. This partnership has truly been one of the most valuable parts of my HR journey.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Stephanie and her team have been incredibly organized, responsive, and dependable. They always deliver what’s needed on time (often ahead of schedule) and with so much attention to detail. What stands out most is how approachable and supportive they are. Any time I’ve had a question or needed guidance, Stephanie has been quick to respond and always takes the time to walk me through next steps with explanation and clarity.

What was your primary form of communication with The HR Innovator Group?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most about The HR Innovator Group is their genuine passion for what they do. HR can be complex and challenging, but Stephanie and her team approach every situation with empathy, strategy, and a clear sense of purpose. They don’t just provide answers. They teach, guide, and help you understand the “why” behind each decision.

Are there any areas for improvement or something The HR Innovator Group could have done differently?

My experience with The HR Innovator Group has been nothing but positive and rewarding. Stephanie and her team are proactive, communicative, and always one step ahead in anticipating needs. Their support feels seamless, and I’ve consistently felt guided and encouraged throughout every stage of our work together.

If anything, I’d just say to keep doing exactly what they’re doing — leading with passion, strategy, and genuine care. It’s clear they put their whole heart into their work, and it really makes all the difference.

BACKGROUND

Please describe your company and position.

 I am the President of an information technology company 

Describe what your company does in a single sentence.

Office equipment sales, repairs, and services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The HR Innovator Group to accomplish?

• Consult on ADP incorrect configuration
• Be primary contact on ADP communication until resolution
• Audit and manage to all ADP findings

SOLUTION

How did you find The HR Innovator Group?

Online Search

Why did you select The HR Innovator Group over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from The HR Innovator Group were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

ADP misconfigured our profile years ago and it caused incorrect taxc filings for a couple employees.  They are to review issues and escalate within ADP and be prinmary contact through investigation to resolution.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

determinign refund to company and employee(s)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Company was ontop of all communication and also provided ongoing sumary communication to executive representative.

What was your primary form of communication with The HR Innovator Group?

Virtual Meeting

What did you find most impressive or unique about this company?

clear and concise communication, knowledge of ADP, strategic thinking and planning to obtain a favorable communication.  They acted as if the issue happened to them and not just a client.

BACKGROUND

Introduce your business and what you do there.

 I’m the VP and producer of an insurance company. We provide commercial lines coverage and employee benefits to middle market businesses throughout the US.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The HR Innovator Group to accomplish for your insurance business?

We’ve hired The HR Innovator Group for HR outsourcing services. They help our clients flourish in the ever-changing and challenging role of HR consulting.

SOLUTION

Can you describe the scope of work The HR Innovator Group handled for this project?

The HR Innovator Group handles the day-to-day HR needs of our clients. Their work includes hiring, terminations, handbook development, and growth strategy, among other things.

What is the team composition?

We work with 3–4 teammates from The HR Innovator Group.

How do you communicate with The HR Innovator Group?

We communicate via phone, text, email, and video meetings.

What is the status of this engagement?

We started working with The HR Innovator Group in December 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our clients continue to benefit from exposure to The HR Innovator Group’s team. They’ve become valuable assets to several of our clients and day-to-day members of their organizations. Overall, our clients have better-run businesses. They’ve saved money compared to previous HR solutions and increased productivity across the board. In fact, some clients have seen 30% cost savings.

How did The HR Innovator Group perform from a project management standpoint?

The HR Innovator Group always delivers on time. We communicate via phone calls, text messages, emails, and video meetings.

What did you find most impressive about them?

The HR Innovator Group’s knowledge, professionalism, diligence, and demeanor are impressive. They’ve made it easy for us to build a business relationship with them.

Are there any areas they could improve?

There’s nothing they need to improve.

UPDATED REVIEW

This review was published on September 30, 2025
Account Executive, Insurance Company

Insurance

Irvine, California

501-1,000

Jan 2025 - Sep 2025

Project summary
An insurance company hired The HR Innovator Group to provide consulting services. The team was responsible for offering HR consulting for the client.

Feedback summary
The HR Innovator Group provided a professional and passionate approach to their work. The team went above and beyond to deliver results and delivered a "white glove" level of service throughout the engagement. The client praised the team's responsiveness, attention to detail, and promptness.

BACKGROUND

Please describe your company and position.

I am the Account Executive of an insurance company 

Describe what your company does in a single sentence.

Nationwide Retail Insurance Brokerage

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The HR Innovator Group to accomplish?

• Partnered with The HR Innovator Group as a vendor
• Delivered peace of mind with cost-effective insurance coverage

SOLUTION

How did you find The HR Innovator Group?

Referral

Why did you select The HR Innovator Group over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from The HR Innovator Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Stephanie and The HR Innovator Group provide a refreshingly professional and passionate approach to HR consulting services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As a vendor partner, I've seen their team deliver excellent results and positive culture boosts to their clients. 
With The HR Innovator Group, "above and beyond" is their standard. "White glove" level of service is the norm. A true HR partner and constant reminder for clients that they made the right decision to work with The HR Innovator Group. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, The HR Innovator Group details timelines for results and responds to new needs in a prompt manner. 

What was your primary form of communication with The HR Innovator Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their passion and attention to detail really stand out as common themes in their service.

Are there any areas for improvement or something The HR Innovator Group could have done differently?

No

STAR RATINGS

Overall rating: 5
Quality: 5
Cost: 5
Schedule: 5
Willing to refer: 5

BACKGROUND

Please describe your company and position.

I am the Owner of Pro Balanced Books

Describe what your company does in a single sentence.

We provide bookkeeping and advisory services to service professionals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The HR Innovator Group to accomplish?

• HR

SOLUTION

How did you find The HR Innovator Group?

Referral

Why did you select The HR Innovator Group over others?

Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Stephanie and team always deliever quality work in the time promised. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are always available to respond to questions.

What was your primary form of communication with The HR Innovator Group?

Virtual Meeting

What did you find most impressive or unique about this company?

Working with Stephanie and the entire team at The HR Innovator Group has been an absolute pleasure. Their expertise, professionalism, and genuine care for their clients truly set them apart. They take the time to understand your unique needs and offer thoughtful, strategic HR solutions that make a real impact. Stephanie is incredibly knowledgeable and approachable—she and her team are a true asset to any business looking to strengthen their HR foundation. Highly recommend!

Are there any areas for improvement or something The HR Innovator Group could have done differently?

No

BACKGROUND

Introduce your business and what you do there.

I’m the HR and accounting coordinator for a public education company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The HR Innovator Group?

We needed a reliable resource for our employees and leadership to turn to when they needed HR advice.

SOLUTION

What was the scope of their involvement?

The HR Innovator Group provided training on how to handle HR matters and created templates we could use when addressing issues. The team empowered us to analyze situations and decide whether we could handle them in-house or if they were more serious matters. The HR Innovator Group also shared performance improvement plan (PIP) templates.

What is the team composition?

We worked with five teammates from The HR Innovator Group.

How did you come to work with The HR Innovator Group?

We found The HR Innovator Group through a different HR company. We chose them over other options because of their consistent level of service and knowledge.

What is the status of this engagement?

We worked together in August 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We implemented multiple strategies from The HR Innovator Group's training. We measured the success of the strategies by the decrease in questions from leadership on how to handle certain situations.

How did The HR Innovator Group perform from a project management standpoint?

We communicated in person.

What did you find most impressive about them?

The cross-knowledge that The HR Innovator Group's team offered was impressive.

Are there any areas they could improve?

No, there weren't any.