HR Contact

BACKGROUND

Please describe your company and your position there.

Im Country Manager of Twisto Poland. Twisto is a payment app connected with Mastercard that introduces a new and modern method of payment. With or without a Twisto account, customers can pay for their online purchases with just one click.

Registered customers can also take care of bills and invoices by taking a photo of them within the app, pay just about anywhere else with the card or Apple Pay, or split a common payment among their friends.

On top of that, the account comes with the best exchange rate possible for international payments. Twisto displays the payments in a neatly designed mobile app, and customers pay them all at once at the end of each month. Twisto also allows users to pay in installments with immediate approval. In 2019, the firm successfully entered the Polish market. Find out more at www.twisto.cz.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire HR Contact?

Vast majority of our projects regard head hunting services. From the beginning of the 2020 together we managed to build from the scratch highly qualified teams of experts from B2B sales, risk, digital marketing, financial area.

What were your goals for this engagement?

Get best quality, experianced and highly motivated candidates for reasonable price (salaries, agency fees).

SOLUTION

How did you select HR Contact?

as there not many qualified HR agencies in fintech area on the market we based on recomendation. Selection porcess was based on 3 factors: our buisness awareness and requirements, market test, agency pricing

Describe the engagement in detail.

head hunting, recruitments, pay scales market reasearch

What was the team composition?

up to 4 accountants

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We estimate that our cooperation brought significant time savings as the entire recruitment proces is outsourced and managed by external agency. Their specific is also high time to market where we can finalise the recruitment even in 3 weeks.

How effective was the workflow between your team and theirs?

HR contact keeps high standards of communication, collaboration, timelines, and also managing our and candidates expectations.

What did you find most impressive about this vendor?

Perfect fit of candidates not only on the substantive layer but also on their personality. Building team of highly qualified expert full of matching individuals is not an easy task.

Are there any areas for improvement?

no

BACKGROUND

Please describe your company and your position there.

We are a company manufacturing interior and exterior decorative trim for the automotive industry. We have plants in the UK, Poland and Mexico.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire HR Contact?

We were looking to recruit a Key Account Manager to represent us in the USA where we needed to replace an employee who was returning to the UK. Although this territory is known to us, we did not have any office / admin staff to run this project and we have had amazing previous success with HR Contact.

What were your goals for this engagement?

We needed a candidate that had experience, not only in the automotive market, but of our specific product basket.

SOLUTION

How did you select HR Contact?

We have used HR Contact to help us find staff, initially in Poland. Kasia's knowledge of the USA prompted us to use them as our single agency to source candidates for the role in Detroit.

Describe the engagement in detail.

When we briefed them, they also asked for the first 6 interview questions we would be asking the candidates, so that they could use them to help filter the candidates. This novel approach meant that we received the best 3 candidates, who were all interviewed, and all could have been employed (if we had had other vacancies).

What was the team composition?

We had two contacts within HR Contact and we spoke on a planned weekly basis to keep the project on track.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

The successful candidate has been in post for all of 2020 and it is unfortunate that the global pandemic has meant that face to face meetings with customers have had to go online. That said, we are seeing some interesting leads coming in from OEMs that we have not dealt with in the past.

How effective was the workflow between your team and theirs?

Excellent - they asked us how frequently we wanted to be contacted and we agreed on a regular weekly call.

What did you find most impressive about this vendor?

Their novel approach (in 30 years in recruitment, no other agency has ever asked me for interview questions for candidates). They worked so well that we now use them for all of our overseas recruitment around the globe.

Are there any areas for improvement?

No

BACKGROUND

Please describe your company and position.

I am the Site Manager of ATC Aerospace

Describe what your company does in a single sentence.

ATC is a global, fourth-party logistics provider of original equipment supply chain and repair management services for Aerospace, Turbine, and Government customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HR Contact to accomplish?

• finding new employee

SOLUTION

Why did you select HR Contact over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from HR Contact were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

HR Contact has been ATC's HR partner for many years now for any new recruitment projects.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ATC was on a really tight schedule when it comes to filling up the finance position and HR Contact did a great gob finding perfect candidate within required period of time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

HR Contact delivered their recruitment results ahead of time and fully met ATC's expectations.

What was your primary form of communication with HR Contact?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

keeping the timeline of recruitment project within set budget; high responsiveness and creativity

Are there any areas for improvement or something HR Contact could have done differently?

-

BACKGROUND

Please describe your company and position.

I am the Head of Expansions of R2B2 a.s.

Describe what your company does in a single sentence.

R2B2 use programmatic advertising and advanced proprietary technologies to monetize websites of online publishers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HR Contact to accomplish?

• Recruit country manager for Poland

SOLUTION

How did you find HR Contact?

• Clutch Site

Why did you select HR Contact over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from HR Contact were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Shortlisting top prospects Recruiting the ideal fit

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Number of shortlisted candidates
• Number of successful candidates after 1st interview
• Selection of successful candidate after final round

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They we always one step ahead. Delivered their services and items before deadline always + with additional ideas/suggestions/recommendations. They were available at anytime and very fast in responding to my messages/needs.

What was your primary form of communication with HR Contact?

• Email or Messaging App

What did you find most impressive or unique about this company?

Customer service and care + their people. Top notch.

Are there any areas for improvement or something HR Contact could have done differently?

Absolutely nothing! They truly were amazing.

BACKGROUND

Please describe your company and position.

I am the Senior Director of Engineering of JustPremium, A GumGum Company

Describe what your company does in a single sentence.

A contextual-first global digital advertising platform that captures people’s attention, without the use of personal data.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HR Contact to accomplish?

Hire Software Engineers

SOLUTION

How did you find HR Contact?

Online Search

Why did you select HR Contact over others?

Close to my geographic location, Great culture fit, Company values aligned

What was the size of HR Contact’s team?

6-10 Employees

What was your primary form of communication with HR Contact?

Virtual Meeting

Describe the scope of work in detail. Please include a summary of key deliverables.

HR Contact agency was engaged to recruit software engineers, the scope of work included initial consultation to understand the company's needs, job description, direct search, interview coordination, candidate evaluation, and offer negotiation.

HR Contact managed the recruitment process from start to finish to ensure the company finds the best candidate for the role.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A right skills of the candidate

Describe their project management. Did they deliver items on time? How did they respond to your needs?

HR Contact delivered project on time. We were in constant contact, we were doing a weekly sync calls to the monitor progress. They were responding quickly to our questions.

What did you find most impressive or unique about this company?

Their values. They really want to know your needs to make sure they deliver the right candidates who are fit from the start.

Are there any areas for improvement or something HR Contact could have done differently?

There's nothing they need to improve on.

BACKGROUND

Please describe your company and your position there.

I'm Head of HR at EBV Finance - one of top 3 tax refund service providers in Europe.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire HR Contact?

Our company is quickly growing and developing, and we needed external partner to support us in right resource finding and attracting for Poland market.

SOLUTION

How did you select this firm and what were the deciding factors?

We have contacted several headhunters/recruiters in Poland, analyses their proposals and conditions, discussed with representatives of the companies and we like HR Contact the most.

Describe the project in detail and walk through their service package.

HR Contact team showed very professional approach while analyzing our needs and expectations, actively listened to our feedback and performed quick and efficient.

How many resources from the vendor's team worked with you, and what were their positions?

We had several recruiting/headhunting projects with HR Contact and cooperated with several recruiters who were responsible for each project.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Team was communicating with us all the time, giving feedback, updating on the status, checking if all is ok for us.

How effective was the workflow between your team and theirs?

Workflow was on smooth and efficient.

What did you find most impressive or unique about this company?

Their dedication to us and our needs was impressive.

Are there any areas for improvement or something they could have done differently?

No any comments.

BACKGROUND

Please describe your company and your position there.

PayPro is online payments service provider and owner of :przelewy24" - a leading PSP brand in polish market. Strategic hires project was led by PayPro CFO and CHRO Michal Hull.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire HR Contact?

Under rapid market changes triggered by COVID pandemic and e-commerce growth the company required major upgrade of it's org structure in strategic areas such as Operations ( Customer Service, Merchant onboarding) and Risk Management. Quality change was needed urgently so the speed and quality of service was critical for the company to succeed in its transformation.

SOLUTION

How did you select this firm and what were the deciding factors?

Selection process was fast - we have contacted 3 head-hunting agencies and selected HR Contact within 4 WD. Tremendous energy, very direct style of communication and hands-on approach were deciding factors for selecting HR Contact as our provider.

Describe the project in detail and walk through their service package.

Project was focused on hiring 2 senior managers that would fit into growing and challenging environment of PayPro. HR Contact spent first days of cooperation on understanding our needs and description of our services + challenges to understand what type of employee we really need. We've set up individual path of communication for the 2 hirings, direct one between HR Contact and C-level executives of PayPro. Each lead that was qualified by HR Contact as potential hire was carefully examined, described and presented to us for our decision on further steps. We were fed with high quality CVs and descriptions only which made our selection process easier.

How many resources from the vendor's team worked with you, and what were their positions?

We had HR Contact GM and 1 specialist involved in direct communication with us.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

The outcome was immediate hire of Risk Manager - individual with massive sector experiance, required seniority and openess. We closed this one within a first month of cooperation. HR Contact agile approach (retrospective look at the candidates + recap of our requirements) to recruitment of OPS Director was critical for progressing with this hiring and closing it according to the plan.

How effective was the workflow between your team and theirs?

Agile, direct approach to this strategic hires saved our time and focused our efforts on high-quality candidates that were all a good fit for our company. With high quality of candidates we were able to hire absolutely best ones.

What did you find most impressive or unique about this company?

Impressive element:

1. dedicating first days to understanding our company culture and direction we are heading was critical for further, fruitful cooperation.
2. They had a unique approach to communication and agile mindset.

Are there any areas for improvement or something they could have done differently?

We would like HR Contact to challenge us even more in terms of vocalising our needs even faster.