Hikko

Hikko is the art of moving forward. We articulate strategic technology and creative force to provide services, products, and ideas to scale organizations in the US and Latam while creating meaningful impact. 10 years of Salesforce experience combined with 10 years of CX automation product development, at your service.

Our nearshore model guarantees the most convenient time zone, no need for translation, and top talent. With varied expertise in Salesforce clouds and technologies, we commit to:

⊛ Providing peace of mind.

⊛ Enabling the technology to adapt to your own processes.

⊛ Allowing you to focus on what you do best.

Big corporations and fast-growing startups of different sizes, and from different industries, trust in us. Drop us a line and begin your journey towards unlocked possibilities.

SERVICES

1- Salesforce Services

Uruguay’s first Salesforce Partner, with regional presence and global reach, committed to your peace of mind. Constantly expanding our capacity to more clouds, skills, and technologies:

⊛ Platform

⊛ Sales

⊛ Service

⊛ Experience

⊛ Marketing

⊛ B2B / B2C Commerce

⊛ Others.

A team fueled by ambition and designed by talent:

⊛ Developers

⊛ Architects

⊛ Admins

⊛ Business Consultants

⊛ Project Managers

⊛ Quality Engineers

The most convenient time zone. The most desired technical skills. No translation needed.

2- CX Automation

- Customer Experience Automation: 11-star customer experiences

- Help Center

Automate up to 82% of contact center interactions using an easy-to-integrate SDK to desktop and app. Reduce costs and add value to the user experience.

Highlighted features

⊛ Automated flows

⊛ Knowledge base

⊛ Live chat

⊛ Surveys

- Virtual Assistants

Omnichannel and efficient support with virtual assistants

- Complementary Products

⊛ Waypath

⊛ Perform A/B testing on flows and compare the performance

⊛ Experience surveys

⊛ Improve CSAT and NPS

⊛ CMS

⊛ Create multi-language, multi-country, and multi-brand experiences.

⊛ Insights

⊛ Accessibility