HeyCloud

BACKGROUND

Please describe your company and position.

I am the IT Project Manager of DAC Software (for Qarson Polska)

Describe what your company does in a single sentence.

Multibrand long-term car rental and sales

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HeyCloud to accomplish?

• Optimizing Sales Process through Salesforce Development
• Integrating Salesforce with external systems
• Covering maintenance, bug fixing and account administration

SOLUTION

How did you find HeyCloud?

• Online Search
• Referral

Why did you select HeyCloud over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from HeyCloud were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Improvement in the performance and functionality of our systems
• Development of new functionalities
• Integration with external systems 
• Maintenance of the Salesforce system 
• Managing accounts and roles

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Significant enhancement of the customer service process, reduction in the number of errors, and shorter handling time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team embraces an agile methodology, ensuring flexibility and quick adaptation to changes. They prioritize a customer-centric approach, always putting their customers' needs at the forefront of their efforts. Challenges are tackled promptly, with a focus on swift problem-solving to maintain efficiency and customer satisfaction.

What was your primary form of communication with HeyCloud?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

When considering HeyCloud's team, what I found most impressive was their commitment and knowledge that brings new solutions. They genuinely listen to their client's feedback and continuously strive to improve their services based on that. It's a rarity to see such a combination of forward-thinking and customer dedication.

Are there any areas for improvement or something HeyCloud could have done differently?

From my perspective, there aren't specific areas that need improvement. I'd simply encourage HeyCloud to maintain their current pace of growth of competencies and continue the trajectory they're on.

BACKGROUND

Introduce your business and what you do there.

Expert Links connects businesses with top Polish IT experts, offering team scaling, outsourcing, recruitment (with a focus on SAP and Salesforce), and build-operate-transfer services to support growth and local presence in Poland.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with HeyCloud?

We needed support in finding specialized Salesforce experts and providing internal training on Salesforce.

SOLUTION

What was the scope of their involvement?

HeyCloud has worked with our clients on Salesforce projects in many areas. In addition, they’ve provided us with comprehensive training, demonstrating great knowledge and competence.

What is the status of this engagement?
We started working together in February 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our team has been trained in Salesforce, and our company has become more recognizable to other customers.

How did HeyCloud perform from a project management standpoint?

HeyCloud always delivers on time. Projects are delivered quickly and efficiently.

What did you find most impressive about them?

HeyCloud stands out for their efficient readiness in many areas. They’re always helpful and friendly, and their extensive knowledge works well in many areas.

Are there any areas they could improve?

There’s nothing to improve. HeyCloud's staff are experts in their field.