Hello Whale

BACKGROUND

Please describe your company and position.

I am an Executive of KFC NY Corp

Describe what your company does in a single sentence.

We provide limousine service to customers across all five boroughs of New York.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hello Whale to accomplish?

• Create our company website
• Allow customers to complete bookings online
• Establish customer support to our customers through our website

SOLUTION

How did you find Hello Whale?

• Online Search
• Facebook

Why did you select Hello Whale over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Hello Whale were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We were only offering our services through phone but wanted to have a website so our customers can do the bookings online. Hello whale did a great job in creating our website. They integrated a booking form, customer support form and online payment system on our website which is exactly what we were looking for along with a great design.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our business went from just offering service over phone to a fully developed website. The website was finished in a timely manner and we saw an increase in customer satisfaction and communication became easier.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the  website was delivered within the promised timeframe. We were presented the website and asked if we want them to make any changes or revisions. They also offered support (through email) after delivery whenever we have a question or issue regarding the website.

What was your primary form of communication with Hello Whale?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Sam was very professional through the web design & deployment process and was willing to answer any questions we had and showed us how to use and maintain the website on our own which was great.

Are there any areas for improvement or something Hello Whale could have done differently?

No, they met all my expectations.