HB Computers

BACKGROUND

Please describe your company and position.

I am the Director of Marketing of FSS IT Services

Describe what your company does in a single sentence.

Our IT company provides cutting-edge technology solutions, including managed IT services, cybersecurity, cloud computing, and technical support, to help businesses operate efficiently and securely.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HB Computers to accomplish?

• Proactive IT Management
• Enhanced Cybersecurity
• Scalability & Cost Savings
• Compliance & Risk Management
• professionals for troubleshooting

SOLUTION

How did you find HB Computers?

• Online Search
• Clutch Site

Why did you select HB Computers over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from HB Computers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As a business in need of reliable Managed IT Services (MSP), we are partnering with HB Computers to enhance our IT infrastructure, security, and support. The scope of work includes proactive maintenance, cybersecurity, cloud solutions, and IT support tailored to our business needs.

Key Deliverables:
24/7 IT Monitoring & Maintenance

Continuous system monitoring to detect and resolve issues before they impact operations.
Regular software updates, security patches, and performance optimization.

Help Desk & Technical Support

Remote and on-site IT support for troubleshooting and resolving issues.
Dedicated support team for quick response and problem resolution.

Cybersecurity & Threat Management

Advanced firewall and endpoint protection to prevent cyber threats.
Email security, phishing protection, and employee security awareness training.
Data encryption and compliance with industry security standards.

Network & Infrastructure Management

Setup, configuration, and optimization of network infrastructure.
Regular audits to improve network performance and security.

With HB Computers, we aim to improve our IT efficiency, security, and operational reliability while reducing downtime and IT-related risks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project with HB Computers demonstrated significant progress and success. Our system uptime improved drastically, reducing downtime and increasing overall productivity. The implementation of proactive monitoring and maintenance led to a noticeable decrease in IT-related disruptions, ensuring smoother business operations. Cybersecurity enhancements, including firewall management and endpoint protection, resulted in stronger defenses against threats, with no recorded security breaches during the engagement.

Additionally, the optimized network infrastructure led to faster and more reliable connectivity, improving employee efficiency. The cloud and backup solutions provided seamless data recovery and storage scalability, ensuring business continuity. The help desk support response times improved significantly, reducing issue resolution times and increasing user satisfaction. Overall, our IT operations became more streamlined, secure, and cost-effective, validating the success of HB Computers' Managed IT Services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

HB Computers demonstrated strong project management throughout the engagement, ensuring that all deliverables were completed on time and met our expectations. Their team maintained clear and consistent communication, keeping us informed about progress, upcoming tasks, and any potential challenges. They adhered to agreed timelines and efficiently implemented proactive IT solutions without disrupting our daily operations.

Whenever we had specific needs or urgent issues, their response was swift and effective. Their help desk support was readily available, addressing concerns promptly and minimizing downtime. They were highly adaptable, making necessary adjustments based on our feedback and evolving business requirements. Overall, their commitment to delivering high-quality service and maintaining a proactive approach made the entire process smooth and efficient.

What was your primary form of communication with HB Computers?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about HB Computers was their proactive approach to IT management and their commitment to ensuring seamless operations for our business. Unlike other service providers, they didn’t just react to problems—they anticipated potential issues and implemented preventive measures to keep our systems running smoothly. Their expertise in cybersecurity, cloud solutions, and network optimization is evident in the way they tailored solutions specifically to our needs. Additionally, their responsiveness and customer service were exceptional. Whether it was an urgent issue or a routine update, they handled everything with efficiency and professionalism. Their ability to blend technical expertise with personalized service made them a truly valuable partner in managing our IT infrastructure.

Are there any areas for improvement or something HB Computers could have done differently?

While HB Computers provided exceptional service, there are always opportunities for improvement. One area that could be enhanced is the proactive communication regarding upcoming maintenance and system updates. Although their team was highly responsive when issues arose, having a more structured schedule for check-ins and updates could help businesses plan better and minimize disruptions. Additionally, while their IT support was efficient, expanding their resources to provide even faster resolution times for urgent requests would further improve the customer experience. Offering more educational resources or training sessions on cybersecurity best practices and system optimizations could also add value. Overall, their service was highly effective, but a few refinements in communication and response time could make an already great experience even better.

BACKGROUND

Please describe your company and position.

I am the Admin of FLA

Describe what your company does in a single sentence.

HB Computers provides computer repair, custom PC builds, IT support, and technology solutions for individuals and businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HB Computers to accomplish?

• I hired HB Computers to diagnose and repair my desktop PC, which was experiencing frequent crashes and performance issues. My goal was to get it running smoothly again without losing any important files.

SOLUTION

How did you find HB Computers?

Online Search

Why did you select HB Computers over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from HB Computers were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included a full diagnostic and repair of my desktop PC, which had been experiencing unexpected shutdowns, slow performance, and overheating. HB Computers provided a thorough inspection of both hardware and software components to identify the root causes of the issues.

Key deliverables included:

• Full System Diagnostic: Identified a failing power supply and excessive dust buildup causing overheating.
• Hardware Replacement: Replaced the PSU (Power Supply Unit) and installed a new CPU cooler to stabilize system temperature.
• Software Cleanup and Optimization: Removed malware, updated drivers, and optimized system settings for better performance.
• Data Protection: Ensured that all personal files were backed up and remained intact throughout the repair process.
• Testing and Verification: Ran extensive stress tests and monitoring to confirm stability and performance improvements.
• Customer Support: Provided post-service care instructions and offered a short warranty on the replaced components.
  The entire process was completed within the agreed timeframe, and the computer has been running smoothly since. Their communication was clear, and they ensured I was informed at every step.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After HB Computers worked on my PC, the difference was clear right away. The system now runs smoothly with no more crashes or random shutdowns. It boots up faster, loads programs quicker, and stays cool even after hours of use. They also made sure all my files were safe, which was a big relief. Overall, everything was done on time and within the budget—no surprises, just solid, reliable work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were clear, on time, and easy to talk to. They kept me updated and made sure I understood everything. Super smooth and hassle-free experience.

What was your primary form of communication with HB Computers?

In-Person Meeting

What did you find most impressive or unique about this company?

What impressed me most was how honest and straightforward they were. No upselling, no tech jargon—just real solutions and solid work. It’s rare to find that kind of transparency these days.

Are there any areas for improvement or something HB Computers could have done differently?

Honestly, the service was solid overall. If anything, a quicker follow-up after the job was done would’ve been nice—just to check in and make sure everything was still running smoothly.